CAMBA
Assistant Program Manager, Justice Involved Supported Housing Initiative (JISH)
CAMBA, New York, New York, us, 10261
Assistant Program Manager, Justice Involved Supported Housing Initiative (JISH)
Location: 19 Winthrop Street, Brooklyn NY 11225 Reports To: Program Manager Program Supervisor Responsibilities Perform quality assurance field and home visits to ensure client satisfaction; accompany Case Managers and Housing Specialists on monthly home visits to examine interaction and quality of services. Supervise staff, collaborate with the Program Manager to complete performance appraisals, coaching, counseling, and mentoring. Troubleshoot customer/client issues & concerns, and make decisions in accordance with program policies, procedures, and protocols. Read progress notes in the absence of the Program Manager and ensure staff are following the progress note template. Work with direct reports to review and improve customer feedback, recommend training, and other appropriate recommendations. Lead appropriately any pushback or resistance to change from customers. Monitor customers' progress towards their goals weekly and ensure Case Managers are developing realistic Service Plan goals (e.g., medical, mental health, education). Review all documentation related to customers' progress for accuracy, completeness, and clarity. Participate in administrative and staff meetings as requested. Ensure staff are updating TMS Maven monthly and that all data reflects Service Plan progress. Prepare marketing materials for the program. Maintain caseload as necessary. Plan, coordinate, and facilitate social/peer support events, including group facilitation for clients and quarterly community advisory board meetings. Other duties as assigned. Minimum Education/Experience Required Bachelor's degree in social work or human services and at least 2 years of experience in housing related programs. Certified Substance Abuse Counselor (CASAC) preferred. Other Requirements Two years of applicable experience and/or equivalent experience. One year of experience supervising others. Knowledge about, understanding of, and ability to work closely with people who are homeless, those with a history of drug use and/or mentally ill. CASAC (preferred) Compensation : $70,000 annually Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off, paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and LGBTQ+ individuals are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
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Location: 19 Winthrop Street, Brooklyn NY 11225 Reports To: Program Manager Program Supervisor Responsibilities Perform quality assurance field and home visits to ensure client satisfaction; accompany Case Managers and Housing Specialists on monthly home visits to examine interaction and quality of services. Supervise staff, collaborate with the Program Manager to complete performance appraisals, coaching, counseling, and mentoring. Troubleshoot customer/client issues & concerns, and make decisions in accordance with program policies, procedures, and protocols. Read progress notes in the absence of the Program Manager and ensure staff are following the progress note template. Work with direct reports to review and improve customer feedback, recommend training, and other appropriate recommendations. Lead appropriately any pushback or resistance to change from customers. Monitor customers' progress towards their goals weekly and ensure Case Managers are developing realistic Service Plan goals (e.g., medical, mental health, education). Review all documentation related to customers' progress for accuracy, completeness, and clarity. Participate in administrative and staff meetings as requested. Ensure staff are updating TMS Maven monthly and that all data reflects Service Plan progress. Prepare marketing materials for the program. Maintain caseload as necessary. Plan, coordinate, and facilitate social/peer support events, including group facilitation for clients and quarterly community advisory board meetings. Other duties as assigned. Minimum Education/Experience Required Bachelor's degree in social work or human services and at least 2 years of experience in housing related programs. Certified Substance Abuse Counselor (CASAC) preferred. Other Requirements Two years of applicable experience and/or equivalent experience. One year of experience supervising others. Knowledge about, understanding of, and ability to work closely with people who are homeless, those with a history of drug use and/or mentally ill. CASAC (preferred) Compensation : $70,000 annually Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off, paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and LGBTQ+ individuals are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
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