SAYN Marketplace Solutions
Marketplace Director – SAYN Marketplace Solutions
We are hiring a Marketplace Director to lead our growth and operations on Amazon, TikTok Shop, and other marketplace platforms. This full‑time, office‑based role in Miami, FL, requires strategic leadership, deep e‑commerce expertise, and a proven ability to manage cross‑functional teams.
Key Responsibilities
Strategic Planning & Execution
Create and execute comprehensive marketplace growth strategies, including product listing, pricing, and promotion plans.
Align marketplace initiatives with overall business objectives.
Market Analysis
Conduct market research to identify trends, opportunities, and the competitive landscape.
Use data to inform decision‑making and adjust strategies, covering promotions, advertising, and deals.
Goal Setting & Performance Management
Set sales and performance targets and projections for each marketplace.
Monitor and analyze performance metrics to ensure goals are met.
Inventory & Fulfillment Management
Oversee inventory levels, forecasting, and demand planning to balance availability with excess stock.
Coordinate with purchasing and logistics to manage stock flow.
Optimize fulfillment processes, including FBA and FBM models, and develop marketplace shipping templates to reduce costs and improve on‑time delivery.
Ensure compliance with Amazon’s fulfillment guidelines and standards.
Product Listings & Brand Presence
Ensure accurate and optimized product listings (titles, descriptions, images, keywords).
Maintain gating, transparency, and product detail pages to boost visibility and conversion.
Guarantee brand consistency across all listings and communications on the platform.
Performance Monitoring & Reporting
Analyze sales data, customer feedback, and other indicators.
Generate regular reports tracking performance, KPIs (sales growth, ROAS, CAC), and improvement areas.
Deliver insights and recommendations to senior management.
Team Leadership & Development
Lead and manage a team of brand managers, motivating them toward shared goals.
Design and deliver training programs to enhance marketplace management skills.
Ensure team alignment with policy updates and compliance requirements.
Customer Relationship Management
Oversee customer service processes to maintain high satisfaction and resolve issues timely.
Implement strategies to reduce negative feedback and maintain account health.
Report any critical account health issues to senior leadership and track resolution progress.
Brand Management & Compliance
Ensure compliance with Amazon’s policies, safety, and legal requirements.
Update internal practices in response to policy changes.
Manage contracts, documents, and accurate SKU details throughout onboarding and ongoing operations.
Risk Management & Innovation
Identify potential operational risks and develop mitigation strategies.
Handle disputes and issues with Amazon support effectively.
Leverage advanced tools and software for inventory and analytics, and implement technological improvements.
Continuously improve processes to enhance efficiency, reduce costs, and boost performance.
Qualifications
5+ years of experience managing e‑commerce marketplace operations, specifically Amazon and TikTok Shop.
Strong leadership background with experience building and guiding cross‑functional teams.
Proven track record of driving marketplace growth, optimizing fulfillment, and meeting sales targets.
Excellent analytical skills and proficiency with data‑driven decision making.
Familiarity with marketplace policies, compliance, and risk management.
Benefits
401(k) & 401(k) matching
Performance‑based bonus
Competitive salary
Dental, Vision, and Health insurance
Paid time off and company events
Employee discounts and donation matching
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Key Responsibilities
Strategic Planning & Execution
Create and execute comprehensive marketplace growth strategies, including product listing, pricing, and promotion plans.
Align marketplace initiatives with overall business objectives.
Market Analysis
Conduct market research to identify trends, opportunities, and the competitive landscape.
Use data to inform decision‑making and adjust strategies, covering promotions, advertising, and deals.
Goal Setting & Performance Management
Set sales and performance targets and projections for each marketplace.
Monitor and analyze performance metrics to ensure goals are met.
Inventory & Fulfillment Management
Oversee inventory levels, forecasting, and demand planning to balance availability with excess stock.
Coordinate with purchasing and logistics to manage stock flow.
Optimize fulfillment processes, including FBA and FBM models, and develop marketplace shipping templates to reduce costs and improve on‑time delivery.
Ensure compliance with Amazon’s fulfillment guidelines and standards.
Product Listings & Brand Presence
Ensure accurate and optimized product listings (titles, descriptions, images, keywords).
Maintain gating, transparency, and product detail pages to boost visibility and conversion.
Guarantee brand consistency across all listings and communications on the platform.
Performance Monitoring & Reporting
Analyze sales data, customer feedback, and other indicators.
Generate regular reports tracking performance, KPIs (sales growth, ROAS, CAC), and improvement areas.
Deliver insights and recommendations to senior management.
Team Leadership & Development
Lead and manage a team of brand managers, motivating them toward shared goals.
Design and deliver training programs to enhance marketplace management skills.
Ensure team alignment with policy updates and compliance requirements.
Customer Relationship Management
Oversee customer service processes to maintain high satisfaction and resolve issues timely.
Implement strategies to reduce negative feedback and maintain account health.
Report any critical account health issues to senior leadership and track resolution progress.
Brand Management & Compliance
Ensure compliance with Amazon’s policies, safety, and legal requirements.
Update internal practices in response to policy changes.
Manage contracts, documents, and accurate SKU details throughout onboarding and ongoing operations.
Risk Management & Innovation
Identify potential operational risks and develop mitigation strategies.
Handle disputes and issues with Amazon support effectively.
Leverage advanced tools and software for inventory and analytics, and implement technological improvements.
Continuously improve processes to enhance efficiency, reduce costs, and boost performance.
Qualifications
5+ years of experience managing e‑commerce marketplace operations, specifically Amazon and TikTok Shop.
Strong leadership background with experience building and guiding cross‑functional teams.
Proven track record of driving marketplace growth, optimizing fulfillment, and meeting sales targets.
Excellent analytical skills and proficiency with data‑driven decision making.
Familiarity with marketplace policies, compliance, and risk management.
Benefits
401(k) & 401(k) matching
Performance‑based bonus
Competitive salary
Dental, Vision, and Health insurance
Paid time off and company events
Employee discounts and donation matching
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