Alila Napa Valley
Concierge - Part-Time, Luxury Hospitality, Flexible Schedule, Gre...
Alila Napa Valley - Napa, California, United States, 94581
Work at Alila Napa Valley
Overview
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Overview
Job Description:
Join the team at
Alila Napa Valley , a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a
Part-Time Concierge
to join our guest services team-someone who is passionate about creating memorable stays through thoughtful service and expert local knowledge.
As a Concierge, you'll curate tailored recommendations and assist with everything from dining reservations and wine tours to spa appointments and transportation. You'll serve as a knowledgeable and gracious ambassador of both the resort and the Napa Valley region.
Key Responsibilities: Warmly greet guests and provide attentive, personalized service throughout their stay Assist with reservations, activity planning, transportation, and special requests Coordinate VIP services and ensure high-profile guests receive seamless experiences Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events Respond to guest inquiries across phone, email, and in-person with efficiency and care Partner with resort departments to deliver cohesive, elevated guest service Maintain compliance with resort policies and ensure a welcoming, luxury environment
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Concierges are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.
View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
Alila Napa Valley , a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a
Part-Time Concierge
to join our guest services team-someone who is passionate about creating memorable stays through thoughtful service and expert local knowledge.
As a Concierge, you'll curate tailored recommendations and assist with everything from dining reservations and wine tours to spa appointments and transportation. You'll serve as a knowledgeable and gracious ambassador of both the resort and the Napa Valley region.
Key Responsibilities: Warmly greet guests and provide attentive, personalized service throughout their stay Assist with reservations, activity planning, transportation, and special requests Coordinate VIP services and ensure high-profile guests receive seamless experiences Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events Respond to guest inquiries across phone, email, and in-person with efficiency and care Partner with resort departments to deliver cohesive, elevated guest service Maintain compliance with resort policies and ensure a welcoming, luxury environment
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Concierges are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.
View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.