MSHS Pacific Power Group
Power Generation Field Service Manager
MSHS Pacific Power Group, Fort Lauderdale, Florida, us, 33336
2 days ago Be among the first 25 applicants
Description Power Generation Field Service Manager Location:
Fort Lauderdale, FL
Department:
Field Service
Reports To:
Director of Service
Work Type:
Full-Time, Exempt
Travel:
Local customer sites as needed
Direct Reports:
Field Service Technicians
Compensation:
$115,000 to $140,000 annually based on experience
Bonus:
Annual incentive bonus
Role Overview The Power Generation Field Service Manager leads the Field Service team responsible for standby and backup power systems across South Florida. This role ensures strong technical execution, accurate job management, and excellent customer satisfaction.
You will hire, train, and develop technicians, improve workflows, provide first level technical support, and keep the team focused on safe, professional work. This position also partners closely with Sales, supports emergency response coverage, and manages both operational and financial performance.
The role supports mission-critical industries including hospitals, municipalities, first responders, industrial facilities, and commercial businesses that rely on continuous and reliable power.
Key Responsibilities Team Leadership
Hire, train, and develop Field Service Technicians
Provide ongoing coaching and performance feedback
Conduct performance reviews and support individual growth plans
Manage conflict situations professionally in partnership with HR
Maintain a positive, accountable, and safety-focused team culture
Field Operations Oversight
Ensure all service jobs are executed correctly both technically and commercially
Review work orders, job plans, labor hours, and materials for accuracy
Maintain compliance with all safety training, policies, and regulatory standards
Provide first level technical support to technicians and elevate complex issues
Oversee special projects or high-complexity jobs to ensure proper execution
Customer Satisfaction
Resolve escalated customer issues and provide technical support
Build and maintain strong relationships with industrial, municipal, and commercial clients
Ensure clear communication during job planning, service execution, and closeout
Advocate MSHS PPG service offerings and support customer loyalty initiatives
Sales and Cross Functional Collaboration
Partner with Sales to support service opportunities and ensure timely job execution
Communicate job status, upcoming opportunities, and operational blockers
Support coordination of generator and load bank rental projects
Scheduling and Resource Management
Manage technician schedules, job assignments, and daily dispatch
Align technician skillsets with job requirements
Monitor utilization, field performance, and productivity
Maintain on call rotation and ensure after-hours emergency coverage
Job Management and Process Development
Improve job management workflows, documentation, and job costing
Ensure accurate reporting, timekeeping, and job tracking
Monitor open repairs and remove barriers that delay completion or invoicing
Implement process improvements that increase operational efficiency and reliability
Financial Accountability
Manage operational and capital expenditures for the Field Service team
Track revenue goals, labor efficiency, utilization, and job profitability
Support branch budgeting, forecasting, and financial planning
Required Qualifications
Five or more years of experience managing Field Service operations in power generation, engines, rotating equipment, or heavy mechanical equipment
Experience supervising technicians who work on generators, diesel or gaseous engines, or power systems
Strong understanding of mechanical and electrical service workflows, job costing, safety compliance, and field execution
Experience working with industrial, municipal, or commercial customers
Ability to manage scheduling, job planning, technician deployment, and workload balance
Strong communication and problem-solving ability
High school diploma or GED
Preferred Qualifications
Associate or bachelor’s degree in a technical discipline
Experience with MTU, CAT, Cummins, Kohler, Generac, or similar power generation equipment
Bilingual Spanish
Experience improving or implementing service processes
Strong computer skills including MS Office and reporting tools
Key Performance Indicators
Technician retention and development
Safety performance and incident prevention
Labor efficiency, utilization, and job profitability
Customer satisfaction and complaint resolution
On-time completion of planned and emergency service work
Work Environment and Physical Demands
Ability to stand, kneel, stoop, and work in cramped spaces
Comfortable working outdoors in various weather conditions
Capable of lifting up to 50 pounds
Willingness to work irregular hours or respond to emergency calls as needed
Local travel to customer sites
Why Join MSHS Pacific Power Group MSHS PPG powers essential industries through mission-critical maintenance and repair services for power systems and heavy equipment. In this role you will lead a skilled field team and directly influence service readiness, reliability, and customer confidence across South Florida. You will shape processes, grow the team, and help build a high performing field service culture.
Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.
Salary Description
$115,000 - $140,000
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries: Machinery Manufacturing
Referrals increase your chances of interviewing at MSHS Pacific Power Group by 2x
Get notified about new Field Service Manager jobs in
Fort Lauderdale, FL .
#J-18808-Ljbffr
Description Power Generation Field Service Manager Location:
Fort Lauderdale, FL
Department:
Field Service
Reports To:
Director of Service
Work Type:
Full-Time, Exempt
Travel:
Local customer sites as needed
Direct Reports:
Field Service Technicians
Compensation:
$115,000 to $140,000 annually based on experience
Bonus:
Annual incentive bonus
Role Overview The Power Generation Field Service Manager leads the Field Service team responsible for standby and backup power systems across South Florida. This role ensures strong technical execution, accurate job management, and excellent customer satisfaction.
You will hire, train, and develop technicians, improve workflows, provide first level technical support, and keep the team focused on safe, professional work. This position also partners closely with Sales, supports emergency response coverage, and manages both operational and financial performance.
The role supports mission-critical industries including hospitals, municipalities, first responders, industrial facilities, and commercial businesses that rely on continuous and reliable power.
Key Responsibilities Team Leadership
Hire, train, and develop Field Service Technicians
Provide ongoing coaching and performance feedback
Conduct performance reviews and support individual growth plans
Manage conflict situations professionally in partnership with HR
Maintain a positive, accountable, and safety-focused team culture
Field Operations Oversight
Ensure all service jobs are executed correctly both technically and commercially
Review work orders, job plans, labor hours, and materials for accuracy
Maintain compliance with all safety training, policies, and regulatory standards
Provide first level technical support to technicians and elevate complex issues
Oversee special projects or high-complexity jobs to ensure proper execution
Customer Satisfaction
Resolve escalated customer issues and provide technical support
Build and maintain strong relationships with industrial, municipal, and commercial clients
Ensure clear communication during job planning, service execution, and closeout
Advocate MSHS PPG service offerings and support customer loyalty initiatives
Sales and Cross Functional Collaboration
Partner with Sales to support service opportunities and ensure timely job execution
Communicate job status, upcoming opportunities, and operational blockers
Support coordination of generator and load bank rental projects
Scheduling and Resource Management
Manage technician schedules, job assignments, and daily dispatch
Align technician skillsets with job requirements
Monitor utilization, field performance, and productivity
Maintain on call rotation and ensure after-hours emergency coverage
Job Management and Process Development
Improve job management workflows, documentation, and job costing
Ensure accurate reporting, timekeeping, and job tracking
Monitor open repairs and remove barriers that delay completion or invoicing
Implement process improvements that increase operational efficiency and reliability
Financial Accountability
Manage operational and capital expenditures for the Field Service team
Track revenue goals, labor efficiency, utilization, and job profitability
Support branch budgeting, forecasting, and financial planning
Required Qualifications
Five or more years of experience managing Field Service operations in power generation, engines, rotating equipment, or heavy mechanical equipment
Experience supervising technicians who work on generators, diesel or gaseous engines, or power systems
Strong understanding of mechanical and electrical service workflows, job costing, safety compliance, and field execution
Experience working with industrial, municipal, or commercial customers
Ability to manage scheduling, job planning, technician deployment, and workload balance
Strong communication and problem-solving ability
High school diploma or GED
Preferred Qualifications
Associate or bachelor’s degree in a technical discipline
Experience with MTU, CAT, Cummins, Kohler, Generac, or similar power generation equipment
Bilingual Spanish
Experience improving or implementing service processes
Strong computer skills including MS Office and reporting tools
Key Performance Indicators
Technician retention and development
Safety performance and incident prevention
Labor efficiency, utilization, and job profitability
Customer satisfaction and complaint resolution
On-time completion of planned and emergency service work
Work Environment and Physical Demands
Ability to stand, kneel, stoop, and work in cramped spaces
Comfortable working outdoors in various weather conditions
Capable of lifting up to 50 pounds
Willingness to work irregular hours or respond to emergency calls as needed
Local travel to customer sites
Why Join MSHS Pacific Power Group MSHS PPG powers essential industries through mission-critical maintenance and repair services for power systems and heavy equipment. In this role you will lead a skilled field team and directly influence service readiness, reliability, and customer confidence across South Florida. You will shape processes, grow the team, and help build a high performing field service culture.
Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.
Salary Description
$115,000 - $140,000
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries: Machinery Manufacturing
Referrals increase your chances of interviewing at MSHS Pacific Power Group by 2x
Get notified about new Field Service Manager jobs in
Fort Lauderdale, FL .
#J-18808-Ljbffr