Genesys IVR Developer

Sr. Technical Recruiter at JSR Tech | Award-winning IT Recruiter

This range is provided by JSR Tech Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

$60.00/hr - $75.00/hr Direct message the job poster from JSR Tech Consulting We are seeking an experienced Genesys IVR Developer

with hands-on expertise in

Genesys Cloud CX

for designing and implementing

multichannel self-service

and

Omni-Channel Orchestration

solutions. The ideal candidate will have a strong understanding of

voice and digital channels ,

API integrations , and

Genesys Architect workflows . Key Responsibilities Design and implement

multichannel self-service

and

IVR

solutions on

Genesys Cloud CX , with a focus on

Omni-Channel Orchestration

and

customer journey routing . Develop and support

Voice

and

Non-Voice

applications (including

SMS ,

Email ,

Chat , and

Voice Bot ) using

Genesys Cloud CX Architect . Collaborate cross-functionally to ensure

seamless integration

with internal and external systems. Deliver

Self-Service

and

Analytics

solutions enabled with

speech-based interfaces

and

dynamic menu structures

aligned to

customer treatment strategies . Work closely with product owners and technical teams to ensure high-quality, scalable Genesys solutions that meet enterprise requirements. Required Skills & Experience 3–5 years

of application development experience implementing

IVR ,

Self-Service , and

Omni-Channel

solutions on

Genesys Cloud CX . Strong hands-on development experience using

Genesys Cloud CX Architect

for

Voice

and

Digital Channels . In-depth knowledge of

Genesys Framework

and

Integration Patterns

with other platforms and APIs. Proven delivery experience for

speech-enabled

and

menu-driven

self-service applications. Genesys Cloud CX Certification

in one or more solution areas:

Inbound ,

Outbound ,

Multichannel ,

Desktop ,

Integration ,

Recording , or

Reporting . Technical Expertise (Must-Have) Genesys Architect Flows ,

Data Actions ,

OAuth , and

Integration Objects Genesys Integration

with ancillary products and enterprise systems Genesys Cloud Reporting

and performance analytics Genesys Cloud APIs

and external service integrations Seniority level

Mid-Senior level Employment type

Contract Job function

Information Technology

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