Carrier
About Carrier
Carrier ,
global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @ Carrier.
About This Role If you thrive in a fast‑paced environment and are looking for an opportunity to develop your supervisory and systems skills in a customer service environment, then we have a great opportunity for you. We are seeking a motivated, process‑oriented individual in Syracuse, NY to provide exceptional customer service leadership to Marine customers and team members.
Key Responsibilities
Supervise a small team of employees that perform customer service duties to ensure customer expectations are met
Confers with customers by phone or electronically to provide information about products or services, and customer accounts
Manage elevated customer concerns or complaints specific to unresolved issues to ensure quality services are delivered to customers
Guide and assist team members with routine‑to‑difficult client problems and issues resolution when required to help them solve problems as well as to build capabilities
Ensure that customer problems are addressed and resolved in a timely manner to ensure smooth operations
Ensure that customer correspondence is properly documented in order to inform management of product issues that arise from known, identified problems
Perform duties related to overall customer service including post‑sales support
Coordinate with Sales Reps to identify inside sales opportunities
Serves as customer interface on product status and delivery
Maintain knowledge of Carrier organization and products to provide the appropriate information and support to customers
Consistently document customer service needs in order to identify patterns and maintain quality
Basic Qualifications
Associate’s degree or higher.
5+ years of customer service experience.
Preferred Qualifications (nice to have)
2+ years supervisory experience. (asset)
Working knowledge of JDE, EPIC, SAP and Windchill systems is desired.
Experience with residential and commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired.
Proficient in MS Office (specifically Word and Excel).
Excellent customer service skills.
Negotiation skills and/or supply chain management experience
Strong written and oral communication skills
Strong analytical skills, accuracy and attention to detail.
Self‑starter; sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
Creative problem‑solving skills
Great interpersonal skills and customer focus.
Team oriented and ability to work in a dynamic environment
Adaptability and flexibility to seasonality and changing business demands is critical.
Additional information Immigration sponsorship is not supported for this position.
Benefits Employees are eligible for benefits, includ ing :
Health C are benefits :
Medical, Dental, Vision ; wellness incentives
Retirement benefits
Time O ff and L eave:
P aid vacation days, up to 15 days ; paid sick days, up to 5 days ; paid personal leave , up to 5 days; paid holidays , up to 13 days ; birth and adoption leave; parental leave; f amily and m edical l eave; bereavement leave; jury duty; military leave; purchased vacation
Disability:
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax- A dvantaged A ccounts:
Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here:
Work With Us | Carrier Corporate T he specific benefits available to any employee may vary depending on state and local laws and eligibility factors , such as date of hire and the applicability of collective bargaining agreements .
RSRCAR
Factors which may affect pay within this range include , but are not limited to,
skills, education, experience , and other unique qualifications of the successful candidate.
This position may be entitled to short - term cash incentives, subject to plan requirements .
Pay Range $77,500.00-$135,250.00
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice
#J-18808-Ljbffr
global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @ Carrier.
About This Role If you thrive in a fast‑paced environment and are looking for an opportunity to develop your supervisory and systems skills in a customer service environment, then we have a great opportunity for you. We are seeking a motivated, process‑oriented individual in Syracuse, NY to provide exceptional customer service leadership to Marine customers and team members.
Key Responsibilities
Supervise a small team of employees that perform customer service duties to ensure customer expectations are met
Confers with customers by phone or electronically to provide information about products or services, and customer accounts
Manage elevated customer concerns or complaints specific to unresolved issues to ensure quality services are delivered to customers
Guide and assist team members with routine‑to‑difficult client problems and issues resolution when required to help them solve problems as well as to build capabilities
Ensure that customer problems are addressed and resolved in a timely manner to ensure smooth operations
Ensure that customer correspondence is properly documented in order to inform management of product issues that arise from known, identified problems
Perform duties related to overall customer service including post‑sales support
Coordinate with Sales Reps to identify inside sales opportunities
Serves as customer interface on product status and delivery
Maintain knowledge of Carrier organization and products to provide the appropriate information and support to customers
Consistently document customer service needs in order to identify patterns and maintain quality
Basic Qualifications
Associate’s degree or higher.
5+ years of customer service experience.
Preferred Qualifications (nice to have)
2+ years supervisory experience. (asset)
Working knowledge of JDE, EPIC, SAP and Windchill systems is desired.
Experience with residential and commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired.
Proficient in MS Office (specifically Word and Excel).
Excellent customer service skills.
Negotiation skills and/or supply chain management experience
Strong written and oral communication skills
Strong analytical skills, accuracy and attention to detail.
Self‑starter; sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
Creative problem‑solving skills
Great interpersonal skills and customer focus.
Team oriented and ability to work in a dynamic environment
Adaptability and flexibility to seasonality and changing business demands is critical.
Additional information Immigration sponsorship is not supported for this position.
Benefits Employees are eligible for benefits, includ ing :
Health C are benefits :
Medical, Dental, Vision ; wellness incentives
Retirement benefits
Time O ff and L eave:
P aid vacation days, up to 15 days ; paid sick days, up to 5 days ; paid personal leave , up to 5 days; paid holidays , up to 13 days ; birth and adoption leave; parental leave; f amily and m edical l eave; bereavement leave; jury duty; military leave; purchased vacation
Disability:
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax- A dvantaged A ccounts:
Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here:
Work With Us | Carrier Corporate T he specific benefits available to any employee may vary depending on state and local laws and eligibility factors , such as date of hire and the applicability of collective bargaining agreements .
RSRCAR
Factors which may affect pay within this range include , but are not limited to,
skills, education, experience , and other unique qualifications of the successful candidate.
This position may be entitled to short - term cash incentives, subject to plan requirements .
Pay Range $77,500.00-$135,250.00
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Job Applicant's Privacy Notice Click on this link to read the Job Applicant's Privacy Notice
#J-18808-Ljbffr