Ahold Delhaize USA
Analyst V Solutions Delivery - Transportation/Distribution
Ahold Delhaize USA, Quincy, Massachusetts, us, 02171
Analyst V Solutions Delivery - Transportation/Distribution
Join to apply for the
Analyst V Solutions Delivery - Transportation/Distribution
role at
Ahold Delhaize USA .
Category/Area of Expertise:
IT & Technology
Job Requisition:
467084
Address:
USA‑MA‑Quincy‑1385 Hancock Street
Store Code:
Distribution & Transportation (5118920)
Ahold Delhaize USA, a division of the global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.
The Solutions Delivery Analyst V role is designed to serve as the lead technical subject‑matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid‑to‑large‑sized IT initiatives in partnership with the business, driving value for Ahold Delhaize USA and our brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third‑level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. The Analyst V is also responsible for making long‑term recommendations for operational improvements and overseeing the implementation of those recommendations to improve overall system stability for identified functional areas.
The Analyst V provides high‑quality technical support, including knowledge updates, configuration and routine application updates, application patch management and continuous improvement expectations.
Work Schedule:
Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Core office locations are Quincy, MA, Salisbury, NC and Mauldin, SC.
Eligibility:
Applicants must be currently authorized to work in the United States on a full‑time basis.
Duties & Responsibilities
Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
Coach and mentor other members of the functional area to increase overall technical knowledge within the organization.
Lead primarily large‑scale projects, including: Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO.
Oversee activities of lower‑level Solution Delivery Analysts on mid‑to‑large projects, determining work assignments, tracking progress and making necessary adjustments to meet delivery objectives.
Work with IT Sourcing and Solution Delivery Managers on contracts and Statements of Work (SOWs) within the identified Bill of Authority (BOA).
Translate business needs identified by the business and/or production owners into agile stories or waterfall requirements, ensuring clarity and documentation.
Partner with Solution Engineers to build out technical specifications that deliver on identified business requirements and outcomes.
Lead the business and Quality Assurance in building out test cases/matrices to ensure proper testing before production deployment.
Lead team members through System Integration Testing, record passed test cases, document failed tests and re‑execute tests as needed.
Work with Solution Engineers on failed test cases and oversee changes to technical specifications needed to meet solution outcomes.
Partner with Service Delivery to manage completion of RUN Book Documentation and prepare for production support turnover.
Participate in Solution Implementation & Post Production Hyper‑Care Support, leading efforts to resolve cutover issues and ensure proper close‐out.
Drive all third‑level technical support for application and systems services for a specified functional area.
Serve as Technical Support SME, acting as the technical resolver and knowledge provider, while coaching lower‑level Analysts daily.
Accountable for supplier performance, ensuring support needs meet service‑level expectations and holding suppliers accountable for contractual obligations.
Engage with Engineers and Product Teams to meet operational support needs and oversee technical engagement with suppliers.
Lead root‑cause analysis on complex issues, recommending and implementing continuous performance improvements for systems, including those delivered through suppliers.
Partner with Engineers, Product Teams and business groups to deliver standards for complex configuration and operational changes within established protocols.
Drive end‑to‑end proactive improvement through monitoring tools integration, continuous improvement activities and service availability reporting.
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring and issue resolution, including off‑hours, weekends and holidays as needed.
Qualifications
Bachelor’s Degree in Computer Science, CIS or related field (or equivalent work experience).
8 or more years of equivalent experience in technology roles.
5 or more years in an advanced role or technical capacity, leading teams directly or indirectly.
5 or more years of experience guiding, training or onboarding team members in relevant technologies.
Master’s degree in a relevant field of study, or additional training/certifications.
Experience taking on mid‑to‑large projects from start to finish, working independently with minimal direction.
Strong analytical skills, able to evaluate complex problems and consider multiple factors.
Desire and ability to produce high‑quality work and trace issues to their source, even beyond code boundaries.
Exercise judgment within defined procedures and practices to determine appropriate action.
Preferred Qualifications
Master’s degree in a relevant field of study, or additional training/certifications.
3+ years experience in Agile teams and Product/Platform based operating models.
3+ years leading teams or advancing technical capability.
Experience in retail or grocery preferred.
Salary Range
ME/NC/PA/SC: $108,880 – $163,320
IL/MA/MD/NY: $125,200 – $187,800
Actual compensation offered may vary based on qualifications, internal equity and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Retail
#J-18808-Ljbffr
Analyst V Solutions Delivery - Transportation/Distribution
role at
Ahold Delhaize USA .
Category/Area of Expertise:
IT & Technology
Job Requisition:
467084
Address:
USA‑MA‑Quincy‑1385 Hancock Street
Store Code:
Distribution & Transportation (5118920)
Ahold Delhaize USA, a division of the global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.
The Solutions Delivery Analyst V role is designed to serve as the lead technical subject‑matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid‑to‑large‑sized IT initiatives in partnership with the business, driving value for Ahold Delhaize USA and our brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third‑level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. The Analyst V is also responsible for making long‑term recommendations for operational improvements and overseeing the implementation of those recommendations to improve overall system stability for identified functional areas.
The Analyst V provides high‑quality technical support, including knowledge updates, configuration and routine application updates, application patch management and continuous improvement expectations.
Work Schedule:
Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Core office locations are Quincy, MA, Salisbury, NC and Mauldin, SC.
Eligibility:
Applicants must be currently authorized to work in the United States on a full‑time basis.
Duties & Responsibilities
Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
Coach and mentor other members of the functional area to increase overall technical knowledge within the organization.
Lead primarily large‑scale projects, including: Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO.
Oversee activities of lower‑level Solution Delivery Analysts on mid‑to‑large projects, determining work assignments, tracking progress and making necessary adjustments to meet delivery objectives.
Work with IT Sourcing and Solution Delivery Managers on contracts and Statements of Work (SOWs) within the identified Bill of Authority (BOA).
Translate business needs identified by the business and/or production owners into agile stories or waterfall requirements, ensuring clarity and documentation.
Partner with Solution Engineers to build out technical specifications that deliver on identified business requirements and outcomes.
Lead the business and Quality Assurance in building out test cases/matrices to ensure proper testing before production deployment.
Lead team members through System Integration Testing, record passed test cases, document failed tests and re‑execute tests as needed.
Work with Solution Engineers on failed test cases and oversee changes to technical specifications needed to meet solution outcomes.
Partner with Service Delivery to manage completion of RUN Book Documentation and prepare for production support turnover.
Participate in Solution Implementation & Post Production Hyper‑Care Support, leading efforts to resolve cutover issues and ensure proper close‐out.
Drive all third‑level technical support for application and systems services for a specified functional area.
Serve as Technical Support SME, acting as the technical resolver and knowledge provider, while coaching lower‑level Analysts daily.
Accountable for supplier performance, ensuring support needs meet service‑level expectations and holding suppliers accountable for contractual obligations.
Engage with Engineers and Product Teams to meet operational support needs and oversee technical engagement with suppliers.
Lead root‑cause analysis on complex issues, recommending and implementing continuous performance improvements for systems, including those delivered through suppliers.
Partner with Engineers, Product Teams and business groups to deliver standards for complex configuration and operational changes within established protocols.
Drive end‑to‑end proactive improvement through monitoring tools integration, continuous improvement activities and service availability reporting.
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring and issue resolution, including off‑hours, weekends and holidays as needed.
Qualifications
Bachelor’s Degree in Computer Science, CIS or related field (or equivalent work experience).
8 or more years of equivalent experience in technology roles.
5 or more years in an advanced role or technical capacity, leading teams directly or indirectly.
5 or more years of experience guiding, training or onboarding team members in relevant technologies.
Master’s degree in a relevant field of study, or additional training/certifications.
Experience taking on mid‑to‑large projects from start to finish, working independently with minimal direction.
Strong analytical skills, able to evaluate complex problems and consider multiple factors.
Desire and ability to produce high‑quality work and trace issues to their source, even beyond code boundaries.
Exercise judgment within defined procedures and practices to determine appropriate action.
Preferred Qualifications
Master’s degree in a relevant field of study, or additional training/certifications.
3+ years experience in Agile teams and Product/Platform based operating models.
3+ years leading teams or advancing technical capability.
Experience in retail or grocery preferred.
Salary Range
ME/NC/PA/SC: $108,880 – $163,320
IL/MA/MD/NY: $125,200 – $187,800
Actual compensation offered may vary based on qualifications, internal equity and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Retail
#J-18808-Ljbffr