Networking Technologies and Support, Inc.
Desktop Support Analyst – Project Team
Networking Technologies and Support, Inc., Richmond, Virginia, United States, 23214
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Desktop Support Analyst – Project Team
role at
Networking Technologies and Support, Inc.
Networking Technologies and Support, Inc. provided pay range This range is provided by Networking Technologies and Support, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $21.00/hr
Direct message the job poster from Networking Technologies and Support, Inc.
As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.
Must be able to pass criminal background check, have a valid license and reliable transportation.
Responsibilities:
Respond to requests for technical assistance via phone or electronically (tickets).
Educate end-users on how to resolve various hardware and software problems.
Diagnose and resolve technical hardware and software issues.
Track and route problems and requests and document resolutions.
Stay current with system information, changes and updates.
Setup new user hardware/ software.
Maintain hardware and software inventory.
Clone computer using imaging software; maintain clone images.
Provide technical assistance for all printers and scanners.
Provide technical assistance to users for network, VPN, web based portal and wireless issues.
Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
Skills Required:
At least 2 years’ experience supporting Windows 10 desktop/laptop PCs
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on Desktops, Laptops, Servers
Experience troubleshooting basic network, software, printing problems
Customer Service Experience a must!
Skills Preferred but not required:
Comptia A+, Security+ or Network+
Schedule:
M-F, 8am – 5pm
Pay:
$18.00 – $21.00/hr. depending on experience and certifications
401(k) matching
Health insurance
Life insurance
Paid time off
Vision insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Networking Technologies and Support, Inc. by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Desktop Support Analyst jobs in
Richmond, VA .
1-20- 743644 - Technical Support Analyst Need Technical Support Analyst 2 - Local to Richmond, VA Desktop Support Analyst, End User Experience- MAC experience Need Technical Support Analyst 4 - Local to Richmond, VA LAN Admin /Field Support/PC Tech / Desktop Admin LAN Admin /Field Support/PC Tech / Desktop Admin #J-18808-Ljbffr
Desktop Support Analyst – Project Team
role at
Networking Technologies and Support, Inc.
Networking Technologies and Support, Inc. provided pay range This range is provided by Networking Technologies and Support, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $18.00/hr - $21.00/hr
Direct message the job poster from Networking Technologies and Support, Inc.
As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.
Must be able to pass criminal background check, have a valid license and reliable transportation.
Responsibilities:
Respond to requests for technical assistance via phone or electronically (tickets).
Educate end-users on how to resolve various hardware and software problems.
Diagnose and resolve technical hardware and software issues.
Track and route problems and requests and document resolutions.
Stay current with system information, changes and updates.
Setup new user hardware/ software.
Maintain hardware and software inventory.
Clone computer using imaging software; maintain clone images.
Provide technical assistance for all printers and scanners.
Provide technical assistance to users for network, VPN, web based portal and wireless issues.
Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
Skills Required:
At least 2 years’ experience supporting Windows 10 desktop/laptop PCs
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on Desktops, Laptops, Servers
Experience troubleshooting basic network, software, printing problems
Customer Service Experience a must!
Skills Preferred but not required:
Comptia A+, Security+ or Network+
Schedule:
M-F, 8am – 5pm
Pay:
$18.00 – $21.00/hr. depending on experience and certifications
401(k) matching
Health insurance
Life insurance
Paid time off
Vision insurance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Networking Technologies and Support, Inc. by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Desktop Support Analyst jobs in
Richmond, VA .
1-20- 743644 - Technical Support Analyst Need Technical Support Analyst 2 - Local to Richmond, VA Desktop Support Analyst, End User Experience- MAC experience Need Technical Support Analyst 4 - Local to Richmond, VA LAN Admin /Field Support/PC Tech / Desktop Admin LAN Admin /Field Support/PC Tech / Desktop Admin #J-18808-Ljbffr