Saxon Global
Direct message the job poster from Saxon Global Associate Resource Manager specializing in Recruitment and Client Services & Management at Saxon Global New Role - IVR Chatbot Developer (Genesys Focus) Location: Newark, NJ (Hybrid - 3 days onsite/week) Contract Duration: 12 months Relocation: Open to candidates willing to relocate Key Responsibilities: Design and develop self-service IVR chatbot solutions using Genesys Cloud CX Build and enhance voice and non-voice applications (e.g., SMS, Email, Chat, Voice Bot) Work with APIs to integrate with back-end systems for dynamic customer interactions Deliver Omni-Channel Orchestration Routing using Genesys Architect and Bot Flows Implement speech-enabled self-service menus and support treatment-based routing Collaborate across teams to build intuitive, analytics-driven voice experiences Required Skills: 3-5 years of hands-on experience in Genesys Cloud CX IVR and bot development Experience with both voice and non-voice channel development Strong understanding of self-service design , dynamic menus , and API integrations Solid grasp of Genesys Cloud CX architecture and integration capabilities Experience delivering Omni-channel routing and orchestration solutions Nice to Have: Genesys Cloud CX certification in any area (Inbound, Outbound, Chat, Integration, etc.) Experience with self-service analytics and speech interface optimization Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting and Information Services Referrals increase your chances of interviewing at Saxon Global by 2x Sign in to set job alerts for Chatbot Developer roles. New York, NY $80,000.00-$100,000.00 2 weeks ago Associate Principal Engineer - ServiceNow Lead Developer IVR Chatbot Developer (Genesys focus), Newark, NJ (Hybrid) New York, NY $200,000.00-$240,000.00 2 months ago Lead Full Stack Software Engineer-Derivatives Senior Software Engineer - Conversational AI Lead Full Stack Software Engineer - Derivatives We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr