People First Service Center
ELIGIBILITY SPECIALIST I - 60050775
People First Service Center, West Palm Beach, Florida, United States, 33412
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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.
Requisition No: 858417
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST I - 60050775
Position Number: 60050775
Salary: $36,216.96 annually / $1,392.96 bi-weekly
This posting will be used to fill position vacancies in OPS and Career Service.
Current employees will be compensated in accordance with the DCF salary policy.
What you will do Families in need and in crisis require time‑sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self‑sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.
Every minute and every case processed counts for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand. Your career choice could make a critical difference by making a tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM!
How you will make an impact The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for government assistance programs. The work performed includes processing data from electronic sources and entering information into a computer‑based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline‑driven. Workers must be able to prioritize, plan, and project their work, while remaining flexible to frequent changes in the program policy and/or computer‑based systems. The duties of a typical day are as follows:
Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
Learning numerous state and federal program regulations through intensive training prior to full case assignment and ongoing training thereafter.
Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.
Determining program eligibility in accordance with current regulations using a computer‑based eligibility system.
Researching information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
Reporting cases where identity theft or fraud is suspected.
Advising clients of deadlines, time frames, and necessary actions to be taken.
Working with clients who may not take the necessary actions within the required time frame.
Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
Documenting all communications and contacts with clients.
Managing an electronic caseload that varies based on community needs, ensuring that accuracy levels are maintained and cases are processed within specified time frames set by federal and state regulations.
Computing and authorizing government assistance benefits based on financial and family status, and reviewing and explaining the monthly benefit amount to the customer.
Staying current with changes in rules, laws, and procedures that affect timeliness and accuracy.
This position may require face‑to‑face contact with clients.
Pay $36,216.96 annually / $1,392.96 bi‑weekly
Qualifications
Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility; or associate degree or higher from an accredited college or university; or 60 semester hours or 90 quarter hours to substitute for experience. (Attach required education, certification, or licensure when applying).
Ability to attend an 8‑12 week mandatory training course.
Additional Information / Requirements
All eligible candidates must complete a skills assessment within 3 days after receiving the link. The assessment includes typing speed (minimum 25 wpm), a general aptitude evaluation (GAME), and a personality profile (EPP).
Language proficiency may be considered as needed.
Incumbents may be expected to work during emergency situations or natural disasters.
Knowledge, Skills, and Abilities
Apply laws, rules, and regulations governing eligibility and grant determination for multiple programs.
Review images such as pictures or handwritten notes to make eligibility determinations.
Communicate with others to obtain and verify information concerning eligibility.
Detect and evaluate potential fraudulent situations.
Analyze and interpret written, numerical, and verbal data from various sources.
Enter data accurately into a computerized system.
Navigate through computer screens, complete and review basic documents and other forms.
Plan and organize caseload to ensure timely completion according to regulations.
Read, understand, and apply complicated regulations and policy directives.
Perform accurate and rapid mathematical computations.
Establish and maintain cooperative working relationships with the public and staff.
Use computers and related software packages.
Follow written and oral directions and instructions.
Candidate Profile (application must be completed in its entirety)
Include supervisor names and phone numbers for all periods of employment.
Explain any employment gaps so the hiring process is not delayed.
Experience, education, training, and other qualifications must be verifiable to meet the minimum qualifications.
The statement “See Resume” is unacceptable.
If you experience problems applying online, call the People First Service Center at (877) 562-7287.
Benefits of Working for the State of Florida The State of Florida offers a comprehensive compensation package with competitive benefits.
Where you will work West Palm Beach, FL
About Department of Children and Families Mission: To work in partnership with local communities to protect the vulnerable, promote strong and economically self‑sufficient families, and advance personal and family recovery and resiliency.
Vision: To empower people to achieve the best outcomes, delivering world‑class service.
Values: Integrity, accountability, respect for diversity, and a commitment to excellence.
Other Important Information
If you are a retiree of the Florida Retirement System, check with FRS on how your current benefits may be affected.
Only U.S. citizens and lawfully authorized alien workers are considered.
Participation in the State of Florida Direct Deposit Program is required.
Male candidates born on or after October 1, 1962, must register with the Selective Service System before their 26th birthday or have an exemption letter.
All candidates must successfully complete a State and National criminal history check before hire.
Eligibility for veterans’ preference is available; documentation required.
Location West Palm Beach, FL 33401
Nearest Major Market Palm Beach
Nearest Secondary Market Miami
Contact For assistance, call the People First Service Center at (877) 562-7287 Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern time.
#J-18808-Ljbffr
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.
Requisition No: 858417
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST I - 60050775
Position Number: 60050775
Salary: $36,216.96 annually / $1,392.96 bi-weekly
This posting will be used to fill position vacancies in OPS and Career Service.
Current employees will be compensated in accordance with the DCF salary policy.
What you will do Families in need and in crisis require time‑sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self‑sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.
Every minute and every case processed counts for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand. Your career choice could make a critical difference by making a tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM!
How you will make an impact The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for government assistance programs. The work performed includes processing data from electronic sources and entering information into a computer‑based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline‑driven. Workers must be able to prioritize, plan, and project their work, while remaining flexible to frequent changes in the program policy and/or computer‑based systems. The duties of a typical day are as follows:
Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
Learning numerous state and federal program regulations through intensive training prior to full case assignment and ongoing training thereafter.
Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.
Determining program eligibility in accordance with current regulations using a computer‑based eligibility system.
Researching information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
Reporting cases where identity theft or fraud is suspected.
Advising clients of deadlines, time frames, and necessary actions to be taken.
Working with clients who may not take the necessary actions within the required time frame.
Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
Documenting all communications and contacts with clients.
Managing an electronic caseload that varies based on community needs, ensuring that accuracy levels are maintained and cases are processed within specified time frames set by federal and state regulations.
Computing and authorizing government assistance benefits based on financial and family status, and reviewing and explaining the monthly benefit amount to the customer.
Staying current with changes in rules, laws, and procedures that affect timeliness and accuracy.
This position may require face‑to‑face contact with clients.
Pay $36,216.96 annually / $1,392.96 bi‑weekly
Qualifications
Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility; or associate degree or higher from an accredited college or university; or 60 semester hours or 90 quarter hours to substitute for experience. (Attach required education, certification, or licensure when applying).
Ability to attend an 8‑12 week mandatory training course.
Additional Information / Requirements
All eligible candidates must complete a skills assessment within 3 days after receiving the link. The assessment includes typing speed (minimum 25 wpm), a general aptitude evaluation (GAME), and a personality profile (EPP).
Language proficiency may be considered as needed.
Incumbents may be expected to work during emergency situations or natural disasters.
Knowledge, Skills, and Abilities
Apply laws, rules, and regulations governing eligibility and grant determination for multiple programs.
Review images such as pictures or handwritten notes to make eligibility determinations.
Communicate with others to obtain and verify information concerning eligibility.
Detect and evaluate potential fraudulent situations.
Analyze and interpret written, numerical, and verbal data from various sources.
Enter data accurately into a computerized system.
Navigate through computer screens, complete and review basic documents and other forms.
Plan and organize caseload to ensure timely completion according to regulations.
Read, understand, and apply complicated regulations and policy directives.
Perform accurate and rapid mathematical computations.
Establish and maintain cooperative working relationships with the public and staff.
Use computers and related software packages.
Follow written and oral directions and instructions.
Candidate Profile (application must be completed in its entirety)
Include supervisor names and phone numbers for all periods of employment.
Explain any employment gaps so the hiring process is not delayed.
Experience, education, training, and other qualifications must be verifiable to meet the minimum qualifications.
The statement “See Resume” is unacceptable.
If you experience problems applying online, call the People First Service Center at (877) 562-7287.
Benefits of Working for the State of Florida The State of Florida offers a comprehensive compensation package with competitive benefits.
Where you will work West Palm Beach, FL
About Department of Children and Families Mission: To work in partnership with local communities to protect the vulnerable, promote strong and economically self‑sufficient families, and advance personal and family recovery and resiliency.
Vision: To empower people to achieve the best outcomes, delivering world‑class service.
Values: Integrity, accountability, respect for diversity, and a commitment to excellence.
Other Important Information
If you are a retiree of the Florida Retirement System, check with FRS on how your current benefits may be affected.
Only U.S. citizens and lawfully authorized alien workers are considered.
Participation in the State of Florida Direct Deposit Program is required.
Male candidates born on or after October 1, 1962, must register with the Selective Service System before their 26th birthday or have an exemption letter.
All candidates must successfully complete a State and National criminal history check before hire.
Eligibility for veterans’ preference is available; documentation required.
Location West Palm Beach, FL 33401
Nearest Major Market Palm Beach
Nearest Secondary Market Miami
Contact For assistance, call the People First Service Center at (877) 562-7287 Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern time.
#J-18808-Ljbffr