Concierge - Part-Time, Luxury Hospitality, Flexible Schedule, Great Hyatt Perks!

Part-Time Concierge

Join the team at Alila Napa Valley, a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a Part-Time Concierge to join our guest services teamsomeone who is passionate about creating memorable stays through thoughtful service and expert local knowledge. As a Concierge, you'll curate tailored recommendations and assist with everything from dining reservations and wine tours to spa appointments and transportation. You'll serve as a knowledgeable and gracious ambassador of both the resort and the Napa Valley region.

Key Responsibilities:

• Warmly greet guests and provide attentive, personalized service throughout their stay
• Assist with reservations, activity planning, transportation, and special requests
• Coordinate VIP services and ensure high-profile guests receive seamless experiences
• Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events
• Respond to guest inquiries across phone, email, and in-person with efficiency and care
• Partner with resort departments to deliver cohesive, elevated guest service
• Maintain compliance with resort policies and ensure a welcoming, luxury environment

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Concierges are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Qualifications:

• Prior concierge or luxury guest services experience preferred
• Familiarity with Napa Valley's food, wine, and cultural scene strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills and ability to manage multiple guest needs at once
• Positive, guest-first mindset and ability to remain calm under pressure
• Flexible availability, including weekends, evenings, and holidays
• Knowledge of hotel systems (Opera or similar) a plus
• Ability to work independently and as part of a collaborative team

Why Alila Napa Valley?

• Competitive Pay: Starting at $22.50/hour
• Exceptional Benefits: Medical, dental, and vision insurance, paid time off, 401(k) with employer match
• Hyatt Perks: Global hotel discounts, wellness benefits, and internal career development opportunities

Primary Location: US-CA-Napa

Organization: Alila Napa Valley

Pay Basis: Hourly

Job Level: Part-Time

Job: Guest Services

Req ID: NAP001932

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.