Softworld, a Kelly Company
Permanent Technical Project Manager~ Hybrid 2 Days
Location: Stoughton, MA
Committed to connecting people to work that enriches their lives. SUMMARY
The Technical Project Manager supports and coordinates technical projects representing the business with Tempus IT, HHA and other vendor partners. This role ensures projects move forward by aligning priorities, clarifying requirements, facilitating communication, and supporting technical execution. The Technical Project Manager acts as both a connector and a facilitator by collaborating with stakeholders to solve problems, tracking progress across initiatives, and stepping in on technical details when needed to keep projects on track.
ESSENTIAL DUTIES: Project Coordination & Facilitation
Coordinate the lifecycle of assigned technical projects, including planning, prioritization, progress tracking, risk identification, and issue resolution.
Facilitate alignment across multiple projects, ensuring that priorities, resources, and timelines remain realistic.
Manage the JIRA ticketing process (or equivalent), ensuring requests are clearly documented, prioritized, and resolved on time.
Prepare and share regular project updates and dashboards, including key metrics and progress summaries.
Capture lessons learned and best practices to continuously improve how projects are managed.
Vendor, EOHHS & Stakeholder Collaboration
Act as the key interface between Tempus, HHA, and vendor partners for technical projects, facilitating clear communication and shared understanding of requirements with EOHHS and applicable stakeholders.
Review and track vendor performance and responsiveness, including assisting with project-related invoicing and approvals.
Monitor vendor responsiveness and escalation issues when needed.
Hold regular meetings with MassHealth to review implementation progress and provide oversight of ongoing changes.
Provide weekly report to MassHealth on status of defects and enhancements/development.
Collaborate with FI Operations, and other teams to ensure projects consider cross-functional impacts.
Provide strategic insight and coaching on how vendor and technical approaches may need to evolve.
Technical Acumen, Support & Quality Assurance
Develop understanding of all applications from both a technical and business point of view; gain ability to assess impact of change on the suite of applications.
Partner with internal IT and business stakeholders to define requirements, document processes, and translate business needs into actionable technical specifications.
Support technical activities such as coordinating and validating test plans, overseeing testing procedures, participating in regression testing, and confirming release readiness.
Facilitate production releases by coordinating schedules, stakeholder approvals, and communicating outcomes.
Identify and recommend process improvements that enhance quality, reduce errors, and increase efficiency.
Change Management & Communication
Assess the impact of system and process changes on the broader technical environment and inventory, ensuring dependencies and risks are identified and addressed.
Coordinate with project teams and stakeholders to draft updates, FAQs, and documentation that support adoption of new systems and processes.
Provide subject matter expertise and technical guidance, while assisting with training and onboarding efforts.
Ensure compliance with applicable regulatory and security requirements (e.g., HIPAA, MassHealth standards).
REQUIRED SKILLS
Bachelor’s degree in Information Systems, Business, or a related field.
At least 7 years’ experience in technology.
At least 3 years’ experience in project management and/or technology management experience
Experience overseeing and coordinating testing procedures and quality assurance activities.
Proficiency with JIRA (or similar ticketing systems), Microsoft Office Suite, and reporting tools.
Strong organizational skills and ability to manage multiple projects simultaneously.
Excellent problem-solving, analytical, and logical thinking abilities.
Skilled communicator with the ability to bridge technical and business perspectives.
Familiarity with IT systems, integrations, and vendor management practices.
Demonstrated ability to collaborate with cross-functional teams and external partners.
Professional, approachable, and adaptable demeanor.
Ability to work independently while contributing effectively as a team member.
Seniority level Mid-Senior level
Employment type Full-time
Job function Project Management and Information Technology
Industries Hospitals and Health Care and Retail Health and Personal Care Products
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Location: Stoughton, MA
Committed to connecting people to work that enriches their lives. SUMMARY
The Technical Project Manager supports and coordinates technical projects representing the business with Tempus IT, HHA and other vendor partners. This role ensures projects move forward by aligning priorities, clarifying requirements, facilitating communication, and supporting technical execution. The Technical Project Manager acts as both a connector and a facilitator by collaborating with stakeholders to solve problems, tracking progress across initiatives, and stepping in on technical details when needed to keep projects on track.
ESSENTIAL DUTIES: Project Coordination & Facilitation
Coordinate the lifecycle of assigned technical projects, including planning, prioritization, progress tracking, risk identification, and issue resolution.
Facilitate alignment across multiple projects, ensuring that priorities, resources, and timelines remain realistic.
Manage the JIRA ticketing process (or equivalent), ensuring requests are clearly documented, prioritized, and resolved on time.
Prepare and share regular project updates and dashboards, including key metrics and progress summaries.
Capture lessons learned and best practices to continuously improve how projects are managed.
Vendor, EOHHS & Stakeholder Collaboration
Act as the key interface between Tempus, HHA, and vendor partners for technical projects, facilitating clear communication and shared understanding of requirements with EOHHS and applicable stakeholders.
Review and track vendor performance and responsiveness, including assisting with project-related invoicing and approvals.
Monitor vendor responsiveness and escalation issues when needed.
Hold regular meetings with MassHealth to review implementation progress and provide oversight of ongoing changes.
Provide weekly report to MassHealth on status of defects and enhancements/development.
Collaborate with FI Operations, and other teams to ensure projects consider cross-functional impacts.
Provide strategic insight and coaching on how vendor and technical approaches may need to evolve.
Technical Acumen, Support & Quality Assurance
Develop understanding of all applications from both a technical and business point of view; gain ability to assess impact of change on the suite of applications.
Partner with internal IT and business stakeholders to define requirements, document processes, and translate business needs into actionable technical specifications.
Support technical activities such as coordinating and validating test plans, overseeing testing procedures, participating in regression testing, and confirming release readiness.
Facilitate production releases by coordinating schedules, stakeholder approvals, and communicating outcomes.
Identify and recommend process improvements that enhance quality, reduce errors, and increase efficiency.
Change Management & Communication
Assess the impact of system and process changes on the broader technical environment and inventory, ensuring dependencies and risks are identified and addressed.
Coordinate with project teams and stakeholders to draft updates, FAQs, and documentation that support adoption of new systems and processes.
Provide subject matter expertise and technical guidance, while assisting with training and onboarding efforts.
Ensure compliance with applicable regulatory and security requirements (e.g., HIPAA, MassHealth standards).
REQUIRED SKILLS
Bachelor’s degree in Information Systems, Business, or a related field.
At least 7 years’ experience in technology.
At least 3 years’ experience in project management and/or technology management experience
Experience overseeing and coordinating testing procedures and quality assurance activities.
Proficiency with JIRA (or similar ticketing systems), Microsoft Office Suite, and reporting tools.
Strong organizational skills and ability to manage multiple projects simultaneously.
Excellent problem-solving, analytical, and logical thinking abilities.
Skilled communicator with the ability to bridge technical and business perspectives.
Familiarity with IT systems, integrations, and vendor management practices.
Demonstrated ability to collaborate with cross-functional teams and external partners.
Professional, approachable, and adaptable demeanor.
Ability to work independently while contributing effectively as a team member.
Seniority level Mid-Senior level
Employment type Full-time
Job function Project Management and Information Technology
Industries Hospitals and Health Care and Retail Health and Personal Care Products
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