McKinsey & Company
Sr. Client Success Analyst – Transformation & Turnaround
Job ID: 93923
Your Impact
Optimize onboarding, training, communications, and user adoption strategies across the client lifecycle.
Build and maintain meaningful relationships with a portfolio of clients and internal teams to demonstrate the value of Wave’s offerings, share use cases, identify expansion opportunities, and drive product adoption and satisfaction.
Lead workshops, business reviews, and strategic outreach, introducing new capabilities such as Wave’s GenAI‑enabled Virtual Coach.
Coordinate cross‑functional teams to resolve adoption issues, operational challenges, and client relationship concerns, acting as a client advocate.
Provide thought leadership by monitoring client needs, industry trends, and competitor offerings; build and optimize client delivery strategies; support new product, marketing, and operational enhancements.
Contribute to contract extension and renewal processes and collaborate with leadership on contractual and billing matters.
Travel up to 20% of the time to serve a diverse client base and maintain high levels of service and engagement.
Serve as a regional hub for transformation programs across Chicago, New York, Miami, and the Americas using the Wave cloud‑based program management solution.
Your Growth You will thrive in a high‑performance, high‑reward culture that emphasizes resilience, continuous learning, and impactful contributions. You will receive apprenticeship, coaching, and exposure through McKinsey’s structured learning programs, enabling rapid advancement in leadership and transformation expertise.
Colleagues at all levels will invest in your development and give you a voice that matters, fostering a global community of over 100 nationalities and encouraging diverse perspectives.
Benefits include a competitive salary (location‑based) and a comprehensive benefits package that supports holistic well‑being for you and your family.
Your Qualifications and Skills
Undergraduate degree with an excellent academic record; MBA or graduate degree a plus.
3+ years of account or client relationship management, pre‑sales, or consultative product experience.
Prior consulting experience desirable but not required.
Experience with SaaS and/or digital products; project, program, or change management experience a plus.
Commitment to delivering exceptional results.
Strong entrepreneurial drive and sense of ownership, keen to proactively build McKinsey’s Wave solution.
Relationship management skills; able to manage key stakeholders internally and at clients.
Clear oral and written communication skills to present complex value propositions to senior client executives.
Equal Opportunity Statement FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Your Impact
Optimize onboarding, training, communications, and user adoption strategies across the client lifecycle.
Build and maintain meaningful relationships with a portfolio of clients and internal teams to demonstrate the value of Wave’s offerings, share use cases, identify expansion opportunities, and drive product adoption and satisfaction.
Lead workshops, business reviews, and strategic outreach, introducing new capabilities such as Wave’s GenAI‑enabled Virtual Coach.
Coordinate cross‑functional teams to resolve adoption issues, operational challenges, and client relationship concerns, acting as a client advocate.
Provide thought leadership by monitoring client needs, industry trends, and competitor offerings; build and optimize client delivery strategies; support new product, marketing, and operational enhancements.
Contribute to contract extension and renewal processes and collaborate with leadership on contractual and billing matters.
Travel up to 20% of the time to serve a diverse client base and maintain high levels of service and engagement.
Serve as a regional hub for transformation programs across Chicago, New York, Miami, and the Americas using the Wave cloud‑based program management solution.
Your Growth You will thrive in a high‑performance, high‑reward culture that emphasizes resilience, continuous learning, and impactful contributions. You will receive apprenticeship, coaching, and exposure through McKinsey’s structured learning programs, enabling rapid advancement in leadership and transformation expertise.
Colleagues at all levels will invest in your development and give you a voice that matters, fostering a global community of over 100 nationalities and encouraging diverse perspectives.
Benefits include a competitive salary (location‑based) and a comprehensive benefits package that supports holistic well‑being for you and your family.
Your Qualifications and Skills
Undergraduate degree with an excellent academic record; MBA or graduate degree a plus.
3+ years of account or client relationship management, pre‑sales, or consultative product experience.
Prior consulting experience desirable but not required.
Experience with SaaS and/or digital products; project, program, or change management experience a plus.
Commitment to delivering exceptional results.
Strong entrepreneurial drive and sense of ownership, keen to proactively build McKinsey’s Wave solution.
Relationship management skills; able to manage key stakeholders internally and at clients.
Clear oral and written communication skills to present complex value propositions to senior client executives.
Equal Opportunity Statement FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
#J-18808-Ljbffr