BDO USA
Job Summary
The Network Operations (NOC) Manager will lead the NOC team within our Managed Services practice. This multi‑faceted role requires excellent attention to detail, strong communication and influence skills, relationship building with technical and business contacts, coordination of operations and project resources, and follow‑through on tasks. The firm provides comprehensive managed services to mid‑market organizations, ranging from cloud/infrastructure services to end‑user service desk and full IT outsourcing.
Responsibilities
Acts as primary contact for all NOC queries, progress updates, challenges, and issue identification
Provides exceptional client service and develops deliverables and solutions to issues
Identifies, grows, and maintains relationships with client personnel, including management
Prepares formal and informal presentations for internal meetings
Reviews and participates in project plans to improve service delivery
Facilitates project plan updates as directed by management
Manages tasks closely to ensure timely completion
Documents information from internal project meetings
Escalates issues to senior management as needed
Provides regular status updates on implementations
Fosters a positive demeanor, learning attitude, and client‑service mentality with staff and seniors
Other duties as required
Supervisory Responsibilities
Supervises the day‑to‑day workload of NOC team members
Ensures team members are trained on all relevant software
Evaluates performance and assists in goal and objective development for professional growth
Delivers periodic performance feedback and completes evaluations in accordance with firm guidance
Acts as mentor to team members as appropriate
Education
High School Diploma or GED (required)
Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
Experience & Qualifications
Five (5) or more years of professional experience in Service Delivery, IT, or Professional IT Solution Services (required)
Five (5) or more years in Microsoft operating system environment and suite of products, and web/networked environments (Windows Server, Desktop, MS Exchange, Active Directory, etc.) (required)
Three (3) or more years leading small teams within a NOC, service desk, or help desk environment (required)
Experience troubleshooting issues, identifying solutions, and appropriately escalating
Experience with project planning, scoping, and management
Business process analysis and design experience
Client‑facing consulting experience (preferred)
Licenses / Certifications
Project Management Professional (PMP) (preferred)
ITIL V3 / V4 (preferred)
Software Skills
Microsoft Operating System suite (Office365, Active Directory, Azure, Exchange, Windows Server)
Remote Management or Monitoring/Observability solutions (e.g., N‑Central, Auvik, PRTG, Nagios, NetFlow)
FortiOS or other firewall software experience
Complimentary experience with Microsoft Windows systems and other network‑adjacent systems (VoIP, SAN, Hypervisors, etc.) (preferred)
Additional Knowledge, Skills & Abilities
Strong verbal and written communication skills
Ability to troubleshoot issues, identify solutions, and appropriately escalate (required)
Strong analytical, facilitation, documentation, and communication skills (required)
Strong project planning, scoping, and management skills (required)
Strong business process analysis & design and process flow skills (required)
Excellent interpersonal and customer‑relationship skills
Capacity to work in a deadline‑driven environment while handling multiple projects/tasks with a focus on detail
Capable of successfully multi‑tasking independently or in a group environment
Capable of working well under pressure and dealing with unexpected problems professionally
Ability to work well in a cross‑functional team environment (preferred)
Excellent organizational and multi‑tasking skills (required)
Keywords
Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise
Compensation Illinois Range: $90,000 - $135,000
About Us BDO is a firm that values impactful work and individuality. We offer flexibility, growth opportunities, and a culture built on meaningful connections, curiosity, and authenticity. Our purpose is to help people thrive every day through exceptional and sustainable outcomes for people, clients, and communities. BDO is an ESOP company, providing employees a stake in the firm’s success.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. BDO USA, P.A. is an EO employer M/F/Veteran/Disability.
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Responsibilities
Acts as primary contact for all NOC queries, progress updates, challenges, and issue identification
Provides exceptional client service and develops deliverables and solutions to issues
Identifies, grows, and maintains relationships with client personnel, including management
Prepares formal and informal presentations for internal meetings
Reviews and participates in project plans to improve service delivery
Facilitates project plan updates as directed by management
Manages tasks closely to ensure timely completion
Documents information from internal project meetings
Escalates issues to senior management as needed
Provides regular status updates on implementations
Fosters a positive demeanor, learning attitude, and client‑service mentality with staff and seniors
Other duties as required
Supervisory Responsibilities
Supervises the day‑to‑day workload of NOC team members
Ensures team members are trained on all relevant software
Evaluates performance and assists in goal and objective development for professional growth
Delivers periodic performance feedback and completes evaluations in accordance with firm guidance
Acts as mentor to team members as appropriate
Education
High School Diploma or GED (required)
Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
Experience & Qualifications
Five (5) or more years of professional experience in Service Delivery, IT, or Professional IT Solution Services (required)
Five (5) or more years in Microsoft operating system environment and suite of products, and web/networked environments (Windows Server, Desktop, MS Exchange, Active Directory, etc.) (required)
Three (3) or more years leading small teams within a NOC, service desk, or help desk environment (required)
Experience troubleshooting issues, identifying solutions, and appropriately escalating
Experience with project planning, scoping, and management
Business process analysis and design experience
Client‑facing consulting experience (preferred)
Licenses / Certifications
Project Management Professional (PMP) (preferred)
ITIL V3 / V4 (preferred)
Software Skills
Microsoft Operating System suite (Office365, Active Directory, Azure, Exchange, Windows Server)
Remote Management or Monitoring/Observability solutions (e.g., N‑Central, Auvik, PRTG, Nagios, NetFlow)
FortiOS or other firewall software experience
Complimentary experience with Microsoft Windows systems and other network‑adjacent systems (VoIP, SAN, Hypervisors, etc.) (preferred)
Additional Knowledge, Skills & Abilities
Strong verbal and written communication skills
Ability to troubleshoot issues, identify solutions, and appropriately escalate (required)
Strong analytical, facilitation, documentation, and communication skills (required)
Strong project planning, scoping, and management skills (required)
Strong business process analysis & design and process flow skills (required)
Excellent interpersonal and customer‑relationship skills
Capacity to work in a deadline‑driven environment while handling multiple projects/tasks with a focus on detail
Capable of successfully multi‑tasking independently or in a group environment
Capable of working well under pressure and dealing with unexpected problems professionally
Ability to work well in a cross‑functional team environment (preferred)
Excellent organizational and multi‑tasking skills (required)
Keywords
Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise
Compensation Illinois Range: $90,000 - $135,000
About Us BDO is a firm that values impactful work and individuality. We offer flexibility, growth opportunities, and a culture built on meaningful connections, curiosity, and authenticity. Our purpose is to help people thrive every day through exceptional and sustainable outcomes for people, clients, and communities. BDO is an ESOP company, providing employees a stake in the firm’s success.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. BDO USA, P.A. is an EO employer M/F/Veteran/Disability.
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