Florida Department of Financial Services
ELIGIBILITY SPECIALIST I - 60062699
Florida Department of Financial Services, Florida, New York, United States
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Requisition No: 858028
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST I - 60062699
Position Number: 60062699
Salary: $1,392.96-weekly, $36,216.96 annually
This posting will be used to fill position vacancies in OPS and Career Service.
Current employees will be compensated in accordance with the DCF salary policy.
What you will do Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self‑sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.
Every minute and every case processed counts for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand. Your career choice could make a critical difference by making a tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM!
How you will make an impact The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for government assistance programs. The work performed includes processing data from electronic sources and entering information into a computer‑based eligibility system under state and federal requirements. Eligibility workers handle a high volume of work which is deadline‑driven. Workers must prioritize, plan and project their work while remaining flexible to frequent changes in program policy and computer systems. Typical duties include:
Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
Learning numerous state and federal program regulations through intensive training before full case assignment and ongoing training thereafter.
Instructing clients in completing various forms, and reviewing the applications and forms submitted for completeness and accuracy.
Determining program eligibility in accordance with current regulations using a computer‑based eligibility system.
Researching information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
Reporting cases where identity theft or fraud is suspected.
Advising clients of deadlines, time frames, and necessary actions to be taken.
Working with clients who may not take the necessary actions within the required time frame.
Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
Documenting all communications and contacts with clients.
Managing an electronic caseload that varies based on community needs, ensuring accuracy levels are maintained and cases are processed within specified time frames set by federal and state regulations.
Computing and authorizing government assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer.
Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
Providing face‑to‑face contact with clients as needed.
Qualifications
Two (2) years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility. OR Associate degree or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience. (When applying please attach required education, certification, or licensure.)
Ability to attend an 8–12‑week mandatory training course.
Additional Information/Requirements
All eligible candidates will be required to complete a skills assessment to include the following tests, required to advance in the hiring process. The assessment must be completed within 3 days of receiving the link by email.
Typing (TT) – test measuring speed and accuracy; minimum 25 words per minute.
General Aptitude Mobile Evaluation (GAME) – test to evaluate critical thinking, problem‑solving ability, attention to detail, and learning new information.
Employee Personality Profile (EPP) – test to assess personality traits.
Hired candidates may be eligible for telework after nine months of employment, completion of training, and meeting or exceeding all performance expectations.
Language proficiency may be considered as determined by agency needs at the time of selection.
Incumbents may be expected to work during emergency situations or natural disasters.
Knowledge, Skills, and Abilities
Apply laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs and case administration.
Review images such as pictures or handwritten notes to make eligibility determinations from electronically uploaded documents.
Communicate with others to obtain and verify eligibility information.
Detect and evaluate potential fraudulent situations.
Analyze and interpret written, numerical, and verbal data from various sources.
Enter accurately into a computerized system.
Navigate computer screens, complete, and review basic computer documents and other forms.
Plan and organize caseload to ensure work is completed per regulations of eligibility and timeliness.
Read, understand, apply complicated and detailed regulations and policy directives.
Perform a variety of mathematical computations accurately and rapidly.
Establish and maintain cooperative working relationships with the public and staff.
Use computers and related software packages.
Follow written and oral directions and instructions.
Candidate Profile (application) must be completed in its entirety.
Include supervisor names and phone numbers for all periods of employment.
Account for and explain any employment gaps so hiring is not delayed.
Experience, education, training, knowledge, skills and/or abilities, and responses to pre‑qualifying questions must be verifiable to meet the minimum qualifications.
It is unacceptable to use the statement “See Resume” to replace work history.
If you experience problems applying online, please call the People First Service Center at (877) 562‑7287.
Benefits of Working for the State of Florida Working for the State of Florida offers a competitive compensation package, professional development opportunities, and support for a diverse workforce. The Department of Children and Families (DCF) promotes advancement and training for all 12,000 employees across the state.
Where you will work Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. The Sunshine State offers diverse communities, abundant state parks, and a high quality of life. Come join our team!
About Department of Children and Families Mission The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self‑sufficient families, and advance personal and family recovery and resilience.
Vision We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families.
Values A workforce that operates with integrity, maintains loyalty to a code of ethics, and thrives in a culture of respect for diversity of opinion. We are solutions‑focused, learning, and accountable.
Legal Notices & Requirements
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida.
The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
We hire only U.S. citizens and lawfully authorized alien workers.
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, enrollment must be completed within the first 30 calendar days of appointment.
SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless registered with the Selective Service System before 26th birthday or have exemption letter. Verification will be conducted prior to hire. More information: http://www.sss.gov
BACKGROUND SCREENING REQUIREMENT: Candidates must complete a State and National criminal history check, including fingerprinting for FDLE and FBI, as well as local checks as required. Employment may be terminated based on results if reviewed before approval.
Background investigations shall include, but not be limited to, fingerprinting for state and national records, and FBI and local checks. Employees will be retained in state and national rap back program.
No applicant may begin employment until the background screening results are received, reviewed for disqualifying offenses, and approved by the agency.
BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self‑Sufficiency Program may have a benefit recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process.
THE STATE OF FLORIDA is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority or People First Service Center (1-866-663‑4735) in advance.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
VETERANS’ PREFERENCE: Pursuant to Chapter 295, Florida Statutes candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location ROCKLEDGE, FL, US 32955-32958
For assistance, call the People First Service Center at (877) 562‑7287 Monday - Friday, 8:00 a.m. to 6:00 p.m. Eastern time
#J-18808-Ljbffr
Requisition No: 858028
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST I - 60062699
Position Number: 60062699
Salary: $1,392.96-weekly, $36,216.96 annually
This posting will be used to fill position vacancies in OPS and Career Service.
Current employees will be compensated in accordance with the DCF salary policy.
What you will do Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self‑sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.
Every minute and every case processed counts for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand. Your career choice could make a critical difference by making a tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM!
How you will make an impact The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for government assistance programs. The work performed includes processing data from electronic sources and entering information into a computer‑based eligibility system under state and federal requirements. Eligibility workers handle a high volume of work which is deadline‑driven. Workers must prioritize, plan and project their work while remaining flexible to frequent changes in program policy and computer systems. Typical duties include:
Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
Learning numerous state and federal program regulations through intensive training before full case assignment and ongoing training thereafter.
Instructing clients in completing various forms, and reviewing the applications and forms submitted for completeness and accuracy.
Determining program eligibility in accordance with current regulations using a computer‑based eligibility system.
Researching information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
Reporting cases where identity theft or fraud is suspected.
Advising clients of deadlines, time frames, and necessary actions to be taken.
Working with clients who may not take the necessary actions within the required time frame.
Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
Documenting all communications and contacts with clients.
Managing an electronic caseload that varies based on community needs, ensuring accuracy levels are maintained and cases are processed within specified time frames set by federal and state regulations.
Computing and authorizing government assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer.
Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.
Providing face‑to‑face contact with clients as needed.
Qualifications
Two (2) years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility. OR Associate degree or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience. (When applying please attach required education, certification, or licensure.)
Ability to attend an 8–12‑week mandatory training course.
Additional Information/Requirements
All eligible candidates will be required to complete a skills assessment to include the following tests, required to advance in the hiring process. The assessment must be completed within 3 days of receiving the link by email.
Typing (TT) – test measuring speed and accuracy; minimum 25 words per minute.
General Aptitude Mobile Evaluation (GAME) – test to evaluate critical thinking, problem‑solving ability, attention to detail, and learning new information.
Employee Personality Profile (EPP) – test to assess personality traits.
Hired candidates may be eligible for telework after nine months of employment, completion of training, and meeting or exceeding all performance expectations.
Language proficiency may be considered as determined by agency needs at the time of selection.
Incumbents may be expected to work during emergency situations or natural disasters.
Knowledge, Skills, and Abilities
Apply laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs and case administration.
Review images such as pictures or handwritten notes to make eligibility determinations from electronically uploaded documents.
Communicate with others to obtain and verify eligibility information.
Detect and evaluate potential fraudulent situations.
Analyze and interpret written, numerical, and verbal data from various sources.
Enter accurately into a computerized system.
Navigate computer screens, complete, and review basic computer documents and other forms.
Plan and organize caseload to ensure work is completed per regulations of eligibility and timeliness.
Read, understand, apply complicated and detailed regulations and policy directives.
Perform a variety of mathematical computations accurately and rapidly.
Establish and maintain cooperative working relationships with the public and staff.
Use computers and related software packages.
Follow written and oral directions and instructions.
Candidate Profile (application) must be completed in its entirety.
Include supervisor names and phone numbers for all periods of employment.
Account for and explain any employment gaps so hiring is not delayed.
Experience, education, training, knowledge, skills and/or abilities, and responses to pre‑qualifying questions must be verifiable to meet the minimum qualifications.
It is unacceptable to use the statement “See Resume” to replace work history.
If you experience problems applying online, please call the People First Service Center at (877) 562‑7287.
Benefits of Working for the State of Florida Working for the State of Florida offers a competitive compensation package, professional development opportunities, and support for a diverse workforce. The Department of Children and Families (DCF) promotes advancement and training for all 12,000 employees across the state.
Where you will work Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. The Sunshine State offers diverse communities, abundant state parks, and a high quality of life. Come join our team!
About Department of Children and Families Mission The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self‑sufficient families, and advance personal and family recovery and resilience.
Vision We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families.
Values A workforce that operates with integrity, maintains loyalty to a code of ethics, and thrives in a culture of respect for diversity of opinion. We are solutions‑focused, learning, and accountable.
Legal Notices & Requirements
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida.
The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
We hire only U.S. citizens and lawfully authorized alien workers.
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, enrollment must be completed within the first 30 calendar days of appointment.
SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless registered with the Selective Service System before 26th birthday or have exemption letter. Verification will be conducted prior to hire. More information: http://www.sss.gov
BACKGROUND SCREENING REQUIREMENT: Candidates must complete a State and National criminal history check, including fingerprinting for FDLE and FBI, as well as local checks as required. Employment may be terminated based on results if reviewed before approval.
Background investigations shall include, but not be limited to, fingerprinting for state and national records, and FBI and local checks. Employees will be retained in state and national rap back program.
No applicant may begin employment until the background screening results are received, reviewed for disqualifying offenses, and approved by the agency.
BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self‑Sufficiency Program may have a benefit recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process.
THE STATE OF FLORIDA is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority or People First Service Center (1-866-663‑4735) in advance.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
VETERANS’ PREFERENCE: Pursuant to Chapter 295, Florida Statutes candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location ROCKLEDGE, FL, US 32955-32958
For assistance, call the People First Service Center at (877) 562‑7287 Monday - Friday, 8:00 a.m. to 6:00 p.m. Eastern time
#J-18808-Ljbffr