General Dynamics Information Technology
Windows Desktop Engineer - TS/SCI w/Poly
General Dynamics Information Technology, Annapolis, Maryland, United States, 21403
WINDOWS DESKTOP ENGINEER
Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT HOW A WINDOWS DESKTOP ENGINEER WILL MAKE AN IMPACT Advanced Technical Support
Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
Diagnose and resolve complex hardware and software problems.
Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization
Ensure the stability, security, and performance of Windows desktop systems.
Apply patches, updates, and configuration changes to maintain compliance and security standards.
Incident and Problem Management
Manage and resolve high-priority incidents and problems within SLAs.
Document resolutions and create knowledge base articles to improve future support processes.
Conduct post-incident reviews to identify improvements.
Collaboration and Project Support
Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
Assist in the design and implementation of new technologies and solutions.
User Support and Training
Provide guidance and training to Tier 1 and Tier 2 support staff.
Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting
Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
Generate reports on system performance, incident resolution, and other metrics as required.
WHAT YOU’LL NEED TO SUCCEED
Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience
Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies
Security clearance level: TS/SCI w/Poly
US citizenship required
Strong understanding of hardware components, peripheral devices, and drivers.
Experience with system imaging, deployment, and management tools.
SCCM
MDT
Advanced troubleshooting skills and ability to diagnose complex issues.
Excellent communication and interpersonal skills.
Strong documentation and organizational skills.
Experience with scripting and automation (e.g., PowerShell).
Knowledge of ITIL framework and best practices.
Experience with endpoint security solutions.
Familiarity with cloud services and integration (e.g., Microsoft Azure).
Required Skills and Abilities Proficiency with Active Directory, Group Policy, and network configurations
This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. Location On Site
Certification Required Comp TIA Security+ - CompTIA
GDIT IS YOUR PLACE
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#GREENWAY
#MD_2025Alumni
#J-18808-Ljbffr
MEANINGFUL WORK AND PERSONAL IMPACT HOW A WINDOWS DESKTOP ENGINEER WILL MAKE AN IMPACT Advanced Technical Support
Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
Diagnose and resolve complex hardware and software problems.
Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization
Ensure the stability, security, and performance of Windows desktop systems.
Apply patches, updates, and configuration changes to maintain compliance and security standards.
Incident and Problem Management
Manage and resolve high-priority incidents and problems within SLAs.
Document resolutions and create knowledge base articles to improve future support processes.
Conduct post-incident reviews to identify improvements.
Collaboration and Project Support
Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
Assist in the design and implementation of new technologies and solutions.
User Support and Training
Provide guidance and training to Tier 1 and Tier 2 support staff.
Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting
Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
Generate reports on system performance, incident resolution, and other metrics as required.
WHAT YOU’LL NEED TO SUCCEED
Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience
Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies
Security clearance level: TS/SCI w/Poly
US citizenship required
Strong understanding of hardware components, peripheral devices, and drivers.
Experience with system imaging, deployment, and management tools.
SCCM
MDT
Advanced troubleshooting skills and ability to diagnose complex issues.
Excellent communication and interpersonal skills.
Strong documentation and organizational skills.
Experience with scripting and automation (e.g., PowerShell).
Knowledge of ITIL framework and best practices.
Experience with endpoint security solutions.
Familiarity with cloud services and integration (e.g., Microsoft Azure).
Required Skills and Abilities Proficiency with Active Directory, Group Policy, and network configurations
This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. Location On Site
Certification Required Comp TIA Security+ - CompTIA
GDIT IS YOUR PLACE
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#GREENWAY
#MD_2025Alumni
#J-18808-Ljbffr