super{set}
Zig AI | Customer Experience Engineer
Location: San Francisco
Format: In-office 5 days a week with flexibility for the occasional remote days
super{set}
is dedicated to founding, funding, and building data and AI-native startups. Led by a team of serial AI founders with multiple exits, super{set} operates within a people-first culture, bringing hands-on support to its portfolio companies from ideation through exit. We don’t just critique - we roll up our sleeves and partner with product-centric co-founders who bring grit, humility, and clock-speed. Together at the whiteboard, we craft category-defining startups. Every company starts in-house, fully seed-funded by super{set}, before we invite outside investors at Series A.
ROLE
The
Customer Experience Engineer
role at Zig AI will own the end-to-end execution of customer pilots while acting as the connective tissue between customers, sales, product, and engineering. As we scale our customer footprint, pilots are becoming the single highest-signal engine for validating product-market fit, driving revenue, and ensuring our company lands with precision.
At the intersection of Customer Experience (60%), Product Execution & Management (20%), and Account Management (20%) - this role will ensure pilots run smoothly, customers feel supported, and product teams get the clarity they need to move fast. It’s an applied, hands-on role for someone who loves owning customer outcomes, translating needs for engineering, and guiding non-technical users through new workflows. The role will manage an expanding pilot pipeline, ensuring each pilot is well-run, well-communicated, and delivers strong signals for product and sales. Think of it as a personable, high-ownership rep with strong product instincts - someone who can speak customer, speak product, and keep pilots moving at high clockspeed.
RESPONSIBILITIES
Customer Experience & Pilot Execution (60%)
Own the full lifecycle of customer pilots - from kickoff, configuration, and onboarding through weekly check-ins, performance monitoring, and wrap-ups.
Build strong, trust-based relationships with customer stakeholders (often non-technical sales teams).
Proactively unblock customers and coordinate internal resources to ensure pilots run smoothly.
Track pilot outcomes, business impact, and signal quality to inform go/no-go decisions for scale.
Product & Engineering Collaboration (20%)
Translate customer needs into clear, structured requirements for engineering - enough technical depth to avoid slowing the team, but without needing to be an engineer.
Identify patterns, edge cases, and friction points across pilots and feed them into product prioritization.
Partner with PMs to help shape product iterations based on real-world customer usage.
Account Management & Enablement (20%)
Serve as the ongoing point of contact for pilot customers, ensuring adoption, satisfaction, and continued engagement.
Develop repeatable onboarding flows, checklists, communications, and light documentation that increase pilot efficiency over time.
Partner closely with Sales to drive post-pilot conversion to paid customers, leveraging their unique credibility, context, high-signal insights and rapport built during the pilot phase.
Assist sales in driving post-pilot conversion to paid customers - delivering the signal, storytelling, and operational follow-through required to move pilots into revenue.
Track leading indicators that inform expansion opportunities and long-term customer success.
Use hands-on knowledge of the customer’s pain points, implementation nuances, and value realization to influence deal closure and expansion.
WHAT YOU’LL BRING
3-4 years
in customer-facing roles across Customer Success, Account Management, Sales Engineering, Solutions functions.
Experience working directly with non-technical users, especially in sales-driven environments.
Prior exposure to product or technical cross-functional work - comfortable translating between customers & engineers.
Startup experience preferred; thrives in fast-moving, evolving environments.
Strong communication skills, especially in explaining technical workflows in simple, relatable terms.
A “doer” mentality with very-high clock-speed, strong synthesis capabilities, and a strong growth mindset.
CREDENTIALS
High-energy, proactive, and thrives in high-ownership environments.
Operationally strong and takes end-to-end ownership without dropping details.
Confident and highly personable extroverted communicator who can build rapport with stakeholders.
Comfortable navigating ambiguity, moving fast, and context-switching across multiple pilots.
Curious, hungry, fast learner who enjoys experimentation and able to synthesise quickly
#J-18808-Ljbffr
Location: San Francisco
Format: In-office 5 days a week with flexibility for the occasional remote days
super{set}
is dedicated to founding, funding, and building data and AI-native startups. Led by a team of serial AI founders with multiple exits, super{set} operates within a people-first culture, bringing hands-on support to its portfolio companies from ideation through exit. We don’t just critique - we roll up our sleeves and partner with product-centric co-founders who bring grit, humility, and clock-speed. Together at the whiteboard, we craft category-defining startups. Every company starts in-house, fully seed-funded by super{set}, before we invite outside investors at Series A.
ROLE
The
Customer Experience Engineer
role at Zig AI will own the end-to-end execution of customer pilots while acting as the connective tissue between customers, sales, product, and engineering. As we scale our customer footprint, pilots are becoming the single highest-signal engine for validating product-market fit, driving revenue, and ensuring our company lands with precision.
At the intersection of Customer Experience (60%), Product Execution & Management (20%), and Account Management (20%) - this role will ensure pilots run smoothly, customers feel supported, and product teams get the clarity they need to move fast. It’s an applied, hands-on role for someone who loves owning customer outcomes, translating needs for engineering, and guiding non-technical users through new workflows. The role will manage an expanding pilot pipeline, ensuring each pilot is well-run, well-communicated, and delivers strong signals for product and sales. Think of it as a personable, high-ownership rep with strong product instincts - someone who can speak customer, speak product, and keep pilots moving at high clockspeed.
RESPONSIBILITIES
Customer Experience & Pilot Execution (60%)
Own the full lifecycle of customer pilots - from kickoff, configuration, and onboarding through weekly check-ins, performance monitoring, and wrap-ups.
Build strong, trust-based relationships with customer stakeholders (often non-technical sales teams).
Proactively unblock customers and coordinate internal resources to ensure pilots run smoothly.
Track pilot outcomes, business impact, and signal quality to inform go/no-go decisions for scale.
Product & Engineering Collaboration (20%)
Translate customer needs into clear, structured requirements for engineering - enough technical depth to avoid slowing the team, but without needing to be an engineer.
Identify patterns, edge cases, and friction points across pilots and feed them into product prioritization.
Partner with PMs to help shape product iterations based on real-world customer usage.
Account Management & Enablement (20%)
Serve as the ongoing point of contact for pilot customers, ensuring adoption, satisfaction, and continued engagement.
Develop repeatable onboarding flows, checklists, communications, and light documentation that increase pilot efficiency over time.
Partner closely with Sales to drive post-pilot conversion to paid customers, leveraging their unique credibility, context, high-signal insights and rapport built during the pilot phase.
Assist sales in driving post-pilot conversion to paid customers - delivering the signal, storytelling, and operational follow-through required to move pilots into revenue.
Track leading indicators that inform expansion opportunities and long-term customer success.
Use hands-on knowledge of the customer’s pain points, implementation nuances, and value realization to influence deal closure and expansion.
WHAT YOU’LL BRING
3-4 years
in customer-facing roles across Customer Success, Account Management, Sales Engineering, Solutions functions.
Experience working directly with non-technical users, especially in sales-driven environments.
Prior exposure to product or technical cross-functional work - comfortable translating between customers & engineers.
Startup experience preferred; thrives in fast-moving, evolving environments.
Strong communication skills, especially in explaining technical workflows in simple, relatable terms.
A “doer” mentality with very-high clock-speed, strong synthesis capabilities, and a strong growth mindset.
CREDENTIALS
High-energy, proactive, and thrives in high-ownership environments.
Operationally strong and takes end-to-end ownership without dropping details.
Confident and highly personable extroverted communicator who can build rapport with stakeholders.
Comfortable navigating ambiguity, moving fast, and context-switching across multiple pilots.
Curious, hungry, fast learner who enjoys experimentation and able to synthesise quickly
#J-18808-Ljbffr