Jobs via Dice
Description
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this role, you will provide technical support for end-user devices, ensuring seamless functionality and reliability. You will diagnose and resolve hardware and software issues while maintaining compliance with company policies and standards.
Responsibilities
Respond promptly to support requests through various channels, including calls, tickets, and walk‑ups, ensuring timely resolutions.
Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.
Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.
Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.
Monitor device performance, applying updates, patches, and optimizations to enhance functionality.
Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.
Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.
Support IT projects, upgrades, and migrations by working collaboratively with cross‑functional teams.
Track IT inventory, manage asset lifecycles, and oversee procurement of hardware and software.
Provide training and guidance to staff on hardware usage, software applications, and IT best practices.
Requirements
Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
Minimum of 2 years of experience in a help desk or technical support role.
Proficiency in Microsoft Windows and hands‑on experience with endpoint management tools such as Microsoft Intune.
Familiarity with Microsoft Active Directory for user and identity management.
Strong understanding of networking protocols including TCP/IP and related technologies.
Excellent problem‑solving skills and a logical approach to troubleshooting.
Effective communication skills to interact with both technical and non‑technical personnel.
Fluency in Spanish is required; certifications such as A+ or AZ‑900 are a plus.
Benefits All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
EEO Statement 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
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Responsibilities
Respond promptly to support requests through various channels, including calls, tickets, and walk‑ups, ensuring timely resolutions.
Install, configure, and maintain hardware, software, and peripherals such as laptops, desktops, mobile devices, and printers.
Diagnose and troubleshoot technical issues to minimize downtime and maintain system reliability.
Manage endpoint devices using Mobile Device Management tools, ensuring compliance with organizational policies.
Monitor device performance, applying updates, patches, and optimizations to enhance functionality.
Maintain accurate IT documentation, including procedures, configurations, and troubleshooting guides.
Collaborate with Managed Service Providers to ensure effective communication and resolution of technical issues.
Support IT projects, upgrades, and migrations by working collaboratively with cross‑functional teams.
Track IT inventory, manage asset lifecycles, and oversee procurement of hardware and software.
Provide training and guidance to staff on hardware usage, software applications, and IT best practices.
Requirements
Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
Minimum of 2 years of experience in a help desk or technical support role.
Proficiency in Microsoft Windows and hands‑on experience with endpoint management tools such as Microsoft Intune.
Familiarity with Microsoft Active Directory for user and identity management.
Strong understanding of networking protocols including TCP/IP and related technologies.
Excellent problem‑solving skills and a logical approach to troubleshooting.
Effective communication skills to interact with both technical and non‑technical personnel.
Fluency in Spanish is required; certifications such as A+ or AZ‑900 are a plus.
Benefits All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
EEO Statement 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
#J-18808-Ljbffr