Front Desk Supervisor Overnight Job at Omni Hotels & Resorts in Louisville

Front Desk Supervisor Overnight

Location: Omni Louisville

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed‑use environment. Guests, residents and locals connect and enjoy the best of the city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612‑room hotel. The hotel pool and rooftop bar are designed for seamless indoor and outdoor integration, allowing guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blending elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley. Guests can also enjoy a dynamic 20,000‑square‑foot urban food hall and market connected to the lobby. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbecue.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking‑in and checking‑out of guests in a courteous and professional manner while maintaining four‑star/four‑diamond standards. Additionally, the supervisor will handle guest issues and forward them as needed.

Responsibilities

• Be thoroughly acquainted with all check‑in policies and procedures.
• Have experience with various guest scenarios.
• Be familiar with all technical equipment related to the Front Desk.
• Be familiar with all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Train new associates.
• Be familiar with shift checklists and run the desk in the absence of the Assistant Manager.
• Perform rooms‑control duties.
• Have broad knowledge of Opera, Synergy and GoConcierge systems.
• Be familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

Qualifications

• Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside these departments may be considered.
• Previous cash handling experience required.
• Ability to communicate clearly and pleasantly both verbally and in writing in English with guests, management and co‑workers.
• Developed computer proficiencies, OPERA experience a plus.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be STAR certified.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available. EEOC is the Law Poster and OFCCP's Pay Transparency Nondiscrimination policy statement.

If you need special assistance to apply for this position, please send an email to applicationassistance@omnihotels.com.

Seniority level: Mid-Senior level

Employment type: Full‑time

Job function: Management and Manufacturing; Industry: Hospitality