Ahold Delhaize USA
Analyst V Solutions Delivery - Transportation/Distribution
Ahold Delhaize USA, Freetown, Massachusetts, United States
Analyst V Solutions Delivery - Transportation/Distribution
Apply for the Analyst V Solutions Delivery - Transportation/Distribution role at Ahold Delhaize USA.
Category/Area of Expertise:
Supply Chain
Job Requisition:
467084
Address:
USA-MA-Assonet-136 South Main Street
Store Code:
Distribution & Transportation (5118920)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands—Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.
The Solutions Delivery Analyst V role is designed to serve as the lead technical subject‑matter expert for assigned systems, services, or applications delivered and supported for specific functional areas. This role will lead Solution Delivery execution of mid to large‑sized IT initiatives in partnership with the business, driving value for Ahold Delhaize USA and our brands.
In addition to delivering new and innovative solutions for the business, this role will provide complete third‑level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution, and hold suppliers accountable for meeting contractual obligations.
In addition, the Solution Delivery Analyst V is responsible for making long‑term recommendations for operational improvements and overseeing the implementation of those recommendations to improve overall system stability for identified functional areas. This role is also responsible for providing high‑quality technical support—including knowledge updates, configuration and routine application updates, application patch management and overall continuous‑improvement expectations.
Flexible/Hybrid Work Schedule:
3 in‑person days at one of our core locations and 2 remote days.
Core Office Locations:
Quincy, MA; Salisbury, NC; and Mauldin, SC.
Applicants must be currently authorized to work in the United States on a full‑time basis.
Duties & Responsibilities
Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
Coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization.
Leading primarily large‑scale projects, including driving the following activities:
Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO.
Oversee activities of lower‑level Solution Delivery Analysts on mid to large‑scale projects, determining work assignments, tracking progress and making necessary adjustments to meet delivery objectives.
In partnership with IT Sourcing and Solution Delivery Managers, work on contracts and Statements of Work (SOWs) within their identified Bill of Authority (BOA).
Oversee the translation of business needs identified by the business and/or production owners by lower‑level team members into either agile stories or waterfall business requirements, ensuring needs of the business are clearly understood and documented.
Partner with Solution Engineers in building out technical specifications that deliver on identified business requirements and outcomes.
Lead the business and Quality Assurance in building out test cases/matrices that ensure proper testing of solutions prior to production deployment.
Lead team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re‑execute tests as needed.
Work with Solution Engineers on failed test cases and oversee changes to technical specifications needed to meet solution outcomes.
In partnership with Service Delivery, manage the completion of RUN Book Documentation and prepare for production support turnover.
Participate in Solution Implementation & Post‑Production Hyper‑Care Support, leading any efforts to resolve cut‑over issues and ensuring the initiative is closed out properly.
Responsible for and driving all third‑level technical support for application and systems services for a specified functional area.
Serve as the Technical Support SME for the identified service or application, acting as the technical resolver and knowledge provider. Coach and mentor lower‑level Solution Delivery Analysts on a daily basis.
Accountable for supplier performance to deliver on technical support needs and service‑level expectations. Manage support relationships for mid to large‑size software supplier relationships, holding suppliers accountable for contractual obligations.
Engage with Engineers and Product Teams to ensure operational support needs are met and maintain all technical engagement with suppliers.
Lead root‑cause analysis on complex issues, recommend and implement opportunities for continuous performance improvement of systems, including those delivered through suppliers.
Partner with Engineers, Product Teams, and business groups to deliver standard and complex configuration and operational changes for the services/applications within established standards.
Lead efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
Identify and drive end‑to‑end proactive improvement through monitoring tool integration, continuous improvement activities, and reporting on service availability.
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution during off‑hours, weekends, and holidays as needed.
Qualifications
Bachelor’s Degree in Computer Science, CIS or related (or equivalent related work experience).
8 or more years of equivalent experience in relevant job or field of technology.
5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly.
5 or more years of experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills.
Master’s the use of professional concepts and functional expertise.
Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required.
Works on complex problems where analysis of situations or data requires a review of a variety of factors.
Possesses an innate desire to produce quality work.
Has the desire and ability to trace issues to their source—even when those issues lie outside the boundaries of the code.
Exercises judgment within defined procedures and practices to determine appropriate action.
Preferred Qualifications
Master’s Degree in relevant field of study, additional trainings or certifications in relevant field of study.
3 or more years of experience in Agile teams and Product/Platform based operating model.
3 or more years of experience leading teams or advancing technical capability in teams.
Experience in retail or grocery preferred.
Salary Range ME/NC/PA/SC:
$108,880 - $163,320
IL/MA/MD/NY:
$125,200 - $187,800
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
About Ahold Delhaize USA At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we’re actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
#J-18808-Ljbffr
Category/Area of Expertise:
Supply Chain
Job Requisition:
467084
Address:
USA-MA-Assonet-136 South Main Street
Store Code:
Distribution & Transportation (5118920)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands—Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.
The Solutions Delivery Analyst V role is designed to serve as the lead technical subject‑matter expert for assigned systems, services, or applications delivered and supported for specific functional areas. This role will lead Solution Delivery execution of mid to large‑sized IT initiatives in partnership with the business, driving value for Ahold Delhaize USA and our brands.
In addition to delivering new and innovative solutions for the business, this role will provide complete third‑level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution, and hold suppliers accountable for meeting contractual obligations.
In addition, the Solution Delivery Analyst V is responsible for making long‑term recommendations for operational improvements and overseeing the implementation of those recommendations to improve overall system stability for identified functional areas. This role is also responsible for providing high‑quality technical support—including knowledge updates, configuration and routine application updates, application patch management and overall continuous‑improvement expectations.
Flexible/Hybrid Work Schedule:
3 in‑person days at one of our core locations and 2 remote days.
Core Office Locations:
Quincy, MA; Salisbury, NC; and Mauldin, SC.
Applicants must be currently authorized to work in the United States on a full‑time basis.
Duties & Responsibilities
Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
Coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization.
Leading primarily large‑scale projects, including driving the following activities:
Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO.
Oversee activities of lower‑level Solution Delivery Analysts on mid to large‑scale projects, determining work assignments, tracking progress and making necessary adjustments to meet delivery objectives.
In partnership with IT Sourcing and Solution Delivery Managers, work on contracts and Statements of Work (SOWs) within their identified Bill of Authority (BOA).
Oversee the translation of business needs identified by the business and/or production owners by lower‑level team members into either agile stories or waterfall business requirements, ensuring needs of the business are clearly understood and documented.
Partner with Solution Engineers in building out technical specifications that deliver on identified business requirements and outcomes.
Lead the business and Quality Assurance in building out test cases/matrices that ensure proper testing of solutions prior to production deployment.
Lead team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re‑execute tests as needed.
Work with Solution Engineers on failed test cases and oversee changes to technical specifications needed to meet solution outcomes.
In partnership with Service Delivery, manage the completion of RUN Book Documentation and prepare for production support turnover.
Participate in Solution Implementation & Post‑Production Hyper‑Care Support, leading any efforts to resolve cut‑over issues and ensuring the initiative is closed out properly.
Responsible for and driving all third‑level technical support for application and systems services for a specified functional area.
Serve as the Technical Support SME for the identified service or application, acting as the technical resolver and knowledge provider. Coach and mentor lower‑level Solution Delivery Analysts on a daily basis.
Accountable for supplier performance to deliver on technical support needs and service‑level expectations. Manage support relationships for mid to large‑size software supplier relationships, holding suppliers accountable for contractual obligations.
Engage with Engineers and Product Teams to ensure operational support needs are met and maintain all technical engagement with suppliers.
Lead root‑cause analysis on complex issues, recommend and implement opportunities for continuous performance improvement of systems, including those delivered through suppliers.
Partner with Engineers, Product Teams, and business groups to deliver standard and complex configuration and operational changes for the services/applications within established standards.
Lead efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
Identify and drive end‑to‑end proactive improvement through monitoring tool integration, continuous improvement activities, and reporting on service availability.
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution during off‑hours, weekends, and holidays as needed.
Qualifications
Bachelor’s Degree in Computer Science, CIS or related (or equivalent related work experience).
8 or more years of equivalent experience in relevant job or field of technology.
5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly.
5 or more years of experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills.
Master’s the use of professional concepts and functional expertise.
Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required.
Works on complex problems where analysis of situations or data requires a review of a variety of factors.
Possesses an innate desire to produce quality work.
Has the desire and ability to trace issues to their source—even when those issues lie outside the boundaries of the code.
Exercises judgment within defined procedures and practices to determine appropriate action.
Preferred Qualifications
Master’s Degree in relevant field of study, additional trainings or certifications in relevant field of study.
3 or more years of experience in Agile teams and Product/Platform based operating model.
3 or more years of experience leading teams or advancing technical capability in teams.
Experience in retail or grocery preferred.
Salary Range ME/NC/PA/SC:
$108,880 - $163,320
IL/MA/MD/NY:
$125,200 - $187,800
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
About Ahold Delhaize USA At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we’re actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
#J-18808-Ljbffr