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Ccmanagers

Assistant General Manager 2 (On-site)

Ccmanagers, New York, New York, us, 10261

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C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations. Our team manages the day‑to‑day operations of over 23,000 residential dwelling units across approximately 400 multi‑family buildings throughout the New York Tri‑state area. The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties.

Our mission is to provide exceptional property management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties. C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations.

Areas of Responsibility and Job Requirements Responsible for assisting the General Manager (GM) in the oversight of all operational aspects of a particular development/asset. The AGM will assume partial operational control of the asset in the absence of the GM.

Responsibilities include, but are not limited to:

Supports the GM with the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move‑ins/vacates/turnover)

Oversees and implements site‑specific operational policies and procedures to ensure maximum performance by all employees

Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move‑ins/vacates/turnover)

Supports and effectively manages on‑site LIHTC and/or Section 8 administration and compliance

Oversees payroll and paid time off for site‑employees, and monitors staff overtime

Plans, executes, and enforces site‑specific operational policies and procedures to ensure maximum performance by all employees

Oversight and follow‑up on all violations issued by City, State and Federal agencies

Procures all vendors, services and necessary materials transparently and in accordance with C+C policies and procedures, and ensures that spending is aligned with budget projections, and actively reviews and approves invoices

Mitigates and aggregates pre‑acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE‑2 forms onto the Division of Tenant Resources (DTR) portal

Oversees implementation and effectuation of all resident A/R collections + legal arrears process

Oversees rent collection and resident arrears outreach as per guidelines issued by NYCHA, as applicable

Works with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise

Actively pursues tenant arrears and initiates non‑payment proceedings

Oversees BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements

Closely monitors and supervises staff responsible for all trackers required by C+C management, NYCHA, government entities, partners, etc.

Oversees the coordination with Builders on construction and resident relocation, as applicable

Historical tracking and monitoring of monthly resident outreach notifications, working closely with social services, community affairs and community leader teams

Prepares and submits NYCHA related reports no later than the 5th of each month as a NYCHA requirement

Works closely with Development + L+M Builders teams as well as interfaces with related partners, stakeholders and ownership groups

Enacts and enforces organizational initiatives/SOPs

Monitors performance of direct reports and coordinates with HR on progressive disciplinary measures

Plays a critical role with development teams in executing both short‑ and long‑term initiatives/strategies across both the residential and retail components

Oversees incident reporting efforts – ensuring that all parties (site‑security, leadership, insurance and legal teams) are engaged, and details are properly recorded

Manages the violation process until completion

Oversees and ensures that all CAM charges/allocations, multi‑entity cost‑sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget‑preparation are effectively handled

Supports the leasing team on any/all renewal, lease termination and/or lease negotiations

Liaises with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C+C Community Affairs initiatives, with social services team/agencies to support the at‑risk residential population and residents as needed

Maintains full accountability and plays a direct leadership role in supervising agency‑specific regular inspections (i.e., REAC, MOR, API, etc.)

Works closely and collaborates with Asset Management team as well as any/all partners, stakeholders, and co‑developers to drive additional value and control expenditures

Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract documents

Manages retail/commercial operations pursuant to the lease agreements

Manages the unit turnover process – includes bid‑leveling, estimating, and awarding process

Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend‑setters for the larger portfolio

Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA, etc.)

Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions

Conducts property inspections to verify work performed by maintenance staff and identify areas that may need additional attention

Ensures that staff are trained in all required applications and other tools required to perform their duties. Confirms that staff understand their roles and responsibilities and can achieve desired results

Attends Tenant Association meetings as necessary

Works closely with security team on security‑related initiatives

Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications

Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

Minimum Years of Experience Required

2+ years of experience in Property Management Operational role(s) with a college degree –or–

3+ years of experience in direct APM/AGM role at similar scale/scope properties without a college degree

Additional Knowledge, Skills and Abilities

Proficient in Microsoft Office applications

Experience in residential housing (market‑rate and/or affordable) and regulatory compliance

Strong understanding of Building Finance and PM‑specific Financial Reporting

Strong understanding of Regulatory Compliance (Rent‑Stabilization/Fair Housing/Section 8, etc.)

Building system knowledge required

Project management experience

Exemplary customer service skills

Ability to complete tasks/projects on‑time

Competencies/Essential Job Functions This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent must have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

This role frequently requires the incumbent to talk and hear, express or exchange ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

This role occasionally requires the incumbent to climb, balance, stoop, stand for long periods of time, walk and/or move about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes).

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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