Balfour Beatty plc
Service Center Coordinator
Balfour Beatty plc, Colorado Springs, Colorado, United States, 80509
Service Center Coordinator
Company: Balfour Beatty plc
Pay Rate: $20.00 hr.
About The Role The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.
You may be eligible for a $500 net sign on bonus to be paid in your first paycheck.
What You'll Be Doing
Review and correct work order discrepancies to ensure accuracy and completeness.
Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
Monitor that each technician is scheduled with a full day of work.
Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
Contribute to best practices for work order processing.
Provide real‑time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
Adhere to all policies governing Military Housing work order management.
Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.
Typical Physical Demands Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25–50 lbs.
Benefits
Discretionary bonuses
Health & life insurance
401(k) plan with employer matching
Robust paid time off, including sick, floating holidays, vacation, and personal days
Short‑term and long‑term disability, paid parental leave
2 volunteer days per year
Who We're Looking For
High School Diploma or GED required.
Minimum of two (2) years of customer service and administrative experience.
Relevant industry and leadership experience preferred.
Ability to travel up to 15%.
Strong data entry and documentation skills with high attention to detail.
Proficiency with Outlook, Excel and Word.
Existing Yardi knowledge is a bonus.
Ability to communicate effectively across multiple levels of the organization.
Strong problem‑solving, project management, and organizational skills.
Work order Management system training.
Work Gatekeeper framework compliance training.
Valid, state‑issued driver’s license and safe driving record is required.
Why Work for Us Grow. Succeed. Lead. Join the team delivering the best in residential real estate. We are committed to a culture of learning and growth, offering a comprehensive benefits package and opportunities for professional development.
Who We Are Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management, and renovation services in the multifamily, student and military housing sectors. We create exceptional living experiences by managing our communities with a relentless commitment to customer service.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Construction
#J-18808-Ljbffr
Pay Rate: $20.00 hr.
About The Role The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.
You may be eligible for a $500 net sign on bonus to be paid in your first paycheck.
What You'll Be Doing
Review and correct work order discrepancies to ensure accuracy and completeness.
Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
Assist in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
Monitor that each technician is scheduled with a full day of work.
Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
Contribute to best practices for work order processing.
Provide real‑time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
Adhere to all policies governing Military Housing work order management.
Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.
Typical Physical Demands Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25–50 lbs.
Benefits
Discretionary bonuses
Health & life insurance
401(k) plan with employer matching
Robust paid time off, including sick, floating holidays, vacation, and personal days
Short‑term and long‑term disability, paid parental leave
2 volunteer days per year
Who We're Looking For
High School Diploma or GED required.
Minimum of two (2) years of customer service and administrative experience.
Relevant industry and leadership experience preferred.
Ability to travel up to 15%.
Strong data entry and documentation skills with high attention to detail.
Proficiency with Outlook, Excel and Word.
Existing Yardi knowledge is a bonus.
Ability to communicate effectively across multiple levels of the organization.
Strong problem‑solving, project management, and organizational skills.
Work order Management system training.
Work Gatekeeper framework compliance training.
Valid, state‑issued driver’s license and safe driving record is required.
Why Work for Us Grow. Succeed. Lead. Join the team delivering the best in residential real estate. We are committed to a culture of learning and growth, offering a comprehensive benefits package and opportunities for professional development.
Who We Are Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management, and renovation services in the multifamily, student and military housing sectors. We create exceptional living experiences by managing our communities with a relentless commitment to customer service.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Construction
#J-18808-Ljbffr