Overnight Front Desk Supervisor Job at Omni Hotels & Resorts in Nashville

Overnight Front Desk Supervisor

Join to apply for the Overnight Front Desk Supervisor role at Omni Hotels & Resorts

Location: Nashville, TN

Company: Omni Hotels & Resorts – the Omni Nashville Hotel is a luxury hotel situated on Fifth Avenue between Demonbreun and Korean Veterans Blvd., part of the downtown Nashville destination.

Job Description: The Overnight Front Desk Supervisor ensures courteous, professional check‑in and check‑out services, maintains four‑star/four‑diamond standards, handles guest issues, and serves as Manager on Duty on certain evenings. The role provides comprehensive training, mentoring, and a dynamic work environment.

Responsibilities

• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be thoroughly acquainted with all overnight policies and procedures.
• Be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard.
• Be familiar with all technical equipment related to the Front Desk.
• Be familiar with all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be able to run the desk in absence of Management.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

Qualifications

• Minimum of 1 year Front Office or Guest Service experience required; hospitality leadership experience outside these departments may be considered.
• Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit before date of hire.
• Previous night audit experience preferred; understanding of night audit procedures required.
• Clear verbal and written communication in English with guests, management and co‑workers.
• Ability to work cohesively with co‑workers within and outside your department.
• Strong decision‑making, prioritization, organization and follow‑up skills.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Previous OPERA experience preferred but not required.
• Ability to set priorities for the front office team and provide performance‑enhancing feedback.
• Proven leadership skills to direct, develop and motivate staff.
• Ability to teach employees importance of greeting guests and courteously solving requests.
• Physical ability to move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Ability to stand or walk for extended periods or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Company Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industry: Hospitality

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.