Balfour Beatty plc
Service Center Coordinator
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Balfour Beatty plc .
Be among the first 25 applicants.
Who We Are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when we care about our residents, partners, communities and each other.
Our Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
Company paid life insurance
401K plan with employer matching
Robust PTO to include, sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
About The Role The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring and validating work order transactions for accuracy and adherence to policy. Supports onsite teams by coordinating work order entries, approvals and escalations while maintaining data integrity in Yardi. Provides quality assurance, training and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams and operational assurance to drive efficiency and adherence to company standards.
You may be eligible for a $500 net sign-on bonus to be paid out in your first paycheck.
What You'll Be Doing
Review and correct work order discrepancies to ensure accuracy and completeness.
Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
Monitor that each technician is scheduled with a full day of work.
Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
Typical Physical Demands Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.
Benefits Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long-term and short-term disability, paid parental leave.
Who We're Looking For
High School Diploma or GED required.
Minimum of two (2) years of customer service and administrative experience.
Relevant industry and leadership experience preferred.
Ability to travel up to 15%.
Strong data entry and documentation skills with high attention to detail.
Proficiency with Outlook, Excel, and Word.
Existing Yardi knowledge is a bonus.
Ability to communicate effectively across multiple levels of the organization.
Strong problem-solving, project management, and organizational skills.
Work order Management system training.
Work Gatekeeper framework compliance training.
Possession of a valid, state-issued driver’s license and safe driving record.
Why Work for Us Grow. Succeed. Lead. Join the team delivering the best in residential real estate. When you join Balfour Beatty Communities you join a growing company at the forefront of the exciting, fast‑paced residential real estate industry. With an extensive portfolio of property locations throughout the United States as well as Regional Operating Centers and a large‑scale corporate team, you’ll find ample opportunity and a variety of career paths here.
Our mission is clear: we deliver the quality communities people are proud to call home. We create exceptional living experiences by managing our communities with a relentless commitment to customer service. We believe we can only be successful if we always put people first, do the right thing, and deliver on our promises.
About Us Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management, and renovation services in the multifamily, student and military housing sectors. An innovative leader in the industry for more than 20 years, our residential portfolio currently consists of more than 50,000 units and $6 billion in real estate assets under management. Since our inception we have developed or renovated more than 31,000 units with a total value approaching $4 billion.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Construction
#J-18808-Ljbffr
Balfour Beatty plc .
Be among the first 25 applicants.
Who We Are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when we care about our residents, partners, communities and each other.
Our Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
Company paid life insurance
401K plan with employer matching
Robust PTO to include, sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
About The Role The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring and validating work order transactions for accuracy and adherence to policy. Supports onsite teams by coordinating work order entries, approvals and escalations while maintaining data integrity in Yardi. Provides quality assurance, training and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams and operational assurance to drive efficiency and adherence to company standards.
You may be eligible for a $500 net sign-on bonus to be paid out in your first paycheck.
What You'll Be Doing
Review and correct work order discrepancies to ensure accuracy and completeness.
Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
Monitor that each technician is scheduled with a full day of work.
Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
Typical Physical Demands Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.
Benefits Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long-term and short-term disability, paid parental leave.
Who We're Looking For
High School Diploma or GED required.
Minimum of two (2) years of customer service and administrative experience.
Relevant industry and leadership experience preferred.
Ability to travel up to 15%.
Strong data entry and documentation skills with high attention to detail.
Proficiency with Outlook, Excel, and Word.
Existing Yardi knowledge is a bonus.
Ability to communicate effectively across multiple levels of the organization.
Strong problem-solving, project management, and organizational skills.
Work order Management system training.
Work Gatekeeper framework compliance training.
Possession of a valid, state-issued driver’s license and safe driving record.
Why Work for Us Grow. Succeed. Lead. Join the team delivering the best in residential real estate. When you join Balfour Beatty Communities you join a growing company at the forefront of the exciting, fast‑paced residential real estate industry. With an extensive portfolio of property locations throughout the United States as well as Regional Operating Centers and a large‑scale corporate team, you’ll find ample opportunity and a variety of career paths here.
Our mission is clear: we deliver the quality communities people are proud to call home. We create exceptional living experiences by managing our communities with a relentless commitment to customer service. We believe we can only be successful if we always put people first, do the right thing, and deliver on our promises.
About Us Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management, and renovation services in the multifamily, student and military housing sectors. An innovative leader in the industry for more than 20 years, our residential portfolio currently consists of more than 50,000 units and $6 billion in real estate assets under management. Since our inception we have developed or renovated more than 31,000 units with a total value approaching $4 billion.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Construction
#J-18808-Ljbffr