Intuitive
Service Operations Technician 2- Swing Shift Future Opportunity
Intuitive, Peachtree Corners, Georgia, United States
Service Operations Technician 2- Swing Shift Future Opportunity
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Service Operations Technician 2- Swing Shift Future Opportunity
role at
Intuitive
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life‑enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic‑assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams worldwide to help solve some of healthcare's hardest challenges and advance what is possible. We believe great ideas can come from anywhere and nurture an inclusive culture built around diversity of thought and mutual respect. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real‑world experiences to help us think in new ways. We actively invest in our team members to support their long‑term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
Job Description
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro‑mechanical components, cable assemblies, sub‑assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly uses diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.
Essential Job Duties
Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs
Performs repair of complex electro‑mechanical assemblies per applicable work instructions; performs testing of complex electro‑mechanical assemblies per applicable work instructions
Aids with failure analysis and final test of assemblies and properly documents findings
Participates in investigational teams for FRUs to provide input if required
Communicates status of repairs with leads/supervisors and other departments as necessary
Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component‑level troubleshooting
Conducts quality inspection of own or others’ work to ensure workmanship standards are met
Adheres to GDP guidelines when completing all documentation; initiates material requests
Reports quality issues and provides details necessary to create quality notification (VR, PL) records transactions in SAP as needed to preserve traceability
Follows all corporate, safety, SOP, DOP procedures and regulations
Maintains a clean and orderly workstation
Communicates process flow recommendations to leads/supervisors/manager or designee
Maintains an excellent attendance record
Qualifications
Education and/or Experience: Minimum high school diploma and AA or equivalent; minimum of AA or college degree preferred; 1–2 years related experience or training; or equivalent combination of education and experience
Language Skills: Ability to read, write and understand English; read and comprehend complex instructions, correspondence, and memos; write correspondence; present information effectively in one‑on‑one and small group situations to other employees, supervisors, or engineers
Mathematical Skills: Ability to do basic math
Reasoning Ability: Apply logical understanding to carry out instructions; deal with situations with several variables; report actual or potential quality issues; suggest and implement process improvements
Computer Skills: Proficient in use of personal computers as part of daily work, including knowledge of Microsoft Office suite and SAP ERP System, ACCS (Agile) system to retrieve and submit on‑line documentation
Communicates effectively with technical and non‑technical internal customers
Acute attention to detail; excellent organizational skills
High level of professional integrity and ethics
Ability to work varying shifts
Must have ability to complete training courses
Ability to work in a team environment
Working Conditions
Ability to lift up to 50 lbs
Able to use office and test equipment in a typical office/light manufacturing environment
Repetitive motion; substantial continual motion
Excellent hand‑eye coordination
Vision abilities required include close, distance, color, depth and ability to adjust focus
Typical production & repairs environment
General knowledge of clean and organized work areas and practices
High urgency and stress associated with customer deadlines
Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone
Willing and able to work extended hours when necessary
Compensation and Benefits
We provide market‑competitive compensation packages, inclusive of base pay, benefits and equity. The target pay rate for this position is $49,920/yr.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID‑19. Details can vary by role.
Equal Opportunity Employer
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices / Export Controls
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to obtain an export license or implement a Technology Control Plan. For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date.
Shift : Evening
Seniority level : Entry level
Employment type : Full‑time
Job function : Information Technology;
Industries : Medical Equipment Manufacturing
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Service Operations Technician 2- Swing Shift Future Opportunity
role at
Intuitive
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life‑enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic‑assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams worldwide to help solve some of healthcare's hardest challenges and advance what is possible. We believe great ideas can come from anywhere and nurture an inclusive culture built around diversity of thought and mutual respect. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real‑world experiences to help us think in new ways. We actively invest in our team members to support their long‑term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
Job Description
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro‑mechanical components, cable assemblies, sub‑assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly uses diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.
Essential Job Duties
Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs
Performs repair of complex electro‑mechanical assemblies per applicable work instructions; performs testing of complex electro‑mechanical assemblies per applicable work instructions
Aids with failure analysis and final test of assemblies and properly documents findings
Participates in investigational teams for FRUs to provide input if required
Communicates status of repairs with leads/supervisors and other departments as necessary
Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component‑level troubleshooting
Conducts quality inspection of own or others’ work to ensure workmanship standards are met
Adheres to GDP guidelines when completing all documentation; initiates material requests
Reports quality issues and provides details necessary to create quality notification (VR, PL) records transactions in SAP as needed to preserve traceability
Follows all corporate, safety, SOP, DOP procedures and regulations
Maintains a clean and orderly workstation
Communicates process flow recommendations to leads/supervisors/manager or designee
Maintains an excellent attendance record
Qualifications
Education and/or Experience: Minimum high school diploma and AA or equivalent; minimum of AA or college degree preferred; 1–2 years related experience or training; or equivalent combination of education and experience
Language Skills: Ability to read, write and understand English; read and comprehend complex instructions, correspondence, and memos; write correspondence; present information effectively in one‑on‑one and small group situations to other employees, supervisors, or engineers
Mathematical Skills: Ability to do basic math
Reasoning Ability: Apply logical understanding to carry out instructions; deal with situations with several variables; report actual or potential quality issues; suggest and implement process improvements
Computer Skills: Proficient in use of personal computers as part of daily work, including knowledge of Microsoft Office suite and SAP ERP System, ACCS (Agile) system to retrieve and submit on‑line documentation
Communicates effectively with technical and non‑technical internal customers
Acute attention to detail; excellent organizational skills
High level of professional integrity and ethics
Ability to work varying shifts
Must have ability to complete training courses
Ability to work in a team environment
Working Conditions
Ability to lift up to 50 lbs
Able to use office and test equipment in a typical office/light manufacturing environment
Repetitive motion; substantial continual motion
Excellent hand‑eye coordination
Vision abilities required include close, distance, color, depth and ability to adjust focus
Typical production & repairs environment
General knowledge of clean and organized work areas and practices
High urgency and stress associated with customer deadlines
Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone
Willing and able to work extended hours when necessary
Compensation and Benefits
We provide market‑competitive compensation packages, inclusive of base pay, benefits and equity. The target pay rate for this position is $49,920/yr.
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID‑19. Details can vary by role.
Equal Opportunity Employer
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices / Export Controls
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to obtain an export license or implement a Technology Control Plan. For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date.
Shift : Evening
Seniority level : Entry level
Employment type : Full‑time
Job function : Information Technology;
Industries : Medical Equipment Manufacturing
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