NETSYNC
L2 NOC Security Engineer
NETSYNC is seeking a Level II NOC Security Engineer with strong hands‑on experience in Cisco Firepower Threat Defense (FTD) and Palo Alto Networks firewalls to join our Network Operations Center (NOC) team. This hybrid role primarily supports customers remotely, with occasional on‑site visits as needed. The engineer will provide advanced troubleshooting, security incident response, firewall configuration expertise, and cross‑team collaboration within a fast‑paced managed services environment.
Key Responsibilities
Administer, monitor, and troubleshoot Cisco FTD and Firepower Management Center (FMC)
Administer, monitor, and troubleshoot Palo Alto firewalls and Panorama
Perform firewall rule reviews, rule creation, and policy optimization
Conduct packet captures and deep‑dive traffic analysis
Respond to and triage security‑related alerts and incidents
Validate and troubleshoot VPN tunnels (site‑to‑site and remote access)
Perform HA failover checks and system health monitoring
Review and analyze logs, syslog feeds, and SIEM outputs
Support routing/switching technologies including BGP, OSPF, EIGRP, VLANs, ACLs, and L2/L3 connectivity
Collaborate with Enterprise Networking, Collaboration, and Datacenter teams
Assist with LogicMonitor alerts and proactive device checks
Manage incidents, requests, and escalations in Freshdesk
Provide clear, professional communication to customers and internal teams
Document troubleshooting steps and environment‑specific knowledge
Collaborate with L3 Security and Professional Services on escalations
Participate in configuration audits and best‑practice initiatives
Required Qualifications
Extensive hands‑on experience with Cisco FTD/FMC
Extensive hands‑on experience with Palo Alto firewalls/Panorama
Strong understanding of routing/switching fundamentals
Experience troubleshooting enterprise environments
Strong customer‑facing communication skills
Experience with packet‑capture tools
Experience troubleshooting VPN, NAT, ACL, and HA issues
Ability to work in a 24x7 NOC and join after‑hours rotations
Strong documentation and ticket hygiene
Preferred Qualifications
Experience with Fortinet FortiGate (bonus, not required)
Familiarity with LogicMonitor, Cisco ISE, ClearPass, Umbrella
Experience supporting multi‑customer environments
Understanding of ITIL workflows
Certifications
CCNP Security+
PCNSA or PCNSE
NSE4
Security+ or CySA+
Work Environment
Hybrid position with primarily remote work
Occasional customer site visits required
May require participation in after‑hours or on‑call rotations
Benefits Medical, Dental, Vision, Life, PTO, and 401k company match.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
Location & Salary Dallas, TX | $85,000.00–$100,000.00 | posted 2 weeks ago
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Key Responsibilities
Administer, monitor, and troubleshoot Cisco FTD and Firepower Management Center (FMC)
Administer, monitor, and troubleshoot Palo Alto firewalls and Panorama
Perform firewall rule reviews, rule creation, and policy optimization
Conduct packet captures and deep‑dive traffic analysis
Respond to and triage security‑related alerts and incidents
Validate and troubleshoot VPN tunnels (site‑to‑site and remote access)
Perform HA failover checks and system health monitoring
Review and analyze logs, syslog feeds, and SIEM outputs
Support routing/switching technologies including BGP, OSPF, EIGRP, VLANs, ACLs, and L2/L3 connectivity
Collaborate with Enterprise Networking, Collaboration, and Datacenter teams
Assist with LogicMonitor alerts and proactive device checks
Manage incidents, requests, and escalations in Freshdesk
Provide clear, professional communication to customers and internal teams
Document troubleshooting steps and environment‑specific knowledge
Collaborate with L3 Security and Professional Services on escalations
Participate in configuration audits and best‑practice initiatives
Required Qualifications
Extensive hands‑on experience with Cisco FTD/FMC
Extensive hands‑on experience with Palo Alto firewalls/Panorama
Strong understanding of routing/switching fundamentals
Experience troubleshooting enterprise environments
Strong customer‑facing communication skills
Experience with packet‑capture tools
Experience troubleshooting VPN, NAT, ACL, and HA issues
Ability to work in a 24x7 NOC and join after‑hours rotations
Strong documentation and ticket hygiene
Preferred Qualifications
Experience with Fortinet FortiGate (bonus, not required)
Familiarity with LogicMonitor, Cisco ISE, ClearPass, Umbrella
Experience supporting multi‑customer environments
Understanding of ITIL workflows
Certifications
CCNP Security+
PCNSA or PCNSE
NSE4
Security+ or CySA+
Work Environment
Hybrid position with primarily remote work
Occasional customer site visits required
May require participation in after‑hours or on‑call rotations
Benefits Medical, Dental, Vision, Life, PTO, and 401k company match.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting
Location & Salary Dallas, TX | $85,000.00–$100,000.00 | posted 2 weeks ago
#J-18808-Ljbffr