San Jose Sharks
Technical Services Engineering Manager
San Jose Sharks, San Jose, California, United States, 95199
Title
Technical Services Engineering Manager
Position Type Full time / Exempt
Company Sharks Sports and Entertainment, LLC
Location San Jose, CA
Reports To Director, Technical Services
Pay Range $76,500 - $90,000 per year. Actual base pay will be determined by factors such as transferable skills, work experience, market demands, and primary work location. The range is subject to change.
Position Overview Under the general guidance of the Director, Technical Services, the Engineering Supervisor maintains and develops plans for upgrades and maintenance of Technical Services equipment. Research and implement new and emerging technologies while continuing to creatively exploit current installs maximizing the use of current equipment. Troubleshoots and supports the needs of events and concerts as well as game day operations. Installs and repairs Broadcast and AV systems as needed. Manages equipment inventory, storage, and repairs.
Essential Duties and Responsibilities Training
With Senior Production Manager document, implement, and maintain standard SOPs for all control room positions.
Lead IATSE in training and operation of Sharks Sports and Entertainment owned broadcast and AV equipment.
Management
Support Senior Production Manager in full‑time and part‑time employee scheduling, ensuring employee growth to independently supervise TCU games and control room activated events, and to serve as backup for Sharks games independently if needed.
Document, implement, and maintain arena maintenance checklists for hockey and non‑hockey events.
Manage Sharks Sports and Entertainment technical service equipment maintenance and repairs.
Review technical services inventory and keep documentation up to date.
Oversee check‑in/Check‑out process.
Catalog, manage and track asset warranties and hardware asset lifespan.
Govern technical services physical storage areas.
Lead technical services projects from start to finish, including repair, replacement, or upgrade of Sharks Sports and Entertainment infrastructure, staying within the designated project budget and timeline.
Manage support contracts for Technical Services equipment.
Infrastructure Design and Management
Maintain catalog of all field and truck panels with I/O details, photos, and status.
Supervise all patch bay cabling, reducing unnecessary cabling left behind from events.
Propose infrastructure changes and annual capital expense requests to Director, Technical Services and assist with implementation of approved projects as needed.
Lead capital expense projects as assigned. In coordination with Director, manage and document all annual maintenance agreements for Sharks Sports and Entertainment Technical Service infrastructure.
Assist Director in development of venue technical specifications document outlining all infrastructure‑based services to be made available to broadcast partners, other departments, and for internal reference.
Game Day Operations
Monitor and maintain Sharks Sports and Entertainment broadcast and A/V systems.
Support control room staff on all technical matters.
Support local broadcast, supervise patching house feeds to truck and program feeds from the truck.
Supervise Lead Technician in daily tasks, including confirming all radio & TV feeds, ensuring ADA/listening channels and closed captioning are fully functioning, and deploying Daktronics game clock hardware and additional infrastructure to penalty box.
Concerts and Events
Assist with technical needs for events, e.g., use of fascia, center hung, audio, etc.
Engineer, deploy, and support A/V setups for events.
In coordination with Director, support walkthroughs requested from other departments, providing technical insight to effectively manage expectations.
Qualifications
Minimum 8+ years of technical experience and control room experience.
Experience with Broadcast and A/V systems and manufacturers such as Grass Valley, Ross, EVS, Daktronics, QSC and other control room systems.
Proficiency in online team‑based project management ecosystems.
Willingness to work event‑based hours that include nights, weekends, and holidays as necessary.
Bachelor's degree required or equivalent combination of education and/or experience.
Physical Requirements
Ability to sit, stand and utilize a computer for extended periods of time.
Ability to communicate effectively via phone, email, and in‑person meetings.
Ability to bend at the waist, reach overhead and lift up to 50 lbs. with or without accommodation.
Ability to physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation.
May require travel to other company locations, and/or conferences and events within the Bay Area or in‑or out‑of‑state locations.
What We Offer
Competitive compensation (base salary and variable incentive plan)
Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
401K (pre‑tax and Roth options)
Generous Paid Time Off Policy
Minimum of 10 Paid Holidays and Wellness Days per year
Complimentary or discounted sports and concert tickets
Other League & partner discounts
Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry.
Potential for flexible scheduling and telework opportunities.
Access to on‑site EV charging stations on non‑event days.
Legal and Recruitment Information
This position is not eligible for U.S. work authorization sponsorship.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third‑party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. If a recruiter or agency submits a candidate without a signed agreement and written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire the candidate with no financial obligation to the recruiter or agency.
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Position Type Full time / Exempt
Company Sharks Sports and Entertainment, LLC
Location San Jose, CA
Reports To Director, Technical Services
Pay Range $76,500 - $90,000 per year. Actual base pay will be determined by factors such as transferable skills, work experience, market demands, and primary work location. The range is subject to change.
Position Overview Under the general guidance of the Director, Technical Services, the Engineering Supervisor maintains and develops plans for upgrades and maintenance of Technical Services equipment. Research and implement new and emerging technologies while continuing to creatively exploit current installs maximizing the use of current equipment. Troubleshoots and supports the needs of events and concerts as well as game day operations. Installs and repairs Broadcast and AV systems as needed. Manages equipment inventory, storage, and repairs.
Essential Duties and Responsibilities Training
With Senior Production Manager document, implement, and maintain standard SOPs for all control room positions.
Lead IATSE in training and operation of Sharks Sports and Entertainment owned broadcast and AV equipment.
Management
Support Senior Production Manager in full‑time and part‑time employee scheduling, ensuring employee growth to independently supervise TCU games and control room activated events, and to serve as backup for Sharks games independently if needed.
Document, implement, and maintain arena maintenance checklists for hockey and non‑hockey events.
Manage Sharks Sports and Entertainment technical service equipment maintenance and repairs.
Review technical services inventory and keep documentation up to date.
Oversee check‑in/Check‑out process.
Catalog, manage and track asset warranties and hardware asset lifespan.
Govern technical services physical storage areas.
Lead technical services projects from start to finish, including repair, replacement, or upgrade of Sharks Sports and Entertainment infrastructure, staying within the designated project budget and timeline.
Manage support contracts for Technical Services equipment.
Infrastructure Design and Management
Maintain catalog of all field and truck panels with I/O details, photos, and status.
Supervise all patch bay cabling, reducing unnecessary cabling left behind from events.
Propose infrastructure changes and annual capital expense requests to Director, Technical Services and assist with implementation of approved projects as needed.
Lead capital expense projects as assigned. In coordination with Director, manage and document all annual maintenance agreements for Sharks Sports and Entertainment Technical Service infrastructure.
Assist Director in development of venue technical specifications document outlining all infrastructure‑based services to be made available to broadcast partners, other departments, and for internal reference.
Game Day Operations
Monitor and maintain Sharks Sports and Entertainment broadcast and A/V systems.
Support control room staff on all technical matters.
Support local broadcast, supervise patching house feeds to truck and program feeds from the truck.
Supervise Lead Technician in daily tasks, including confirming all radio & TV feeds, ensuring ADA/listening channels and closed captioning are fully functioning, and deploying Daktronics game clock hardware and additional infrastructure to penalty box.
Concerts and Events
Assist with technical needs for events, e.g., use of fascia, center hung, audio, etc.
Engineer, deploy, and support A/V setups for events.
In coordination with Director, support walkthroughs requested from other departments, providing technical insight to effectively manage expectations.
Qualifications
Minimum 8+ years of technical experience and control room experience.
Experience with Broadcast and A/V systems and manufacturers such as Grass Valley, Ross, EVS, Daktronics, QSC and other control room systems.
Proficiency in online team‑based project management ecosystems.
Willingness to work event‑based hours that include nights, weekends, and holidays as necessary.
Bachelor's degree required or equivalent combination of education and/or experience.
Physical Requirements
Ability to sit, stand and utilize a computer for extended periods of time.
Ability to communicate effectively via phone, email, and in‑person meetings.
Ability to bend at the waist, reach overhead and lift up to 50 lbs. with or without accommodation.
Ability to physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation.
May require travel to other company locations, and/or conferences and events within the Bay Area or in‑or out‑of‑state locations.
What We Offer
Competitive compensation (base salary and variable incentive plan)
Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
401K (pre‑tax and Roth options)
Generous Paid Time Off Policy
Minimum of 10 Paid Holidays and Wellness Days per year
Complimentary or discounted sports and concert tickets
Other League & partner discounts
Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry.
Potential for flexible scheduling and telework opportunities.
Access to on‑site EV charging stations on non‑event days.
Legal and Recruitment Information
This position is not eligible for U.S. work authorization sponsorship.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third‑party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. If a recruiter or agency submits a candidate without a signed agreement and written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire the candidate with no financial obligation to the recruiter or agency.
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