KMS Lighthouse
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Support Engineer Team Lead
role at
KMS Lighthouse 6 days ago Be among the first 25 applicants Join to apply for the
Support Engineer Team Lead
role at
KMS Lighthouse KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in knowledge management.
The
Support
Team Lead
will work closely with the Head of Support, DevOps, and Development teams to lead the Support team located in Dallas and represent KMS Lighthouse as a professional and technical authority for clients.
The lead in this role must be able to take initiative and effectively communicate with their team, senior leadership and clients.
Responsibilities:
Function as the primary technical team player and coach Responsible for leading the support team and contributing to ticket completion Owning and supporting your own book of clients on the KMS Lighthouse system Escalating to Development when needed Participating in Technical meetings with clients Providing a high level of troubleshooting for our major clients in North America and around the Globe Generate and provide reports to upper management
Requirements:
6+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients Prior experience supporting a SaaS is required Must have prior experience in Linux administration and scripting Knowledge of Tomcat, Apache, Jetty, and Nginx Must have prior experience working with Microsoft Azure or other Cloud Providers Knowledge of Windows administration Experience working with Virtualization systems (VMWare or other) Open for work at unusual hours when required. Leadership skills and abilities are a must
Benefits:
Medical, Dental, Vision 401K & 401K Match PTO & Sick Days 11 Paid Holidays Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Information Services Referrals increase your chances of interviewing at KMS Lighthouse by 2x Sign in to set job alerts for Lead Support Engineer roles.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Support Engineer Team Lead
role at
KMS Lighthouse 6 days ago Be among the first 25 applicants Join to apply for the
Support Engineer Team Lead
role at
KMS Lighthouse KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in knowledge management.
The
Support
Team Lead
will work closely with the Head of Support, DevOps, and Development teams to lead the Support team located in Dallas and represent KMS Lighthouse as a professional and technical authority for clients.
The lead in this role must be able to take initiative and effectively communicate with their team, senior leadership and clients.
Responsibilities:
Function as the primary technical team player and coach Responsible for leading the support team and contributing to ticket completion Owning and supporting your own book of clients on the KMS Lighthouse system Escalating to Development when needed Participating in Technical meetings with clients Providing a high level of troubleshooting for our major clients in North America and around the Globe Generate and provide reports to upper management
Requirements:
6+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients Prior experience supporting a SaaS is required Must have prior experience in Linux administration and scripting Knowledge of Tomcat, Apache, Jetty, and Nginx Must have prior experience working with Microsoft Azure or other Cloud Providers Knowledge of Windows administration Experience working with Virtualization systems (VMWare or other) Open for work at unusual hours when required. Leadership skills and abilities are a must
Benefits:
Medical, Dental, Vision 401K & 401K Match PTO & Sick Days 11 Paid Holidays Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Information Services Referrals increase your chances of interviewing at KMS Lighthouse by 2x Sign in to set job alerts for Lead Support Engineer roles.
Sr. Technical Support Engineer, Prisma Access, US Government (Working Hours 2:00 pm - 11:00 pm CT)
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr