TRSS
Employer Industry: Legal and Professional Information Services
Why consider this job opportunity: - Salary up to $83,200 - Opportunity for annual bonuses based on performance - Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year - Comprehensive benefits package, including flexible vacation, mental health days, and tuition reimbursement - Supportive workplace culture emphasizing inclusion, work-life balance, and professional growth - Chance to make a positive impact in the community through paid volunteer days and social impact initiatives
What to Expect (Job Responsibilities): - Provide second-level technical support for Thomson Reuters products, resolving complex customer issues - Perform customer site maintenance and break-fix activities, both remotely and on-site - Collaborate with product support and development teams to facilitate issue resolution - Maintain accurate site documentation and provide feedback to development teams - Deliver technical training to support teams and external engineers to enhance product knowledge
What is Required (Qualifications): - Minimum of 2 years of experience in technical support roles - Proven experience in providing second-level technical support - Proficiency in SQL and knowledge of issue reproduction methodologies - Demonstrable engineering expertise relevant to complex software/hardware products - Ability to maintain comprehensive site documentation
How to Stand Out (Preferred Qualifications): - Experience performing customer site break-fix activities, both remotely and on-site - Familiarity with support escalation procedures and IT service management (ITSM) principles - A technical degree or certification in a relevant field (e.g., Computer Science, Engineering, Information Technology) is preferred - Experience providing technical training to various audiences - Knowledge of globally consistent support methodologies and remote support tools
#LegalServices #TechnicalSupport #CareerGrowth #FlexibleWork #CommunityImpact About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr
Why consider this job opportunity: - Salary up to $83,200 - Opportunity for annual bonuses based on performance - Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year - Comprehensive benefits package, including flexible vacation, mental health days, and tuition reimbursement - Supportive workplace culture emphasizing inclusion, work-life balance, and professional growth - Chance to make a positive impact in the community through paid volunteer days and social impact initiatives
What to Expect (Job Responsibilities): - Provide second-level technical support for Thomson Reuters products, resolving complex customer issues - Perform customer site maintenance and break-fix activities, both remotely and on-site - Collaborate with product support and development teams to facilitate issue resolution - Maintain accurate site documentation and provide feedback to development teams - Deliver technical training to support teams and external engineers to enhance product knowledge
What is Required (Qualifications): - Minimum of 2 years of experience in technical support roles - Proven experience in providing second-level technical support - Proficiency in SQL and knowledge of issue reproduction methodologies - Demonstrable engineering expertise relevant to complex software/hardware products - Ability to maintain comprehensive site documentation
How to Stand Out (Preferred Qualifications): - Experience performing customer site break-fix activities, both remotely and on-site - Familiarity with support escalation procedures and IT service management (ITSM) principles - A technical degree or certification in a relevant field (e.g., Computer Science, Engineering, Information Technology) is preferred - Experience providing technical training to various audiences - Knowledge of globally consistent support methodologies and remote support tools
#LegalServices #TechnicalSupport #CareerGrowth #FlexibleWork #CommunityImpact About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr