Sysco Northeast Rdc
JOB SUMMARY
Provide telephonic and web training customer support for the NetIMPAC menu and resident management systems. Trouble shoot customer issues and system errors. Manages customer tracking and billing. Assists recipe, menu and ingredient database input and maintenance.
RESPONSIBILITIES
Provide Support and customer account maintenance for the NetIMPAC system users via telephone and web conferencing and account portal. Includes user provisioning.
Monthly Account retention process and facility list clean-up/updates
Provide weekly web-based training on healthcare menu and resident management systems
Daily account review/setup for Vendor Item Interface and New Account item linking and order guide maintenance for individual and chain accounts. Finalizing agreement, submitting order, account activation.
Monthly customer billing process
Assists with regional and customer menu creations through order guide maintenance and shopping lists process with OpSites
Performs additions and maintenance to IMPAC recipe and nutritional databases
Develop online video training material and how to guides for healthcare menu systems
QUALIFICATIONS Education Required
Bachelor’s Degree in Nutrition or Dietetics or Hospitality Management
Education Preferred
Registered Dietitian or CDM – Certified Dietary Manager
Experience Required
3 years in Skilled, Sr Living community. No experience required if RD or CDM credentialed. Foodservice experience strongly preferred.
Experience Preferred
Experience with Foodservice Management Systems or Virtual training
Licenses/Certifications Preferred
RD – Registered Dietitian or CDM – Certified Dietary Manager
Technical Skills and Abilities
Attention to detail and extensive knowledge of computer operations and database maintenance are critical.
Experience with CBORD systems and/or foodservice management software programs preferred.
Proficient in Microsoft Office programs including Outlook, Teams, and Excel and PowerPoint;
Strong problem-solving capabilities to trouble shoot customer questions and concerns
Ability to communicate effectively by phone and/or email
Ability to develop training tools for customer use
Knowledge of LTC foodservice operations and resident management systems
Physical Demands Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Work Environment Hybrid – Office based with remote
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RESPONSIBILITIES
Provide Support and customer account maintenance for the NetIMPAC system users via telephone and web conferencing and account portal. Includes user provisioning.
Monthly Account retention process and facility list clean-up/updates
Provide weekly web-based training on healthcare menu and resident management systems
Daily account review/setup for Vendor Item Interface and New Account item linking and order guide maintenance for individual and chain accounts. Finalizing agreement, submitting order, account activation.
Monthly customer billing process
Assists with regional and customer menu creations through order guide maintenance and shopping lists process with OpSites
Performs additions and maintenance to IMPAC recipe and nutritional databases
Develop online video training material and how to guides for healthcare menu systems
QUALIFICATIONS Education Required
Bachelor’s Degree in Nutrition or Dietetics or Hospitality Management
Education Preferred
Registered Dietitian or CDM – Certified Dietary Manager
Experience Required
3 years in Skilled, Sr Living community. No experience required if RD or CDM credentialed. Foodservice experience strongly preferred.
Experience Preferred
Experience with Foodservice Management Systems or Virtual training
Licenses/Certifications Preferred
RD – Registered Dietitian or CDM – Certified Dietary Manager
Technical Skills and Abilities
Attention to detail and extensive knowledge of computer operations and database maintenance are critical.
Experience with CBORD systems and/or foodservice management software programs preferred.
Proficient in Microsoft Office programs including Outlook, Teams, and Excel and PowerPoint;
Strong problem-solving capabilities to trouble shoot customer questions and concerns
Ability to communicate effectively by phone and/or email
Ability to develop training tools for customer use
Knowledge of LTC foodservice operations and resident management systems
Physical Demands Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Work Environment Hybrid – Office based with remote
#J-18808-Ljbffr