BILL
Innovate with purpose: At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting‑edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast‑paced, ever‑changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We’re committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
Key Responsibilities
Serve as the primary technical owner for all accounting and ERP integrations within Spend & Expense.
Troubleshoot and resolve complex sync, mapping, and data integrity issues affecting customer environments.
Partner with Product and Engineering to resolve systemic bugs, improve monitoring, and prevent recurrence.
Maintain deep expertise in NetSuite, QuickBooks, Xero, Microsoft Dynamics, and other supported platforms.
Understand the debit and credit break out for all payments/transactions for each ERP system.
Troubleshoot reconciliation issues.
Work with the sync team to provide feedback and understand the Sync for new features (fees, scheduled payments, card on file, etc.).
Escalation & Resolution
Manage direct customer interactions when advanced troubleshooting or live intervention is required.
Target
48‑hour resolution times for critical sync issues through structured prioritization and proactive communication.
Document root causes, solutions, and best practices to create internal consistency and faster future responses.
Process Improvement & Collaboration
Partner with CSM, AMA, and Support leadership to streamline routing and handoff processes.
Develop and maintain a unified knowledge base and internal documentation library for integration troubleshooting.
Conduct RCAs for major incidents, collaborating with Product to embed preventive improvements into future releases.
Provide structured feedback loops to Engineering and Product to strengthen integration design and customer reliability.
Training & Enablement
Conduct regular enablement sessions for Post‑Sales teams to strengthen their integration fluency and troubleshooting skills.
Build clear, digestible guides on new integrations, updates, and known edge cases.
Partner with Solutions Consulting and Account Executives for integration‑specific demo support when needed.
Reporting & Insights
Track and analyze integration volume, resolution time, and customer satisfaction to identify improvement opportunities.
Present quarterly readouts to Solutions Consulting, Post‑Sales leadership, Product & Engineering on key metrics and progress.
Quantify the ROI of integration improvements (e.g., reclaimed CSM time, reduction in churn risk, increased expansion velocity).
We’d Love To Chat If You Have
Bachelor’s degree (or equivalent experience) and 2+ years in technical implementations, migrations, or ERP/accounting system integrations.
Strong technical knowledge of ERP and accounting systems (NetSuite, QuickBooks, Xero, Microsoft Dynamics, etc.).
Proven success troubleshooting SaaS integrations or APIs, ideally in fintech or spend/expense environments.
Excellent analytical and problem‑solving skills with the ability to translate technical details into business impact.
Strong communicator skilled at partnering across Product, Engineering, and customer‑facing teams.
Familiarity with APIs, data mapping, and/or SQL preferred.
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
San Jose pay range: $139,200—$166,400 USD
The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Draper, UT pay range: $118,300—$141,400 USD
What’s in it for you?
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short‑term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
#J-18808-Ljbffr
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting‑edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast‑paced, ever‑changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We’re committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
Key Responsibilities
Serve as the primary technical owner for all accounting and ERP integrations within Spend & Expense.
Troubleshoot and resolve complex sync, mapping, and data integrity issues affecting customer environments.
Partner with Product and Engineering to resolve systemic bugs, improve monitoring, and prevent recurrence.
Maintain deep expertise in NetSuite, QuickBooks, Xero, Microsoft Dynamics, and other supported platforms.
Understand the debit and credit break out for all payments/transactions for each ERP system.
Troubleshoot reconciliation issues.
Work with the sync team to provide feedback and understand the Sync for new features (fees, scheduled payments, card on file, etc.).
Escalation & Resolution
Manage direct customer interactions when advanced troubleshooting or live intervention is required.
Target
48‑hour resolution times for critical sync issues through structured prioritization and proactive communication.
Document root causes, solutions, and best practices to create internal consistency and faster future responses.
Process Improvement & Collaboration
Partner with CSM, AMA, and Support leadership to streamline routing and handoff processes.
Develop and maintain a unified knowledge base and internal documentation library for integration troubleshooting.
Conduct RCAs for major incidents, collaborating with Product to embed preventive improvements into future releases.
Provide structured feedback loops to Engineering and Product to strengthen integration design and customer reliability.
Training & Enablement
Conduct regular enablement sessions for Post‑Sales teams to strengthen their integration fluency and troubleshooting skills.
Build clear, digestible guides on new integrations, updates, and known edge cases.
Partner with Solutions Consulting and Account Executives for integration‑specific demo support when needed.
Reporting & Insights
Track and analyze integration volume, resolution time, and customer satisfaction to identify improvement opportunities.
Present quarterly readouts to Solutions Consulting, Post‑Sales leadership, Product & Engineering on key metrics and progress.
Quantify the ROI of integration improvements (e.g., reclaimed CSM time, reduction in churn risk, increased expansion velocity).
We’d Love To Chat If You Have
Bachelor’s degree (or equivalent experience) and 2+ years in technical implementations, migrations, or ERP/accounting system integrations.
Strong technical knowledge of ERP and accounting systems (NetSuite, QuickBooks, Xero, Microsoft Dynamics, etc.).
Proven success troubleshooting SaaS integrations or APIs, ideally in fintech or spend/expense environments.
Excellent analytical and problem‑solving skills with the ability to translate technical details into business impact.
Strong communicator skilled at partnering across Product, Engineering, and customer‑facing teams.
Familiarity with APIs, data mapping, and/or SQL preferred.
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
San Jose pay range: $139,200—$166,400 USD
The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Draper, UT pay range: $118,300—$141,400 USD
What’s in it for you?
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short‑term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
#J-18808-Ljbffr