Artera
About Artera
Make healthcare #1 in customer service.
Artera is a SaaS leader in digital health that transforms patient experience with AI‑powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—Artera engages 100 million patients annually. Our virtual agents support front‑desk staff in improving patient access, including self‑scheduling, intake, forms, billing, and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual‑agent options to meet healthcare organizations where they are on their AI journey. We enable 2 B communications in 109 languages across voice, text and web with a decade of healthcare expertise powered by AI.
Artera’s impact: Trusted by 900+ provider organizations engaging 100 million patients annually. Our award‑winning culture: recognized as a top place to work by Inc. 5000 Fastest Growing Private Companies (2020‑24), Deloitte Technology Fast 500 (2021‑24), Built In Best Companies to Work For (2021‑25), Forbes’ “America’s Best Startup Employers,” Newsweek’s “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet Your Career on in 2024” by Business Insider.
Job Summary Artera’s Engineering Foundations team seeks a
Staff Software Engineer
to define, evolve, and scale the platform that powers next‑generation patient communication—especially as we accelerate work in agentic AI, MCP (Model Context Protocol) servers, and high‑throughput distributed systems. This role reports directly to the VP of Engineering and is responsible for shaping platform architecture, driving technical excellence across teams, and leading execution on high‑risk or high‑impact initiatives critical to Artera’s long‑term success.
Responsibilities
Technical Leadership —Serve as a domain expert in backend architecture, distributed systems, and high‑throughput IO. Drive company‑wide architectural patterns, platform strategy, and engineering standards. Lead execution on complex, open‑ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure. Own cross‑team architectural buy‑in and guide teams through refactors and modernization efforts.
Execution & Delivery —Independently design and deliver large‑scale features that impact multiple products or services. Systematically reason through system‑wide implications, edge cases, and performance trade‑offs. Identify and eliminate sources of instability, latency, and operational risk. Build from scratch when needed—especially for distributed IO‑intensive systems.
Mentorship & Culture —Model engineering maturity through thoughtful code reviews, documentation, and technical communication. Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability, and AI‑era best practices. Foster a blameless culture that encourages learning, experimentation, and continuous improvement. Champion transparency, clear communication, and strong cross‑functional collaboration.
Collaboration —Partner with product, design, and data/ML teams to translate complex technical ideas into practical, user‑centered solutions. Provide architectural guidance on story‑level decisions within your domain. Advocate for engineering‑focused improvements in process, tooling, reliability, and developer experience.
Requirements
Bachelor’s degree in STEM or equivalent professional experience.
7+ years building and scaling cloud‑native applications.
Deep experience with event‑sourced, microservices, and distributed architectures.
Strong expertise in TypeScript/ES across backend services.
Advanced proficiency in SQL, especially PostgreSQL schema design and optimization.
Experience with asynchronous, high‑volume messaging or event‑driven systems.
Strong commitment to testing, observability, and operational excellence.
Excellent communicator—able to articulate tradeoffs, risks, and architectural rationale.
Proven ability to lead technical initiatives and mentor engineers.
Strong customer empathy and an understanding of how technical decisions influence user experience.
Bonus: Experience working with remote teams / collaboration/contributions with the open source community.
Bonus: Contributions to open source.
Bonus: Familiarity with Docker, containerized environments; Terraform / IaC; AWS (or similar cloud providers); Python (for platform tools, services, or ML integrations).
Compensation $140,000 – $200,000 a year. The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.
Security Requirements for Engineering Roles This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security‑conscious development and participation in compliance practices are core to the role.
Work Location Artera has hybrid office locations in Santa Barbara, CA and Philadelphia (Wayne), PA. Team members typically come in three days a week, with specific frequency varying by team needs, manager expectations, or role responsibilities.
In addition to these locations, we are building geographically concentrated teams in several key metropolitan areas—our “hiring hubs.”
Hiring hubs: Boston Metro Area, MA; Chicago Metro Area, IL; Denver Metro Area, CO; Kansas City Metro Area (KS/MO); Los Angeles Metro Area, CA; San Francisco / Bay Area, CA; Seattle Metro Area, WA.
To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or a designated hiring hub. Specific roles may call out location preferences when relevant.
Benefits Full health benefits (medical, dental, and vision); flexible spending accounts; company‑paid life insurance; company‑paid short‑term & long‑term disability; company equity; voluntary benefits; 401(k) and more.
Career development—manager development cohorts, employee development funds.
Generous time off—company holidays, winter & summer break, and flexible time off.
Employee Resource Groups (ERGs)—available for identifying employees or allies to join.
Equal Employment Opportunity (EEO) Statement Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. Artera is committed to providing a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to
[email protected] .
Data Privacy Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
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Artera is a SaaS leader in digital health that transforms patient experience with AI‑powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations—including specialty groups, FQHCs, large IDNs and federal agencies—Artera engages 100 million patients annually. Our virtual agents support front‑desk staff in improving patient access, including self‑scheduling, intake, forms, billing, and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual‑agent options to meet healthcare organizations where they are on their AI journey. We enable 2 B communications in 109 languages across voice, text and web with a decade of healthcare expertise powered by AI.
Artera’s impact: Trusted by 900+ provider organizations engaging 100 million patients annually. Our award‑winning culture: recognized as a top place to work by Inc. 5000 Fastest Growing Private Companies (2020‑24), Deloitte Technology Fast 500 (2021‑24), Built In Best Companies to Work For (2021‑25), Forbes’ “America’s Best Startup Employers,” Newsweek’s “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet Your Career on in 2024” by Business Insider.
Job Summary Artera’s Engineering Foundations team seeks a
Staff Software Engineer
to define, evolve, and scale the platform that powers next‑generation patient communication—especially as we accelerate work in agentic AI, MCP (Model Context Protocol) servers, and high‑throughput distributed systems. This role reports directly to the VP of Engineering and is responsible for shaping platform architecture, driving technical excellence across teams, and leading execution on high‑risk or high‑impact initiatives critical to Artera’s long‑term success.
Responsibilities
Technical Leadership —Serve as a domain expert in backend architecture, distributed systems, and high‑throughput IO. Drive company‑wide architectural patterns, platform strategy, and engineering standards. Lead execution on complex, open‑ended projects spanning multiple quarters—including 2026 initiatives in agentic AI and MCP server infrastructure. Own cross‑team architectural buy‑in and guide teams through refactors and modernization efforts.
Execution & Delivery —Independently design and deliver large‑scale features that impact multiple products or services. Systematically reason through system‑wide implications, edge cases, and performance trade‑offs. Identify and eliminate sources of instability, latency, and operational risk. Build from scratch when needed—especially for distributed IO‑intensive systems.
Mentorship & Culture —Model engineering maturity through thoughtful code reviews, documentation, and technical communication. Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability, and AI‑era best practices. Foster a blameless culture that encourages learning, experimentation, and continuous improvement. Champion transparency, clear communication, and strong cross‑functional collaboration.
Collaboration —Partner with product, design, and data/ML teams to translate complex technical ideas into practical, user‑centered solutions. Provide architectural guidance on story‑level decisions within your domain. Advocate for engineering‑focused improvements in process, tooling, reliability, and developer experience.
Requirements
Bachelor’s degree in STEM or equivalent professional experience.
7+ years building and scaling cloud‑native applications.
Deep experience with event‑sourced, microservices, and distributed architectures.
Strong expertise in TypeScript/ES across backend services.
Advanced proficiency in SQL, especially PostgreSQL schema design and optimization.
Experience with asynchronous, high‑volume messaging or event‑driven systems.
Strong commitment to testing, observability, and operational excellence.
Excellent communicator—able to articulate tradeoffs, risks, and architectural rationale.
Proven ability to lead technical initiatives and mentor engineers.
Strong customer empathy and an understanding of how technical decisions influence user experience.
Bonus: Experience working with remote teams / collaboration/contributions with the open source community.
Bonus: Contributions to open source.
Bonus: Familiarity with Docker, containerized environments; Terraform / IaC; AWS (or similar cloud providers); Python (for platform tools, services, or ML integrations).
Compensation $140,000 – $200,000 a year. The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.
Security Requirements for Engineering Roles This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security‑conscious development and participation in compliance practices are core to the role.
Work Location Artera has hybrid office locations in Santa Barbara, CA and Philadelphia (Wayne), PA. Team members typically come in three days a week, with specific frequency varying by team needs, manager expectations, or role responsibilities.
In addition to these locations, we are building geographically concentrated teams in several key metropolitan areas—our “hiring hubs.”
Hiring hubs: Boston Metro Area, MA; Chicago Metro Area, IL; Denver Metro Area, CO; Kansas City Metro Area (KS/MO); Los Angeles Metro Area, CA; San Francisco / Bay Area, CA; Seattle Metro Area, WA.
To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or a designated hiring hub. Specific roles may call out location preferences when relevant.
Benefits Full health benefits (medical, dental, and vision); flexible spending accounts; company‑paid life insurance; company‑paid short‑term & long‑term disability; company equity; voluntary benefits; 401(k) and more.
Career development—manager development cohorts, employee development funds.
Generous time off—company holidays, winter & summer break, and flexible time off.
Employee Resource Groups (ERGs)—available for identifying employees or allies to join.
Equal Employment Opportunity (EEO) Statement Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. Artera is committed to providing a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to
[email protected] .
Data Privacy Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
#J-18808-Ljbffr