Mettler-Toledo International, Inc
Field Service Technician - Laboratory Products
Mettler-Toledo International, Inc, San Diego, California, United States, 92189
Field Service Technician - Laboratory Products
Join to apply for the
Field Service Technician - Laboratory Products
role at
Mettler-Toledo International, Inc
1 day ago Be among the first 25 applicants
Join to apply for the
Field Service Technician - Laboratory Products
role at
Mettler-Toledo International, Inc
About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities The individual is responsible for performing installations, calibrations and preventative maintenance (PM) on lab measurement and weighing equipment such as pH and conductivity equipment without assistance, within the respective Business Area.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
Maintains an organized approach to daily work, including scheduling, inventory, tools, equipment, parts, timekeeping, and paperwork.
Escalates technical or customer issues and concerns in a timely fashion.
Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
Is proactive in promoting and selling service and products; submitting sales leads at a level commensurate with experience.
Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
Works to ensure customer uptime requirements are met and all work assignments are completed on time.
Accurately completes and submits all required paperwork daily via company-issued laptop PC.
Maintains a close professional relationship with external and internal customers, sales, technicians, and other leaders.
Acts as a trusted advisor by establishing a trust-based relationship and being seen as a source of valuable advice.
Completes Kronos time keeping daily and ensures punches are entered for each activity.
Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
Must comply with the Company Fleet policy.
All other duties as assigned.
What You Need to Succeed
A valid driver's license.
Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
Customer-facing or field service experience preferred; commercial experience desired.
Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
1-3 years electro/mechanical repair or weighing industry experience.
Ability to obtain and maintain a valid Weights & Measure license for assigned service area.
Demonstrated skill in Microsoft Office products including Word, Excel and Outlook.
Capability of learning proprietary software and reviewing and updating information using METTLER TOLEDO programs.
Ability to travel overnight, which may be up to 25% on average and could be as high as 50%; travel primarily via company assigned vehicle or by plane.
Residence within the service territory.
Ability to work overtime in the range of 10-15% on average; may be up to 25% in a given period.
Willingness to be exposed to hazards such as chemicals, solvents, vehicle traffic, machinery, dusty or cold environments; willingness to wear protective equipment and PPE.
Willingness to work in varied work environments such as quality control/assurance, manufacturing, petrochemical or clean rooms.
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Our Offer to You
A company car with paid insurance for work needs.
All tools and equipment needed to perform the job and a clothing allowance.
Medical, dental and vision care coverage and a 401(k) savings plan with company matching, starting on the date of hire.
Tuition reimbursement, educational matching gift program, perks and discounts.
All the usual benefits such as paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Global market strength and worldwide leadership in weighing.
A brand name identified worldwide with precision, quality and innovation.
Thousands of patents, design and innovation awards.
A commitment to extraordinary service on state-of-the-art equipment.
Equal Opportunity Employment We are an equal opportunity employer and value diversity. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, click here.
Mettler Toledo endeavors to make mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
Seniority Level Associate
Employment Type Full-time
Job Function Research, Analyst, and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
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Field Service Technician - Laboratory Products
role at
Mettler-Toledo International, Inc
1 day ago Be among the first 25 applicants
Join to apply for the
Field Service Technician - Laboratory Products
role at
Mettler-Toledo International, Inc
About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities The individual is responsible for performing installations, calibrations and preventative maintenance (PM) on lab measurement and weighing equipment such as pH and conductivity equipment without assistance, within the respective Business Area.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
Maintains an organized approach to daily work, including scheduling, inventory, tools, equipment, parts, timekeeping, and paperwork.
Escalates technical or customer issues and concerns in a timely fashion.
Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
Is proactive in promoting and selling service and products; submitting sales leads at a level commensurate with experience.
Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
Works to ensure customer uptime requirements are met and all work assignments are completed on time.
Accurately completes and submits all required paperwork daily via company-issued laptop PC.
Maintains a close professional relationship with external and internal customers, sales, technicians, and other leaders.
Acts as a trusted advisor by establishing a trust-based relationship and being seen as a source of valuable advice.
Completes Kronos time keeping daily and ensures punches are entered for each activity.
Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
Must comply with the Company Fleet policy.
All other duties as assigned.
What You Need to Succeed
A valid driver's license.
Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
Customer-facing or field service experience preferred; commercial experience desired.
Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
1-3 years electro/mechanical repair or weighing industry experience.
Ability to obtain and maintain a valid Weights & Measure license for assigned service area.
Demonstrated skill in Microsoft Office products including Word, Excel and Outlook.
Capability of learning proprietary software and reviewing and updating information using METTLER TOLEDO programs.
Ability to travel overnight, which may be up to 25% on average and could be as high as 50%; travel primarily via company assigned vehicle or by plane.
Residence within the service territory.
Ability to work overtime in the range of 10-15% on average; may be up to 25% in a given period.
Willingness to be exposed to hazards such as chemicals, solvents, vehicle traffic, machinery, dusty or cold environments; willingness to wear protective equipment and PPE.
Willingness to work in varied work environments such as quality control/assurance, manufacturing, petrochemical or clean rooms.
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Our Offer to You
A company car with paid insurance for work needs.
All tools and equipment needed to perform the job and a clothing allowance.
Medical, dental and vision care coverage and a 401(k) savings plan with company matching, starting on the date of hire.
Tuition reimbursement, educational matching gift program, perks and discounts.
All the usual benefits such as paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Global market strength and worldwide leadership in weighing.
A brand name identified worldwide with precision, quality and innovation.
Thousands of patents, design and innovation awards.
A commitment to extraordinary service on state-of-the-art equipment.
Equal Opportunity Employment We are an equal opportunity employer and value diversity. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, click here.
Mettler Toledo endeavors to make mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
Seniority Level Associate
Employment Type Full-time
Job Function Research, Analyst, and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr