Bay Cove Human Services, Inc.
Quality Assurance Coordinator - DS Residential Centralized Costs
Bay Cove Human Services, Inc., Boston, Massachusetts, us, 02298
Quality Assurance Coordinator - DS Residential Centralized Costs
Boston, MA, USA
Job Description Posted Monday, November 24, 2025 at 5:00 AM
Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeast Massachusetts.
Job Summary:
The Quality Assurance Coordinator provides varied services, training and support to the programs in Developmental Services. The Quality Assurance Coordinator contributes to Bay Cove’s mission by promoting effectiveness and maximizing efficiency. This is a non-exempt position.
Supervisory Responsibilities:
Essential Functions of the Position:
Assists in monitoring designated quality assurance functions including DPH standards, Bay Cove standards and outcome measures, program site visits, documentation systems, incident reports, patient/client grievances and satisfaction surveys.
Assists with completion of proposals and policies.
Promotes improved communication within the programs and between the division and programs through the design and standardization of communication systems.
Promotes standardization of systems and provides training and technical assistance as needed.
Assists with CARF accreditation and DPH Licensing & Certification and other external reviews, as needed.
Assists with a variety of research and administrative tasks such as data entry, data analysis and development of health promotion materials.
Assists as needed with new program start up.
All other duties as assigned.
Requirements for the Position:
Bachelor's degree in Psychology, Social Work, Human Services or a related field and at least two years of experience in the human services field.
Demonstrated professional writing, interpersonal, communication, oral presentation, and organizational skills.
Proficiency in word processing and spreadsheet preparation.
Utilizes a flexible and responsible work style that meets evolving needs of the agency.
Works with integrity and respects the dignity and value of all individuals.
Exhibits mission through job knowledge, pride in work role, and advocacy.
Promotes diversity and inclusion of all individuals.
Works in a collaborative, compassionate manner with stakeholder and partners.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
#J-18808-Ljbffr
Job Description Posted Monday, November 24, 2025 at 5:00 AM
Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeast Massachusetts.
Job Summary:
The Quality Assurance Coordinator provides varied services, training and support to the programs in Developmental Services. The Quality Assurance Coordinator contributes to Bay Cove’s mission by promoting effectiveness and maximizing efficiency. This is a non-exempt position.
Supervisory Responsibilities:
Essential Functions of the Position:
Assists in monitoring designated quality assurance functions including DPH standards, Bay Cove standards and outcome measures, program site visits, documentation systems, incident reports, patient/client grievances and satisfaction surveys.
Assists with completion of proposals and policies.
Promotes improved communication within the programs and between the division and programs through the design and standardization of communication systems.
Promotes standardization of systems and provides training and technical assistance as needed.
Assists with CARF accreditation and DPH Licensing & Certification and other external reviews, as needed.
Assists with a variety of research and administrative tasks such as data entry, data analysis and development of health promotion materials.
Assists as needed with new program start up.
All other duties as assigned.
Requirements for the Position:
Bachelor's degree in Psychology, Social Work, Human Services or a related field and at least two years of experience in the human services field.
Demonstrated professional writing, interpersonal, communication, oral presentation, and organizational skills.
Proficiency in word processing and spreadsheet preparation.
Utilizes a flexible and responsible work style that meets evolving needs of the agency.
Works with integrity and respects the dignity and value of all individuals.
Exhibits mission through job knowledge, pride in work role, and advocacy.
Promotes diversity and inclusion of all individuals.
Works in a collaborative, compassionate manner with stakeholder and partners.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
#J-18808-Ljbffr