JL Marketing
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Director of Client Success
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JL Marketing Join to apply for the
Director of Client Success
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JL Marketing Get AI-powered advice on this job and more exclusive features. Direct message the job poster from JL Marketing Be obsessed with your own potential | Chief of Staff at JL Marketing
JL Marketing | Director of Client Success About Us JL Marketing is a dynamic digital marketing agency specializing in lead generation through Meta & Google. Our success is built on delivering exceptional results for our clients while maintaining a culture of innovation, authenticity, and strong partnerships. As we continue to grow, we're seeking a strategic and people-focused Director of Customer Success who thrives in a fast-paced environment to join our team. Position Overview We're looking for an exceptional Director of Client Success to lead our production team and drive client satisfaction and retention. This key leadership role will oversee our account managers and our onboarding team while being responsible for maintaining and growing our client relationships. The ideal candidate will combine strong operational leadership with a strategic mindset to ensure both team and client success. Key Responsibilities Grow, lead and develop the production team, including account managers and our onboarding team, cultivating a high-performance culture
aligned with our core values . Own client retention metrics and develop strategies to maintain and improve client satisfaction. Implement and optimize standardized processes for client management and team operations. Collaborate with the leadership team to identify growth opportunities and improve service delivery. Establish and monitor key performance indicators (KPIs) for team performance and client success. Support the development and improvement of SOPs relevant to your team. Provide regular reporting and insights to the leadership on team performance, client health, and growth opportunities. Mentor and develop team members, ensuring they have the resources and training needed for success. Act as an escalation point for complex client situations and strategic account management. Lead the campaigns of a few of our largest accounts, providing strategic direction, performance analysis, and optimization recommendations to ensure superior results. Establish benchmarks and best practices for campaign performance management, guiding the team in setting, analyzing, and achieving performance goals across all major marketing channels. Participate and provide valuable insights as a member of the leadership team. Required Qualifications 5+ years of experience in customer success or account management 3+ years in a leadership role managing 4+ team members High proficiency of lead generation strategies and optimizations on META and PPC Proven track record of managing and growing client relationships in the digital marketing space Experience leading and developing remote teams Excellent communication and presentation skills Data-driven approach to decision making and problem solving Bachelor's degree in Business, Marketing, or related field Preferred Qualifications Digital marketing agency background highly preferred Strong analytical skills Passion or previous experience with health and wellness verticals Experience with HubSpot CRM systems and project management tools History of implementing and optimizing customer success processes What We Offer Total compensation package features
On-Target Earnings (OTE) ranging from $145,000 to $165,000 , comprising a generous base salary and quarterly performance bonuses. Comprehensive benefits package including medical, dental, and vision coverage Generous 120 hours annual PTO that grows with tenure Remote work flexibility with 2-4 times a month meeting in person for collaboration with C-suite team Collaborative and growth-oriented company culture Opportunity to shape company direction as a key leadership team member Our Core Values G - Genuine Relationships: Building authentic, long-lasting partnerships with clients and collaborators. R - Results-Driven: Delivering measurable outcomes that exceed expectations. O - Original Thinking: Innovating beyond trends and pushing creative boundaries. W- We Before Me: Focusing on collective success for both team and clients. T - Transparency: Maintaining honesty and accountability in all aspects of work. H - Hunger for Growth: Display high standards for your work and deliver excellence with energy and integrity. Ready to Apply? If you’re passionate about digital marketing, love building strong relationships and eager to make an impact, we’d love to hear from you! Join us at JL Marketing and be a part of a team that’s committed to driving success for our clients and fostering your professional growth. Please go to
jlmarketing.com/careers
to apply! Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Marketing and Advertising Industries Advertising Services Referrals increase your chances of interviewing at JL Marketing by 2x Inferred from the description for this job
Medical insurance Vision insurance Paid paternity leave Paid maternity leave Get notified when a new job is posted. Sign in to set job alerts for “Director of Customer Success” roles.
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Director of Client Success
role at
JL Marketing Join to apply for the
Director of Client Success
role at
JL Marketing Get AI-powered advice on this job and more exclusive features. Direct message the job poster from JL Marketing Be obsessed with your own potential | Chief of Staff at JL Marketing
JL Marketing | Director of Client Success About Us JL Marketing is a dynamic digital marketing agency specializing in lead generation through Meta & Google. Our success is built on delivering exceptional results for our clients while maintaining a culture of innovation, authenticity, and strong partnerships. As we continue to grow, we're seeking a strategic and people-focused Director of Customer Success who thrives in a fast-paced environment to join our team. Position Overview We're looking for an exceptional Director of Client Success to lead our production team and drive client satisfaction and retention. This key leadership role will oversee our account managers and our onboarding team while being responsible for maintaining and growing our client relationships. The ideal candidate will combine strong operational leadership with a strategic mindset to ensure both team and client success. Key Responsibilities Grow, lead and develop the production team, including account managers and our onboarding team, cultivating a high-performance culture
aligned with our core values . Own client retention metrics and develop strategies to maintain and improve client satisfaction. Implement and optimize standardized processes for client management and team operations. Collaborate with the leadership team to identify growth opportunities and improve service delivery. Establish and monitor key performance indicators (KPIs) for team performance and client success. Support the development and improvement of SOPs relevant to your team. Provide regular reporting and insights to the leadership on team performance, client health, and growth opportunities. Mentor and develop team members, ensuring they have the resources and training needed for success. Act as an escalation point for complex client situations and strategic account management. Lead the campaigns of a few of our largest accounts, providing strategic direction, performance analysis, and optimization recommendations to ensure superior results. Establish benchmarks and best practices for campaign performance management, guiding the team in setting, analyzing, and achieving performance goals across all major marketing channels. Participate and provide valuable insights as a member of the leadership team. Required Qualifications 5+ years of experience in customer success or account management 3+ years in a leadership role managing 4+ team members High proficiency of lead generation strategies and optimizations on META and PPC Proven track record of managing and growing client relationships in the digital marketing space Experience leading and developing remote teams Excellent communication and presentation skills Data-driven approach to decision making and problem solving Bachelor's degree in Business, Marketing, or related field Preferred Qualifications Digital marketing agency background highly preferred Strong analytical skills Passion or previous experience with health and wellness verticals Experience with HubSpot CRM systems and project management tools History of implementing and optimizing customer success processes What We Offer Total compensation package features
On-Target Earnings (OTE) ranging from $145,000 to $165,000 , comprising a generous base salary and quarterly performance bonuses. Comprehensive benefits package including medical, dental, and vision coverage Generous 120 hours annual PTO that grows with tenure Remote work flexibility with 2-4 times a month meeting in person for collaboration with C-suite team Collaborative and growth-oriented company culture Opportunity to shape company direction as a key leadership team member Our Core Values G - Genuine Relationships: Building authentic, long-lasting partnerships with clients and collaborators. R - Results-Driven: Delivering measurable outcomes that exceed expectations. O - Original Thinking: Innovating beyond trends and pushing creative boundaries. W- We Before Me: Focusing on collective success for both team and clients. T - Transparency: Maintaining honesty and accountability in all aspects of work. H - Hunger for Growth: Display high standards for your work and deliver excellence with energy and integrity. Ready to Apply? If you’re passionate about digital marketing, love building strong relationships and eager to make an impact, we’d love to hear from you! Join us at JL Marketing and be a part of a team that’s committed to driving success for our clients and fostering your professional growth. Please go to
jlmarketing.com/careers
to apply! Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Marketing and Advertising Industries Advertising Services Referrals increase your chances of interviewing at JL Marketing by 2x Inferred from the description for this job
Medical insurance Vision insurance Paid paternity leave Paid maternity leave Get notified when a new job is posted. Sign in to set job alerts for “Director of Customer Success” roles.
Vista, CA $125,000.00-$140,000.00 1 month ago San Diego, CA $181,000.00-$210,000.00 14 hours ago Director – Strategic Sourcing Marketing and Corporate Services
Executive Director, Ecommerce & Growth Marketing
Senior Director, Product Marketing - IE-IoT
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Carlsbad, CA $160,100.00-$213,400.00 1 week ago Director of Advertising (Amazon Marketplace)
United States $175,000.00-$200,000.00 1 week ago Director of Advertising – Chula Vista, California – up to $180,000!
Senior Director, Product Marketing - 5G & 6G Technologies
Director, Thought Leader Engagement, Breast Oncology - West
Associate Brand Director - HCP Marketing
Oceanside, CA $158,670.00-$253,585.00 4 days ago Sales and Marketing Director (Community Ambassador)
Director of Marketing and Communications
Carlsbad, CA $80,000.00-$85,000.00 1 day ago Director, Alliance Marketing (Google Alliance)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr