CriticalTilt, Inc.
Company Overview
CriticalTilt blends 25+ years of specialized experience with a lean, responsive approach, delivering tailored solutions to government agencies and private sector clients. From navigating complex networks to adapting to new compliance demands, we understand our customers’ challenges and are primed to tilt the board towards success for their projects.
Position Overview CriticalTilt, Inc. is seeking a highly skilled and experienced RESIDENT SERVICES ENGINEER (NUTANIX) to deploy, administer, and optimize Client Nutanix environments to ensure high performance and reliability. This role will be as resident engineer and subject-matter expert on the Client’s site, with a focus on supporting their AI/ML projects. The RESIDENT SERVICES ENGINEER (NUTANIX) will be responsible for efforts focused on:
Support and troubleshoot virtualization issues, employing best practices in solution delivery.
Development and automation of processes through scripting and integration with standard frameworks.
Creation and presentation of comprehensive growth plans and project reports to stakeholders.
Act as a trusted advisor, offering insights on architectural improvements and operational efficiencies.
Collaborate with technical teams to identify opportunities to enhance service delivery.
Conduct regular status updates and project briefings to ensure transparency and alignment with Client objectives.
Personnel Security Clearance (PSC) Applicants must hold an active Top-Secret clearance.
Key Responsibilities
Participate in service delivery and working with the Client’s IT team and be recognized as a leading member for Nutanix product implementation, operation and administration.
Clarify and comprehend the Client’s short- and long-term IT objectives and align yourself with your day-to-day activities.
Leverage extensive knowledge of Nutanix products and features to assist Client’s to plan strategic implementations and/or operations support for their Nutanix environment.
Be responsible for delivering Nutanix Implementations and/or virtual infrastructure operations support.
Work collaboratively with Client architects/SMEs to blend Nutanix best practices to accelerate the adoption and expansion of their Nutanix environment.
Be proactive and actively assume, assess, and identify possible areas of improvement in the Client’s IT environment.
Collaborates in identifying and communicating new opportunities and ongoing Client status and reporting.
The individual in the role will be formally trained by Nutanix during this residency on Nutanix Enterprise AI (NAI), requiring sufficient preparation and eventual certification on the platform to support the Client’s implementation.
Qualifications
REQUIRED
Sound experience of a minimum of 7-10 years in an IT enterprise environment
A minimum of 5-7 years of experience with Virtualized IT environments
Knowledge of Nutanix AOS/AHV hyper-converged platforms
Able to independently analyze and diagnose highly complex problems across different platforms.
Experience and comfort in troubleshooting and handling escalations
Participate in planning and hands-on execution of:
– Deployment, installation, and configuration of Nutanix core products
– SW/FW Upgrades and patching
– VM lifecycle Management (creation, deletion, cloning, snapshot etc.)
– V2V and P2V Migrations
– Capacity planning & reporting
– DR planning, setting, restoration
– Participating in the planning and execution of DR drills
Strong ability for documentation, presentation, business meeting organizing & facilitation with post-action management.
Client-centric approach, excellent verbal and written communication skills with proactiveness that leads to outstanding business relationships.
Fluent in reading and writing of English language.
A relevant bachelor’s degree or diploma is mandatory (i.e., in Engineering, Computer Science, or Information Systems is preferred).
Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI)
Nutanix Certified Services Core (NCS-CORE)*
* – Must obtain immediately upon hire and prior to commencement of engagement if not already certified
CompTIA Security+, GIAC Security Essentials (GSEC), or similar credentials
DESIRED
Knowledge of VMware ESXi or other converged or hyper-converged platforms
Experience in professional services consulting and IT infrastructure operations support is preferred
Exposure to the following technologies and concepts:
– Kubernetes (K8S)
– Databases (General)
– Artificial Intelligence (AI) / Machine Learning (ML)
Other relevant industry certifications such as MCSA, MCSE, VCAP, VCIX, CCNA, CCIA and RHCE are preferred
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Equal Opportunity Employer CriticalTilt, Inc. is an Equal Opportunity Employer. Our policy is to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law.
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Position Overview CriticalTilt, Inc. is seeking a highly skilled and experienced RESIDENT SERVICES ENGINEER (NUTANIX) to deploy, administer, and optimize Client Nutanix environments to ensure high performance and reliability. This role will be as resident engineer and subject-matter expert on the Client’s site, with a focus on supporting their AI/ML projects. The RESIDENT SERVICES ENGINEER (NUTANIX) will be responsible for efforts focused on:
Support and troubleshoot virtualization issues, employing best practices in solution delivery.
Development and automation of processes through scripting and integration with standard frameworks.
Creation and presentation of comprehensive growth plans and project reports to stakeholders.
Act as a trusted advisor, offering insights on architectural improvements and operational efficiencies.
Collaborate with technical teams to identify opportunities to enhance service delivery.
Conduct regular status updates and project briefings to ensure transparency and alignment with Client objectives.
Personnel Security Clearance (PSC) Applicants must hold an active Top-Secret clearance.
Key Responsibilities
Participate in service delivery and working with the Client’s IT team and be recognized as a leading member for Nutanix product implementation, operation and administration.
Clarify and comprehend the Client’s short- and long-term IT objectives and align yourself with your day-to-day activities.
Leverage extensive knowledge of Nutanix products and features to assist Client’s to plan strategic implementations and/or operations support for their Nutanix environment.
Be responsible for delivering Nutanix Implementations and/or virtual infrastructure operations support.
Work collaboratively with Client architects/SMEs to blend Nutanix best practices to accelerate the adoption and expansion of their Nutanix environment.
Be proactive and actively assume, assess, and identify possible areas of improvement in the Client’s IT environment.
Collaborates in identifying and communicating new opportunities and ongoing Client status and reporting.
The individual in the role will be formally trained by Nutanix during this residency on Nutanix Enterprise AI (NAI), requiring sufficient preparation and eventual certification on the platform to support the Client’s implementation.
Qualifications
REQUIRED
Sound experience of a minimum of 7-10 years in an IT enterprise environment
A minimum of 5-7 years of experience with Virtualized IT environments
Knowledge of Nutanix AOS/AHV hyper-converged platforms
Able to independently analyze and diagnose highly complex problems across different platforms.
Experience and comfort in troubleshooting and handling escalations
Participate in planning and hands-on execution of:
– Deployment, installation, and configuration of Nutanix core products
– SW/FW Upgrades and patching
– VM lifecycle Management (creation, deletion, cloning, snapshot etc.)
– V2V and P2V Migrations
– Capacity planning & reporting
– DR planning, setting, restoration
– Participating in the planning and execution of DR drills
Strong ability for documentation, presentation, business meeting organizing & facilitation with post-action management.
Client-centric approach, excellent verbal and written communication skills with proactiveness that leads to outstanding business relationships.
Fluent in reading and writing of English language.
A relevant bachelor’s degree or diploma is mandatory (i.e., in Engineering, Computer Science, or Information Systems is preferred).
Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI)
Nutanix Certified Services Core (NCS-CORE)*
* – Must obtain immediately upon hire and prior to commencement of engagement if not already certified
CompTIA Security+, GIAC Security Essentials (GSEC), or similar credentials
DESIRED
Knowledge of VMware ESXi or other converged or hyper-converged platforms
Experience in professional services consulting and IT infrastructure operations support is preferred
Exposure to the following technologies and concepts:
– Kubernetes (K8S)
– Databases (General)
– Artificial Intelligence (AI) / Machine Learning (ML)
Other relevant industry certifications such as MCSA, MCSE, VCAP, VCIX, CCNA, CCIA and RHCE are preferred
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Equal Opportunity Employer CriticalTilt, Inc. is an Equal Opportunity Employer. Our policy is to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law.
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