Coleman Worldwide Moving
The Customer Care Coordinator will book and coordinate shipments, acting as a liaison to customers by providing support and communication regarding move and arrival times, collecting and relaying shipment information and documentation, distributing information to relevant facilities, and resolving problems as needed. Compensation ranges from $17 to $18 per hour, depending on experience.
Essential Functions:
Monitor email for new shipment offerings. Collect pre-move surveys, weights, and pre-approvals; update company software and the carrier. Track shipment ETA and delivery information; update company software and the carrier; monitor email for shipment arrivals. Serve as the main point of contact for moves, internally and externally. Monitor quality scores and verify data accuracy. Secure customer payments, verify payment methods, and annotate credit cards. Confirm all customer-provided information for accuracy. Coordinate with customers and agents to schedule packing, pickup, and delivery. Proactively communicate move updates and resolve damages or issues. Report unresolved problems to supervisors to ensure customer satisfaction. Perform other duties as assigned. Knowledge, Skills, and Abilities:
Efficient data entry skills. Ability to learn and use company software. Problem-solving skills for accurate record-keeping. Ability to handle stressful situations and communications. Proficiency in Microsoft Office Suite. Required Education and Experience:
High school diploma or equivalent. Good telephone communication skills. Previous customer service and data entry experience. Working Conditions:
Indoor office environment. Sitting for extended periods. Coleman Worldwide Moving Employee Benefits:
40 hours of vacation pay after 1 year of employment. Voluntary health benefits (Health, Dental, Vision, 401k, etc.). 8 paid holidays after 90 days for full-time employees, including seasonal staff. Referral bonus programs. We are an equal opportunity employer committed to diversity and inclusion. Applications submitted within three months of the review period will be considered; please reapply afterward. Join a successful company with over 100 years of history—become part of the Coleman Team today!
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Monitor email for new shipment offerings. Collect pre-move surveys, weights, and pre-approvals; update company software and the carrier. Track shipment ETA and delivery information; update company software and the carrier; monitor email for shipment arrivals. Serve as the main point of contact for moves, internally and externally. Monitor quality scores and verify data accuracy. Secure customer payments, verify payment methods, and annotate credit cards. Confirm all customer-provided information for accuracy. Coordinate with customers and agents to schedule packing, pickup, and delivery. Proactively communicate move updates and resolve damages or issues. Report unresolved problems to supervisors to ensure customer satisfaction. Perform other duties as assigned. Knowledge, Skills, and Abilities:
Efficient data entry skills. Ability to learn and use company software. Problem-solving skills for accurate record-keeping. Ability to handle stressful situations and communications. Proficiency in Microsoft Office Suite. Required Education and Experience:
High school diploma or equivalent. Good telephone communication skills. Previous customer service and data entry experience. Working Conditions:
Indoor office environment. Sitting for extended periods. Coleman Worldwide Moving Employee Benefits:
40 hours of vacation pay after 1 year of employment. Voluntary health benefits (Health, Dental, Vision, 401k, etc.). 8 paid holidays after 90 days for full-time employees, including seasonal staff. Referral bonus programs. We are an equal opportunity employer committed to diversity and inclusion. Applications submitted within three months of the review period will be considered; please reapply afterward. Join a successful company with over 100 years of history—become part of the Coleman Team today!
#J-18808-Ljbffr