Intermountain Centers For Human Development, Inc.
Vice President of Practice Management - Tucson & Phoenix, AZ (Corporate)
Intermountain Centers For Human Development, Inc., Tucson, Arizona, United States, 85718
Vice President of Practice Management - Tucson & Phoenix, AZ (Corporate)
Job Description
Looking to build a lasting career? Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. What does building a lasting career look like?
Exceptional health, dental, and disability benefits
Career and compensation advancement programs
Student loan forgiveness programs
401k company match
Holiday, PTO and employer paid life insurance
Clinical licensure supervision and reimbursement
Evidence-based treatment approaches, training, and supervision.
Intermountain Centers and its statewide affiliates are currently recruiting career-minded individuals interested in opportunities within the largest adult and child service continuum in Arizona.
General Summary:
Responsible for operational leadership to ensure the efficient, effective, and compliant delivery of medical services across the organization. This role is responsible for oversight of the medical workflow, optimizing patient flow, managing staffing and resource allocation, translating strategic objectives into actionable goals and ensuring those goals are in alignment with organizational goals.
JOB RESPONSIBILITIES:
General:
Supports and furthers the vision, mission, and goals of the organization.
Develop departmental goals that are measurable and realistic, ensuring all staff are educated and aware of the goals.
Develop reporting tools on the progress of department goals.
Operational Excellence:
Work closely and supports senior and program leadership to align practice management strategies with overall organizational goals.
Implement processes and systems to improve patient entry into care, patient flow, no show rates, access to care, and enhance the overall patient experience.
Continuously assess and work with leadership in adjusting flow to ensure efficiency and effectiveness.
Develop guidance documents that provide information, guidance and direction to support roles within the medical workflow and patients experience. Documents must be clear with no room for misunderstanding.
Works with Claims and AR staff ensuring patient chart are set up to ensure high percentage of clean claims.
Develop systems to account for productivity of medical and member services staff.
Engage with physicians, staff, patients, and external partners to gather insights and feedback. Foster strong relationships with healthcare providers, insurance companies, and other stakeholders.
Works closely with VP of Clinical Integration, VP’s of Clinical Operations, QM and CMO on population health management.
Oversight of Member Services Corporate Staff
Manages HR functions: PTO, PSL, ECF, hiring logistics, etc. ensuring communication with Medical Team.
Assist Member Services in supporting Medical Receptionist and Member Services staff in Program Offices.
Optimizing ancillary staff duties to align their scope of work with industry standards.
Works closely with CMO and program staff ensuring staffing capacity.
Oversight of training components (i.e. EHR, billing, flight plans, etc.) for Medical Receptionist, Member Services and Medical Staff.
Works with QM on Medical Staff credentialling and communicating to Site Leaders and Front Desk Staff on Provider credentialling by Insurance Plan.
Works closely with QM, CMO, Regional Psychiatric Directors, Clinical Integration, and program staff to enhance patient satisfaction by improving the patients service experience.
Works with QM and CMO to address patient and provider complaints and feedback.
Works with CMO and COO in identifying quality improvement initiatives, implements and monitors performance against quality metrics.
Works with IS on developing code utilization for analysis.
Works with CMO in developing medical budgets and implements strategies to improve revenue generation and profitability.
In conjunction with CMO, monitor financial performance and work with CMO adjusting operations and strategy as necessary.
Manages medical supplies & equipment ordering process. Negotiates and works closely with vendors actively seeking best service and price points.
Other Duties
Assist in policy development, revision, and editing.
Performs other duties as assigned or necessary as they relate to the general nature of position.
Assist in new office setups.
Serve as a member of EHR Workgroup
QUALIFICATIONS:
Minimum Experience Required: A minimum of four (4) years’ experience in management with at least 2 years’ experience in management of members services and/or medical operations. All experience must be with in healthcare system.
REGULATORY:
Minimum 18 years of age.
Valid AZ DPS Level I fingerprint clearance card (must maintain valid card throughout employment)
CPR, First Aid, AED certification, if required (must maintain throughout employment).
Current, valid Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements
Questions about this position? Contact us at HR@ichd.net .
Intermountain Centers is an equal opportunity employer. Intermountain Centers does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.
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Exceptional health, dental, and disability benefits
Career and compensation advancement programs
Student loan forgiveness programs
401k company match
Holiday, PTO and employer paid life insurance
Clinical licensure supervision and reimbursement
Evidence-based treatment approaches, training, and supervision.
Intermountain Centers and its statewide affiliates are currently recruiting career-minded individuals interested in opportunities within the largest adult and child service continuum in Arizona.
General Summary:
Responsible for operational leadership to ensure the efficient, effective, and compliant delivery of medical services across the organization. This role is responsible for oversight of the medical workflow, optimizing patient flow, managing staffing and resource allocation, translating strategic objectives into actionable goals and ensuring those goals are in alignment with organizational goals.
JOB RESPONSIBILITIES:
General:
Supports and furthers the vision, mission, and goals of the organization.
Develop departmental goals that are measurable and realistic, ensuring all staff are educated and aware of the goals.
Develop reporting tools on the progress of department goals.
Operational Excellence:
Work closely and supports senior and program leadership to align practice management strategies with overall organizational goals.
Implement processes and systems to improve patient entry into care, patient flow, no show rates, access to care, and enhance the overall patient experience.
Continuously assess and work with leadership in adjusting flow to ensure efficiency and effectiveness.
Develop guidance documents that provide information, guidance and direction to support roles within the medical workflow and patients experience. Documents must be clear with no room for misunderstanding.
Works with Claims and AR staff ensuring patient chart are set up to ensure high percentage of clean claims.
Develop systems to account for productivity of medical and member services staff.
Engage with physicians, staff, patients, and external partners to gather insights and feedback. Foster strong relationships with healthcare providers, insurance companies, and other stakeholders.
Works closely with VP of Clinical Integration, VP’s of Clinical Operations, QM and CMO on population health management.
Oversight of Member Services Corporate Staff
Manages HR functions: PTO, PSL, ECF, hiring logistics, etc. ensuring communication with Medical Team.
Assist Member Services in supporting Medical Receptionist and Member Services staff in Program Offices.
Optimizing ancillary staff duties to align their scope of work with industry standards.
Works closely with CMO and program staff ensuring staffing capacity.
Oversight of training components (i.e. EHR, billing, flight plans, etc.) for Medical Receptionist, Member Services and Medical Staff.
Works with QM on Medical Staff credentialling and communicating to Site Leaders and Front Desk Staff on Provider credentialling by Insurance Plan.
Works closely with QM, CMO, Regional Psychiatric Directors, Clinical Integration, and program staff to enhance patient satisfaction by improving the patients service experience.
Works with QM and CMO to address patient and provider complaints and feedback.
Works with CMO and COO in identifying quality improvement initiatives, implements and monitors performance against quality metrics.
Works with IS on developing code utilization for analysis.
Works with CMO in developing medical budgets and implements strategies to improve revenue generation and profitability.
In conjunction with CMO, monitor financial performance and work with CMO adjusting operations and strategy as necessary.
Manages medical supplies & equipment ordering process. Negotiates and works closely with vendors actively seeking best service and price points.
Other Duties
Assist in policy development, revision, and editing.
Performs other duties as assigned or necessary as they relate to the general nature of position.
Assist in new office setups.
Serve as a member of EHR Workgroup
QUALIFICATIONS:
Minimum Experience Required: A minimum of four (4) years’ experience in management with at least 2 years’ experience in management of members services and/or medical operations. All experience must be with in healthcare system.
REGULATORY:
Minimum 18 years of age.
Valid AZ DPS Level I fingerprint clearance card (must maintain valid card throughout employment)
CPR, First Aid, AED certification, if required (must maintain throughout employment).
Current, valid Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements
Questions about this position? Contact us at HR@ichd.net .
Intermountain Centers is an equal opportunity employer. Intermountain Centers does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.
#J-18808-Ljbffr