Customer Service Supervisor Job at Wawa, Inc. in Woodford

Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team dedicated to helping all of us fly high – together.

As a Customer Service Supervisor (CSS), you play a key role in supporting store operations. You’ll work side‑by‑side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked.

What You’ll Do

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with the leadership team to achieve store goals in sales, expenses, Associate retention, and training.
• Lead, motivate, and train associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check‑ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits

• Comprehensive medical, dental, vision, and mental health benefits; ESOP; 401(k) with matching; Education Assistance Program; store discounts; paid time off; paid parental leave; and additional wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship‑building, and communication skills.

Additional Information

Location: Fredericksburg, VA

The hourly range for this position is $21.00 – $28.30 and is commensurate with position, experience, and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12 am – 6 am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.