Harris Blitzer Sports & Entertainment
Senior/Director, Member Services & Premium Hospitality
Harris Blitzer Sports & Entertainment, Camden, New Jersey, United States, 08100
Senior/Director, Member Services & Premium Hospitality
Join to apply for the
Senior/Director, Member Services & Premium Hospitality
role at
Harris Blitzer Sports & Entertainment .
About Us Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes the Philadelphia 76ers, the New Jersey Devils, Prudential Center in Newark, the Delaware Blue Coats, the Utica Comets and several other sports and entertainment properties. HBSE positions itself as a pioneering and innovative global sports and entertainment enterprise, while striving to positively impact the local communities through the powerful platform of sports.
Inclusion Commitment At HBSE, we are dedicated to hiring the best talent from the communities where we live, work and play - across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
Position Summary The Philadelphia 76ers are searching for a Director of Member Services to help drive and achieve the annual retention efforts of the Member Services team and Premium Services team. The Director will be responsible for driving season ticket renewals through developing a comprehensive season ticket member engagement strategy, setting and monitoring staff accountability metrics, designing all communication to Members, hiring and training the staff, and planning and executing member events, among other responsibilities.
Responsibilities
Develop the strategy and execution of annual renewal plans to achieve retention goals of the Society 76 Membership base
Plan and implement year‑round events to engage Members of Society 76
Enhance, oversee and execute Society Rewards Program
Lead, motivate, develop, train and retain a team of Premium Services Account Managers and Member Services Account Managers, preparing future succession and opportunities within HBSE
Recruit and develop a world‑class service department by interviewing, hiring and onboarding new employees
Set weekly, monthly and yearly goals for the Member Services staff
Conduct one‑on‑ones with the Member Services team to identify issues, troubleshoot and build relationships, helping account managers perform at the highest level
Monitor and appraise team performance and efficiency on an ongoing basis
Collaborate and communicate proactively with other departments such as marketing, ticket operations, CRM, basketball operations and business intelligence to accomplish goals, tasks and projects
Effectively utilize PowerPoint, Excel and Outlook to communicate vision and strategy to senior leadership
Engage with season ticket members proactively to ensure elite service and resolve member issues as they arise
Perform other tasks and responsibilities as directed
Qualifications
5+ years of senior‑level sales/service experience, preferably with an understanding of the ticketing and premium sales business
3+ years of relevant management experience within the Member Services discipline
Bachelor’s degree, preferably in business administration or hospitality, or equivalent work experience
Ability to write and communicate effective business plans
Excellent problem‑solving, communication, and presentation skills
Ability to balance multiple projects simultaneously in a fast‑paced work environment
Proficiency in Microsoft Office, Salesforce, LinkedIn, ZoomInfo and related tools
Working Conditions
Travel Requirements: May be required to travel occasionally, including between HBSE’s various offices; trips may require air travel and/or overnight stay
Work Environment: This position generally requires that work primarily be performed from the 76ers’ office in Camden, NJ, and requires attendance at events held at the Xfinity Mobile Arena in Philadelphia, PA
Physical Requirements: Must be able to lift and carry up to 30 pounds
Compensation and Benefits The pay range for this position at commencement of employment is expected to be $100,000 per year. Base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience.
The total compensation package will also include other elements, including eligibility for an annual discretionary bonus.
This position is an “at‑will” position and the Company reserves the right to modify base pay, as well as any other discretionary payment or compensation program, at any time.
The benefits package may include the following, subject to the terms of the then‑in‑effect Company policies, plan documents and other eligibility criteria:
Medical/Dental/Vision/Flexible Spending Accounts
Pretax Transportation Benefit
Generous Parental Leave policies
401K (with a company match after 1 year of service)
Generous Paid Time Off policies
13 Paid Holidays
½ Day Summer Fridays
Complimentary or Discounted Sports & Concert Tickets
On‑site Fitness Rooms
Other League & Partner Discounts
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Seniority Level Director
Employment Type Full‑time
Job Function Information Technology
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Senior/Director, Member Services & Premium Hospitality
role at
Harris Blitzer Sports & Entertainment .
About Us Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes the Philadelphia 76ers, the New Jersey Devils, Prudential Center in Newark, the Delaware Blue Coats, the Utica Comets and several other sports and entertainment properties. HBSE positions itself as a pioneering and innovative global sports and entertainment enterprise, while striving to positively impact the local communities through the powerful platform of sports.
Inclusion Commitment At HBSE, we are dedicated to hiring the best talent from the communities where we live, work and play - across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
Position Summary The Philadelphia 76ers are searching for a Director of Member Services to help drive and achieve the annual retention efforts of the Member Services team and Premium Services team. The Director will be responsible for driving season ticket renewals through developing a comprehensive season ticket member engagement strategy, setting and monitoring staff accountability metrics, designing all communication to Members, hiring and training the staff, and planning and executing member events, among other responsibilities.
Responsibilities
Develop the strategy and execution of annual renewal plans to achieve retention goals of the Society 76 Membership base
Plan and implement year‑round events to engage Members of Society 76
Enhance, oversee and execute Society Rewards Program
Lead, motivate, develop, train and retain a team of Premium Services Account Managers and Member Services Account Managers, preparing future succession and opportunities within HBSE
Recruit and develop a world‑class service department by interviewing, hiring and onboarding new employees
Set weekly, monthly and yearly goals for the Member Services staff
Conduct one‑on‑ones with the Member Services team to identify issues, troubleshoot and build relationships, helping account managers perform at the highest level
Monitor and appraise team performance and efficiency on an ongoing basis
Collaborate and communicate proactively with other departments such as marketing, ticket operations, CRM, basketball operations and business intelligence to accomplish goals, tasks and projects
Effectively utilize PowerPoint, Excel and Outlook to communicate vision and strategy to senior leadership
Engage with season ticket members proactively to ensure elite service and resolve member issues as they arise
Perform other tasks and responsibilities as directed
Qualifications
5+ years of senior‑level sales/service experience, preferably with an understanding of the ticketing and premium sales business
3+ years of relevant management experience within the Member Services discipline
Bachelor’s degree, preferably in business administration or hospitality, or equivalent work experience
Ability to write and communicate effective business plans
Excellent problem‑solving, communication, and presentation skills
Ability to balance multiple projects simultaneously in a fast‑paced work environment
Proficiency in Microsoft Office, Salesforce, LinkedIn, ZoomInfo and related tools
Working Conditions
Travel Requirements: May be required to travel occasionally, including between HBSE’s various offices; trips may require air travel and/or overnight stay
Work Environment: This position generally requires that work primarily be performed from the 76ers’ office in Camden, NJ, and requires attendance at events held at the Xfinity Mobile Arena in Philadelphia, PA
Physical Requirements: Must be able to lift and carry up to 30 pounds
Compensation and Benefits The pay range for this position at commencement of employment is expected to be $100,000 per year. Base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience.
The total compensation package will also include other elements, including eligibility for an annual discretionary bonus.
This position is an “at‑will” position and the Company reserves the right to modify base pay, as well as any other discretionary payment or compensation program, at any time.
The benefits package may include the following, subject to the terms of the then‑in‑effect Company policies, plan documents and other eligibility criteria:
Medical/Dental/Vision/Flexible Spending Accounts
Pretax Transportation Benefit
Generous Parental Leave policies
401K (with a company match after 1 year of service)
Generous Paid Time Off policies
13 Paid Holidays
½ Day Summer Fridays
Complimentary or Discounted Sports & Concert Tickets
On‑site Fitness Rooms
Other League & Partner Discounts
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Seniority Level Director
Employment Type Full‑time
Job Function Information Technology
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