Cooper's Hawk Winery and Restaurants
Manager, Team Member Experience
Cooper's Hawk Winery and Restaurants, Schererville, Indiana, United States, 46375
As a Manager of Team Member Experience at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. You’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.
Manager of Team Member Experience compensation range is
$57,000-$65,000
per year plus 10% bonus potential.
What You Will Get
50% Dining and Carryout Discount; 40% Retail Wine Discount; 20% Discount on Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
401(k) with Company Match
Health & Flexible Savings Accounts – Health and Dependent Care
Long‑Term Disability; Voluntary Short‑Term Disability
Basic Life and AD&D Insurance (with option to purchase additional coverage)
Paid Parental Leave
Paid Time Off
Access to Team Member Relief Program
Wellness and Mental Health Support
“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
Team Member Rewards, Milestone Recognition and Referral Bonuses
Career Development Opportunities
How You Will Succeed Show Up Ready
Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
Ensure onboarding and offboarding processes are timely, organized, and positive
Participate in orientations and ensure training materials and uniforms are available
Own What You See
Collaborate with trainers and managers to ensure training programs are executed and standards are met
Conduct 30/60/90‑day check‑ins with new hires and communicate progress to department managers
Track and analyze time‑in‑position data and identify training and development opportunities
Ensure compliance with HR systems, certifications, and break policies
Stay in Sync
Attend Community and manager meetings to stay aligned with team needs
Observe new Team Members on shift and provide feedback to support success
Partner with department managers and HR to coordinate leaves of absence and return‑to‑work transitions
Share engagement and retention insights with the GM and Area Director
Partner with managers to identify internal talent for hourly leadership roles
Follow policies, systems, and standards and ensure others are doing the same
Make It Personal
Conduct Stay Interviews and gather feedback to improve the Team Member experience
Provide guidance on Paylocity functions and benefits utilization
Ensure Team Members feel heard, supported, engaged and celebrated
Add a Touch
Promote a culture of fun and recognition through celebrations, events, and milestones
Coordinate charity events and community involvement opportunities
Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
Celebrate Team Member achievements and life events
Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality
What You Will Bring
Must represent Cooper's Hawk Values
Must be at least 21 years of age
Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
Must have a passion for hospitality
Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
Is able to communicate clearly and effectively with strong interpersonal and leadership skills
Has the ability to multi‑task and work effectively in a fast‑paced environment
Maintains basic knowledge of first aid and handling emergencies
Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Has the ability to perform essential functions to company standards with reasonable accommodation
Must be able to read, write and understand English
Must be able to lift and carry up to 50 lbs.
Must be able to stand for at least 10 hours per shift
Must have the ability to work 50‑60 hours per week
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper’s Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!
#J-18808-Ljbffr
Manager of Team Member Experience compensation range is
$57,000-$65,000
per year plus 10% bonus potential.
What You Will Get
50% Dining and Carryout Discount; 40% Retail Wine Discount; 20% Discount on Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
401(k) with Company Match
Health & Flexible Savings Accounts – Health and Dependent Care
Long‑Term Disability; Voluntary Short‑Term Disability
Basic Life and AD&D Insurance (with option to purchase additional coverage)
Paid Parental Leave
Paid Time Off
Access to Team Member Relief Program
Wellness and Mental Health Support
“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
Team Member Rewards, Milestone Recognition and Referral Bonuses
Career Development Opportunities
How You Will Succeed Show Up Ready
Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
Ensure onboarding and offboarding processes are timely, organized, and positive
Participate in orientations and ensure training materials and uniforms are available
Own What You See
Collaborate with trainers and managers to ensure training programs are executed and standards are met
Conduct 30/60/90‑day check‑ins with new hires and communicate progress to department managers
Track and analyze time‑in‑position data and identify training and development opportunities
Ensure compliance with HR systems, certifications, and break policies
Stay in Sync
Attend Community and manager meetings to stay aligned with team needs
Observe new Team Members on shift and provide feedback to support success
Partner with department managers and HR to coordinate leaves of absence and return‑to‑work transitions
Share engagement and retention insights with the GM and Area Director
Partner with managers to identify internal talent for hourly leadership roles
Follow policies, systems, and standards and ensure others are doing the same
Make It Personal
Conduct Stay Interviews and gather feedback to improve the Team Member experience
Provide guidance on Paylocity functions and benefits utilization
Ensure Team Members feel heard, supported, engaged and celebrated
Add a Touch
Promote a culture of fun and recognition through celebrations, events, and milestones
Coordinate charity events and community involvement opportunities
Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
Celebrate Team Member achievements and life events
Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality
What You Will Bring
Must represent Cooper's Hawk Values
Must be at least 21 years of age
Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
Must have a passion for hospitality
Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
Is able to communicate clearly and effectively with strong interpersonal and leadership skills
Has the ability to multi‑task and work effectively in a fast‑paced environment
Maintains basic knowledge of first aid and handling emergencies
Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Has the ability to perform essential functions to company standards with reasonable accommodation
Must be able to read, write and understand English
Must be able to lift and carry up to 50 lbs.
Must be able to stand for at least 10 hours per shift
Must have the ability to work 50‑60 hours per week
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper’s Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!
#J-18808-Ljbffr