Savers | Value Village
Retail Warehouse Operations Manager
Savers | Value Village, San Jose, California, United States, 95199
Job Title
Retail Warehouse Operations Manager (Production Manager)
Salary $68,640 to $85,000 (Salaried). During the initial training period, hourly pay range $27.78 to $34.41.
Travel Occasional travel to Santa Clara and San Jose Savers stores, and periodic driving to meetings or other stores for business purposes.
Location 1997 Tice Valley Blvd., Walnut Creek, CA 94595
Job Summary Responsible for overall management and direction of the production process, leading a team, ensuring store performance meets financial and operational targets, and upholding company policies, procedures, regulations, and safety standards.
Key Responsibilities Store Performance
Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans.
Continually monitor and set the pace of work.
Understand company objectives, local market potential, and analyze key metrics, observation and information.
Inspect the sales floor for shop‑ability and ensure a positive customer/donor experience at all points of interaction.
Prioritize and direct team member activity.
Leadership and Development
Lead, direct, and supervise supervisors and production team members.
Plan staffing needs and coordinate recruitment, selection, and training.
Regularly observe, assess, interact, coach, and counsel supervisors and team members.
Identify and develop high‑potential supervisors and team members through on‑the‑job, guided work.
Maintain a respectful, values‑driven workplace.
Use open communication tools and convert team‑member input into meaningful action; address complaints and resolve issues consistent with our values, policies, and procedures, and provide recognition and candid feedback.
Fulfill “manager on duty” responsibilities and oversee the entire store as acting manager in-charge when assigned.
Customer/Donor Service
Receive and respond to customer/donor questions, requests and complaints.
Deliver a positive and unforgettable customer/donor experience by setting the example for, and training and coaching, customer/donor service expectations to team members.
Actively engage with the customer/donor by seeking first‑hand feedback to improve all aspects of the shopping and donor experience.
Implement the set‑up of sales and marketing promotions & programs when required.
Assist donors per company standards.
Consistent Production
Manage item put‑out condition & volume, production margin, spread of put‑out prices and seasonal back‑stock.
Ensure all sellable items are available to the customer.
Plan, schedule, assign and direct work of the team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives.
Manage production workflow efficiencies, standards and organization.
Oversee quality control checks throughout all production stages: during production, prior to rolling, on the floor and at recycle off the floor.
Lead the morning maintenance program to ensure sales floor is ready for business each morning; capture and leverage learnings.
Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
Ensure accuracy of daily stock‑on‑hand (SOH) and merchandise supply requirements.
Ensure the Savers recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un‑saleable items.
Loss Prevention and Safety
Protect company assets and information by ensuring safe handling, security and integrity.
Proactively promote loss‑prevention awareness by upholding procedures and ensuring policies are in place.
Maintain a safe work environment through education, consistent follow‑up, ensuring policies and procedures and supporting the Joint Health and Safety Committee (JHSC).
Oversee certification processes for Big Joe, baler and Lock‑Out/Tag‑Out (LOTO).
What You Have
Excellent presentation skills.
Ability to communicate well in both verbal and written forms.
Ability to observe, assess and coach the work of others.
Ability to apply common‑sense understanding to carry out instructions furnished in written and/or verbal form.
Ability to reason, make decisions, and use independent judgment in various situations.
Proficient in all Microsoft Office applications.
Minimum Required Education, Training and Experience
High School diploma: post‑secondary degree/diploma preferred.
Results‑driven retail store management, or industrial management experience.
Strong mathematical and analytical skills.
Physical Requirements
Must be able to frequently lift and carry products weighing less than 5 lbs.; occasionally up to 50 lbs.; push/pull racks or carts weighing 50–250 lbs. using 4–10 lbs. of force.
Frequent reaching in various levels/directions to inspect/handle merchandise, validate work processes, train, coach, counsel the team.
Possess dexterity for complex hand‑eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.
Continuous standing, frequent walking, stooping, bending, twisting and occasional kneeling to handle & inspect merchandise and train or coach the team.
Frequently required to read written & electronic documents and product labels.
Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers.
Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (microwave in break room), dust and temperature fluctuations.
Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.
Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, heights, and moving forklifts.
FLSA Exempt.
Benefits
Bundled health plans such as medical, Rx, dental and vision.
Company‑paid life insurance.
Programs to stop smoking, diabetes management coaching, and on‑demand care options.
401(k) plan with generous company matching contributions.
Paid time off.
A range of mental health services.
What You Can Expect
The opportunity to celebrate uniqueness.
To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
Additional Information Savers is an E‑Verify employer.
#J-18808-Ljbffr
Salary $68,640 to $85,000 (Salaried). During the initial training period, hourly pay range $27.78 to $34.41.
Travel Occasional travel to Santa Clara and San Jose Savers stores, and periodic driving to meetings or other stores for business purposes.
Location 1997 Tice Valley Blvd., Walnut Creek, CA 94595
Job Summary Responsible for overall management and direction of the production process, leading a team, ensuring store performance meets financial and operational targets, and upholding company policies, procedures, regulations, and safety standards.
Key Responsibilities Store Performance
Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plans.
Continually monitor and set the pace of work.
Understand company objectives, local market potential, and analyze key metrics, observation and information.
Inspect the sales floor for shop‑ability and ensure a positive customer/donor experience at all points of interaction.
Prioritize and direct team member activity.
Leadership and Development
Lead, direct, and supervise supervisors and production team members.
Plan staffing needs and coordinate recruitment, selection, and training.
Regularly observe, assess, interact, coach, and counsel supervisors and team members.
Identify and develop high‑potential supervisors and team members through on‑the‑job, guided work.
Maintain a respectful, values‑driven workplace.
Use open communication tools and convert team‑member input into meaningful action; address complaints and resolve issues consistent with our values, policies, and procedures, and provide recognition and candid feedback.
Fulfill “manager on duty” responsibilities and oversee the entire store as acting manager in-charge when assigned.
Customer/Donor Service
Receive and respond to customer/donor questions, requests and complaints.
Deliver a positive and unforgettable customer/donor experience by setting the example for, and training and coaching, customer/donor service expectations to team members.
Actively engage with the customer/donor by seeking first‑hand feedback to improve all aspects of the shopping and donor experience.
Implement the set‑up of sales and marketing promotions & programs when required.
Assist donors per company standards.
Consistent Production
Manage item put‑out condition & volume, production margin, spread of put‑out prices and seasonal back‑stock.
Ensure all sellable items are available to the customer.
Plan, schedule, assign and direct work of the team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives.
Manage production workflow efficiencies, standards and organization.
Oversee quality control checks throughout all production stages: during production, prior to rolling, on the floor and at recycle off the floor.
Lead the morning maintenance program to ensure sales floor is ready for business each morning; capture and leverage learnings.
Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
Ensure accuracy of daily stock‑on‑hand (SOH) and merchandise supply requirements.
Ensure the Savers recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un‑saleable items.
Loss Prevention and Safety
Protect company assets and information by ensuring safe handling, security and integrity.
Proactively promote loss‑prevention awareness by upholding procedures and ensuring policies are in place.
Maintain a safe work environment through education, consistent follow‑up, ensuring policies and procedures and supporting the Joint Health and Safety Committee (JHSC).
Oversee certification processes for Big Joe, baler and Lock‑Out/Tag‑Out (LOTO).
What You Have
Excellent presentation skills.
Ability to communicate well in both verbal and written forms.
Ability to observe, assess and coach the work of others.
Ability to apply common‑sense understanding to carry out instructions furnished in written and/or verbal form.
Ability to reason, make decisions, and use independent judgment in various situations.
Proficient in all Microsoft Office applications.
Minimum Required Education, Training and Experience
High School diploma: post‑secondary degree/diploma preferred.
Results‑driven retail store management, or industrial management experience.
Strong mathematical and analytical skills.
Physical Requirements
Must be able to frequently lift and carry products weighing less than 5 lbs.; occasionally up to 50 lbs.; push/pull racks or carts weighing 50–250 lbs. using 4–10 lbs. of force.
Frequent reaching in various levels/directions to inspect/handle merchandise, validate work processes, train, coach, counsel the team.
Possess dexterity for complex hand‑eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.
Continuous standing, frequent walking, stooping, bending, twisting and occasional kneeling to handle & inspect merchandise and train or coach the team.
Frequently required to read written & electronic documents and product labels.
Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers.
Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (microwave in break room), dust and temperature fluctuations.
Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.
Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, heights, and moving forklifts.
FLSA Exempt.
Benefits
Bundled health plans such as medical, Rx, dental and vision.
Company‑paid life insurance.
Programs to stop smoking, diabetes management coaching, and on‑demand care options.
401(k) plan with generous company matching contributions.
Paid time off.
A range of mental health services.
What You Can Expect
The opportunity to celebrate uniqueness.
To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
Additional Information Savers is an E‑Verify employer.
#J-18808-Ljbffr