Customer Service Representative Job at TBG | The Bachrach Group in Kirkland

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💰 $21.40–$26.00/hour + Commission (depending on experience)

FULLY ON-SITE

About the Role

Join a dynamic, people-first team where every day brings new opportunities to connect, learn, and grow! An ideal candidate will be a friendly voice of our contact center. This is a professional, customer-focused role (not your typical call center) where your goal is to turn incoming calls and chats into scheduled property tours or virtual appointments.

What You’ll Do

• Handle 50–60 incoming prospect calls per day with warmth and enthusiasm
• Schedule and host virtual tours or set up in-person appointments
• Answer live chats, texts, and follow-ups to support the leasing process
• Provide excellent customer service and build rapport with prospects
• Keep accurate records and notes in our CRM
• Stay up-to-date on property details, amenities, and specials
• Collaborate closely with teammates and property managers

What We’re Looking For

• Strong customer service experience (required)
• Call center, customer service, or leasing experience a plus
• Friendly, positive communicator with great multitasking skills
• Organized, detail-oriented, and tech-savvy
• Reliable, punctual, and team-oriented

Why You’ll Love It Here

• Competitive pay + monthly commission
• Supportive, inclusive team environment

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