Midland Credit Management, an Encore Capital Group Company
Business Solutions Manager
Midland Credit Management, an Encore Capital Group Company, San Diego, California, United States, 92189
Applicants must have current authorization to work in the United States on a full-time basis.
The Business Solutions Manager is a manager role that drives the strategic, operational and deliverable direction of the organization’s systems, processes, and procedures to ensure they are aligned with the organization’s overall goals and objectives. The Business Solutions Manager works with and leads technical teams in the delivery, production support, and enhancement of product features. The Business Solutions Manager will lead analysis, design, document, and modify requirements and designs to support the organization’s goals and objectives. Additionally, this position works with stakeholders to ensure that business objectives are met and to ensure that the proposed solutions are aligned with the organization’s strategy.
Responsibilities
Partners and/or leads with business and the technical teams to develop high quality deliverables across all phases of delivery, from identifying and defining requirements and desired outcomes, documenting process flows and use cases, participating in and/or leading design and solutioning, running lead on user acceptance testing, and executing post‑production confirmation.
Plans future releases, assess and allocate technical resources to meet established timelines, escalates and clears blockers to maintain delivery velocity, and communicates new updated and delivery dates.
Supports the maintenance and completeness of the Engage product backlog, including prioritization, refinement and elaboration of stories, features and epics, and communicating and liaising with business stakeholders.
Analyzes operational data, troubleshoots production issues, and identifies the need for new processes and procedures to minimize organization system risk.
Builds and maintains technical subject matter expertise with respect to all systems under control, including developing and updating system documentation and process flow diagrams.
Minimum Requirements
Education: Bachelor’s degree in Information Technology, Business Administration, or related field.
Experience: 7+ years as a Business Architect, Business System Analyst or in a similar IT/technical role; 3+ years as team lead or people manager.
Knowledge, Skills, Abilities, And Other Attributes
Experience leading a technical delivery team in a live, operational environment.
Expert knowledge of system architecture and design best practices.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional communication, presentation, facilitation, and interpersonal skills.
Intermediate to advanced proficiency in the MS Office Suite and Visio.
Intermediate to advanced proficiency with databases and database queries (SQL).
Intermediate to advanced proficiency with Pega Cloud Systems.
Preferred Qualifications
Education: Bachelor’s degree in Information Technology, Business Administration, or related field.
Certification: Pega BA Certification.
Starting Compensation Annual Salary: $112,600.00 – $146,299.00 (Amount based on office location, relevant experience, skills, and competencies)
Why Work for Us
Pay and Bonuses: Competitive salary with monthly incentives or annual bonus.
Career Progression: Paid training and development programs, including MCM Academy, and a promote‑from‑within philosophy.
Reward and Recognition: Informal accolades, company‑wide awards, all‑inclusive vacations.
Tuition Assistance: Pursue degree or coursework related to your current role or desired role.
Healthcare Insurance: Comprehensive health plans, fitness membership reimbursements, weight‑watchers, wellness rewards program.
Volunteering Opportunities: Up to eight hours of paid time off per year to volunteer, plus volunteer grants and matching donations up to US$2,500 annually.
Retirement Savings: Strong financial foundation to reach your goals for the future.
New Family Support: Company paid leave, new parent flex time, child‑back‑up care options.
Team‑building: Experiences that inspire bonds with colleagues, company‑sponsored events.
Work‑Life Balance: Paid and floating holidays, generous paid‑time‑off.
Job Details
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Consulting, Information Technology, and Sales
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.
About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses—such as Midland Credit Management and Cabot Credit Management—we help consumers restore their financial health as we further our mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best‑in‑class employee experience has earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
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The Business Solutions Manager is a manager role that drives the strategic, operational and deliverable direction of the organization’s systems, processes, and procedures to ensure they are aligned with the organization’s overall goals and objectives. The Business Solutions Manager works with and leads technical teams in the delivery, production support, and enhancement of product features. The Business Solutions Manager will lead analysis, design, document, and modify requirements and designs to support the organization’s goals and objectives. Additionally, this position works with stakeholders to ensure that business objectives are met and to ensure that the proposed solutions are aligned with the organization’s strategy.
Responsibilities
Partners and/or leads with business and the technical teams to develop high quality deliverables across all phases of delivery, from identifying and defining requirements and desired outcomes, documenting process flows and use cases, participating in and/or leading design and solutioning, running lead on user acceptance testing, and executing post‑production confirmation.
Plans future releases, assess and allocate technical resources to meet established timelines, escalates and clears blockers to maintain delivery velocity, and communicates new updated and delivery dates.
Supports the maintenance and completeness of the Engage product backlog, including prioritization, refinement and elaboration of stories, features and epics, and communicating and liaising with business stakeholders.
Analyzes operational data, troubleshoots production issues, and identifies the need for new processes and procedures to minimize organization system risk.
Builds and maintains technical subject matter expertise with respect to all systems under control, including developing and updating system documentation and process flow diagrams.
Minimum Requirements
Education: Bachelor’s degree in Information Technology, Business Administration, or related field.
Experience: 7+ years as a Business Architect, Business System Analyst or in a similar IT/technical role; 3+ years as team lead or people manager.
Knowledge, Skills, Abilities, And Other Attributes
Experience leading a technical delivery team in a live, operational environment.
Expert knowledge of system architecture and design best practices.
Strong analytical, problem‑solving, and decision‑making skills.
Exceptional communication, presentation, facilitation, and interpersonal skills.
Intermediate to advanced proficiency in the MS Office Suite and Visio.
Intermediate to advanced proficiency with databases and database queries (SQL).
Intermediate to advanced proficiency with Pega Cloud Systems.
Preferred Qualifications
Education: Bachelor’s degree in Information Technology, Business Administration, or related field.
Certification: Pega BA Certification.
Starting Compensation Annual Salary: $112,600.00 – $146,299.00 (Amount based on office location, relevant experience, skills, and competencies)
Why Work for Us
Pay and Bonuses: Competitive salary with monthly incentives or annual bonus.
Career Progression: Paid training and development programs, including MCM Academy, and a promote‑from‑within philosophy.
Reward and Recognition: Informal accolades, company‑wide awards, all‑inclusive vacations.
Tuition Assistance: Pursue degree or coursework related to your current role or desired role.
Healthcare Insurance: Comprehensive health plans, fitness membership reimbursements, weight‑watchers, wellness rewards program.
Volunteering Opportunities: Up to eight hours of paid time off per year to volunteer, plus volunteer grants and matching donations up to US$2,500 annually.
Retirement Savings: Strong financial foundation to reach your goals for the future.
New Family Support: Company paid leave, new parent flex time, child‑back‑up care options.
Team‑building: Experiences that inspire bonds with colleagues, company‑sponsored events.
Work‑Life Balance: Paid and floating holidays, generous paid‑time‑off.
Job Details
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Consulting, Information Technology, and Sales
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.
About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses—such as Midland Credit Management and Cabot Credit Management—we help consumers restore their financial health as we further our mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best‑in‑class employee experience has earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
#J-18808-Ljbffr