Customer Service Supervisor Job at Wawa, Inc. in Cincinnati

Customer Service Supervisor (CSS)

Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. Our Associates are the secret ingredient that sets Wawa apart. You’ll be part of a caring team dedicated to helping all of us fly high together, building skills, opening doors to new career opportunities, and helping our communities.

What You’ll Do

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with the leadership team to achieve store goals in sales, expenses, Associate retention, and training.
• Lead, motivate, and train Associates to drive sales and performance during shifts.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check‑ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k)+matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship‑building, and communication skills.

Location: Cincinnati, OH

Additional Information

Associates in this position have an exciting opportunity to opt into a 4‑day work week, providing more time to balance what matters outside of work. The hourly range is $21.00 – $28.30 and is commensurate with position, experience, and location. Associates will receive a $2.00 shift differential for hours worked between 12:00 am–6:00 am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.