Getaloha
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Aloha Recruitment Manager at Aloha | Apply today! About Aloha We're proud to say that Aloha has been on the INC 5000 list for five consecutive years (2020-2024)! We're a leading SaaS health-tech company dedicated to providing innovative solutions that elevate the patient experience for healthcare providers. Our mission is to drive growth and advance innovation in the healthcare industry, and we're on the lookout for passionate and driven team members to join our awesome team. We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? Please note this is an on-site position in our McKinney office Monday-Friday CLICK HERE to Meet our Team! Responsibilities & Requirements: As a Technical Support Manager , you will lead our technical support team to deliver exceptional service across our EHR platform, networking systems, and phone integrations. You will be responsible for overseeing escalations, mentoring team members, collaborating cross-functionally with engineering and product teams, and driving continuous improvement in support processes and customer experience. Key Responsibilities: Manage day-to-day operations of the technical support team Monitor and respond to technical escalations related to EHRs, network infrastructure, and VoIP/telephony systems Train and coach support team members to improve technical skillsets and service delivery Collaborate with Product and Engineering teams to resolve complex technical issues and improve system functionality Analyze support trends to identify opportunities for process improvements and product enhancements Maintain detailed documentation and ensure accurate reporting through tools like Salesforce Assist in scaling support operations in line with company growth Qualities for Success: You're a technical leader who thrives in a fast-paced, SaaS-driven environment You have hands-on experience supporting or managing EHR systems, network setups, and phone/VoIP systems You love solving problems and take ownership of team outcomes You're confident, approachable, and able to explain technical concepts to non-technical users You're an organized multitasker who stays calm under pressure You're passionate about helping your team grow and succeed You love feedback and are always seeking to optimize team performance What We're Looking For: Experience managing or leading a technical support team Strong understanding of EHR systems, networking, and VoIP/phone infrastructure SaaS or MedTech experience is highly preferred Salesforce experience is a plus Background in a customer-facing technical support role required Experience working in healthcare technology or supporting medical office systems is a bonus Weekly In-House Chiropractic Care 4 Company-Provided Lunches Per Week Regular Company Outings/Team Bonding Events Full Medical, Dental, and Vision Health Benefits Short-Term Disability Matching 401(k) up to 4% Flexible Vacation & Paid Time Off Do you have what it takes? Apply now! If you REALLY want to stand out, email Adam 3 reasons why you'd be a good fit. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management, Management, and Customer Service Industries Advertising Services Referrals increase your chances of interviewing at Aloha by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Disability insurance Get notified about new Technical Support Manager jobs in McKinney, TX . Carrollton, TX $100,000.00-$150,000.00 6 days ago Sr. Technical Support Engineer, Prisma Access, US Government (Working Hours 2:00 pm - 11:00 pm CT) Sr. Technical Support Engineer, United States Government, XSOAR (Working Hours 2:00 pm - 11:00 pm CT) Customer Success Manager, Amazon Robotics, Fulfillment Customer Success Manager (Remote Position) Plano, TX $102,800.00-$172,100.00 7 hours ago Technical Business Analyst/Product Manager Client Delivery Manager, Enterprise Cloud Services, Dallas Plano, TX $80,000.00-$90,000.00 1 month ago Richardson, TX $63,000.00-$70,000.00 5 days ago Farmers Branch, TX $50,000.00-$60,000.00 1 week ago Technical Lead, Adobe Experience Manager (AEM) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr