Florida One Insurance
Bilingual Customer Service Representative
Florida One Insurance, West Palm Beach, Florida, United States, 33412
Join Florida One Insurance as a Full‑Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, you’ll have the unique opportunity to engage directly with customers, solving their insurance‑related problems and ensuring a positive experience. Your bilingual abilities will enhance our customer service, allowing you to connect with a diverse client base. Experience a competitive salary range from $42,600 to $92,000 annually, reflecting your contributions and dedication to our mission.
This role not only emphasizes customer‑centricity but also fosters a culture of empathy and professionalism. Here, your hard work is noticed, and you can thrive alongside energetic colleagues. You will have benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Take the exciting step to elevate your career in the insurance industry by applying today!
Who we are With over a decade of industry experience, Florida One Insurance Agency is dedicated to providing personalized coverage tailored to our clients’ unique needs. We recognize that every driver is different. That’s why our team of experienced and knowledgeable agents is here to help you navigate the complexities of auto insurance. We work closely with you to ensure you have the right protection at the best possible price. At Florida One, we pride ourselves on delivering exceptional customer service. Whether you have questions or need support, we’re always just a call or click away.
Mission: We are committed to empowering our clients with the knowledge and tools to make confident, informed insurance decisions. By building lasting relationships based on trust and transparency, we’re with you every step of the way.
Role overview As a Bilingual Customer Service Representative, you’ll start each day by checking emails and voicemails before diving into assisting clients. You’ll address inquiries about policies, process changes and manage claims in both English and Spanish. Whether you’re fielding calls or welcoming walk‑in customers, your role is pivotal in ensuring every client feels informed, supported, and valued. Collaboration with our agents is essential, as you work together to provide exceptional customer service.
Responsibilities
Check emails and voicemails to stay up to date on client inquiries.
Assisting clients with inquiries about policies, processing changes and managing claims in English and Spanish.
Field calls and welcome walk‑in customers, ensuring a positive experience.
Collaborate with agents to provide exceptional customer service.
Demonstrate empathy, effective communication, and problem‑solving skills in fast‑paced environment.
Qualifications
Bilingual in English and Spanish, with strong communication in both.
Empathy and compassion, addressing clients in stressful situations.
Problem‑solving skills, thinking critically and creatively to resolve customer issues.
Strong interpersonal skills to build rapport and collaborate with team.
Customer‑centric mindset, ensuring clients feel informed and valued.
Flexibility and adaptability, thriving in fast‑paced environment.
Benefits Competitive salary range from $42,600 to $92,000 annually.
Medical, Dental, Vision, Life Insurance.
Paid Time Off.
How to apply If you think this job aligns with your requirements, simply submit an application. Good luck!
#J-18808-Ljbffr
This role not only emphasizes customer‑centricity but also fosters a culture of empathy and professionalism. Here, your hard work is noticed, and you can thrive alongside energetic colleagues. You will have benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Take the exciting step to elevate your career in the insurance industry by applying today!
Who we are With over a decade of industry experience, Florida One Insurance Agency is dedicated to providing personalized coverage tailored to our clients’ unique needs. We recognize that every driver is different. That’s why our team of experienced and knowledgeable agents is here to help you navigate the complexities of auto insurance. We work closely with you to ensure you have the right protection at the best possible price. At Florida One, we pride ourselves on delivering exceptional customer service. Whether you have questions or need support, we’re always just a call or click away.
Mission: We are committed to empowering our clients with the knowledge and tools to make confident, informed insurance decisions. By building lasting relationships based on trust and transparency, we’re with you every step of the way.
Role overview As a Bilingual Customer Service Representative, you’ll start each day by checking emails and voicemails before diving into assisting clients. You’ll address inquiries about policies, process changes and manage claims in both English and Spanish. Whether you’re fielding calls or welcoming walk‑in customers, your role is pivotal in ensuring every client feels informed, supported, and valued. Collaboration with our agents is essential, as you work together to provide exceptional customer service.
Responsibilities
Check emails and voicemails to stay up to date on client inquiries.
Assisting clients with inquiries about policies, processing changes and managing claims in English and Spanish.
Field calls and welcome walk‑in customers, ensuring a positive experience.
Collaborate with agents to provide exceptional customer service.
Demonstrate empathy, effective communication, and problem‑solving skills in fast‑paced environment.
Qualifications
Bilingual in English and Spanish, with strong communication in both.
Empathy and compassion, addressing clients in stressful situations.
Problem‑solving skills, thinking critically and creatively to resolve customer issues.
Strong interpersonal skills to build rapport and collaborate with team.
Customer‑centric mindset, ensuring clients feel informed and valued.
Flexibility and adaptability, thriving in fast‑paced environment.
Benefits Competitive salary range from $42,600 to $92,000 annually.
Medical, Dental, Vision, Life Insurance.
Paid Time Off.
How to apply If you think this job aligns with your requirements, simply submit an application. Good luck!
#J-18808-Ljbffr