Spire Hospitality
Compensation
$23-25 per hour
Location Less than a block from Union Square, our hotel is a short walk from San Francisco's galleries, restaurants, and shops along Geary Street. We're two miles from Fisherman's Wharf and six miles from the Golden Gate Bridge. Enjoy dinner and drinks at our restaurant and bar and catch the cable car just outside our doors when you're ready to explore the city.
About the Company SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
Job Overview In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions
Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check-in and check-out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery
Physical Demands
Ability to lift, carry, push or pull 10 lbs
Primarily standing for majority of shift
Qualifications
Education: High school diploma or its equivalent
One year of Front Desk experience in hotels preferred
One year of experience working in customer service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with OnQ PMS systems a plus.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Behaviors
Enthusiastic – Shows intense and eager enjoyment and interest
Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
Team Player – Works well as a member of a group
Innovative – Consistently introduces new ideas and demonstrates original thinking
Motivations
Entrepreneurial Spirit – Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience 1 years: One year of experience working in customers service or a guest-facing role required (required)
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Location Less than a block from Union Square, our hotel is a short walk from San Francisco's galleries, restaurants, and shops along Geary Street. We're two miles from Fisherman's Wharf and six miles from the Golden Gate Bridge. Enjoy dinner and drinks at our restaurant and bar and catch the cable car just outside our doors when you're ready to explore the city.
About the Company SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
Job Overview In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions
Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check-in and check-out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery
Physical Demands
Ability to lift, carry, push or pull 10 lbs
Primarily standing for majority of shift
Qualifications
Education: High school diploma or its equivalent
One year of Front Desk experience in hotels preferred
One year of experience working in customer service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with OnQ PMS systems a plus.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Behaviors
Enthusiastic – Shows intense and eager enjoyment and interest
Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well
Team Player – Works well as a member of a group
Innovative – Consistently introduces new ideas and demonstrates original thinking
Motivations
Entrepreneurial Spirit – Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience 1 years: One year of experience working in customers service or a guest-facing role required (required)
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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