LifeScience Logistics
Responsibilities
Effectively communicate with customers via phone, fax, online chat, or email Precisely document communications and actions Provide accurate and timely order entry for operations Assist customers with questions regarding order status, pricing, return requests, product availability and backorders Communicate with internal departments including the warehouse regarding special orders, rush orders, emergency orders, or order/shipment discrepancies Work with clients directly on allocation and backorder release Meet departmental and individual goals including schedule adherence, average handle time, attendance and call quality Escalate critical or complex issues to the proper level of management in a professional manner Troubleshoot problems and providing appropriate solutions to resolve customer concerns Handling Returns and Exchanges Resolving Customer Complaints: investigating issues and identifying root cause Provide timely and accurate responses to internal and external customers and clients Attend internal and external meetings. Other duties as assigned Qualifications and Job Specifications
1 to 2 years Customer Service experience is preferred A college degree or a degree in progress is preferred High School Diploma or equivalent Knowledge of Microsoft Word, Outlook and Excel Bilingual (English/Spanish) is a plus – not required Ability to work independently with self-motivation and initiative Ability to prioritize tasks and act with a sense of urgency to achieve goals Flexible schedule Passion for providing outstanding Customer Service Has a ‘can do’ attitude, great sense of teamwork and is enthusiastic Good decision-making skills Good research skills Active Listening skills Excellent oral and written communication skills Excellent organizational and interpersonal skills Detail-Orientated Able to execute duties with minimum supervision in a fast-paced, deadline driven, monitored environment Technical Expertise
Navigate through ERP systems such as Tecsys Elite Accurately key data into systems 10-key with up to 95% accuracy Intermediate level Microsoft Office skills: Outlook, Excel, PowerPoint Operate Call Center software and equipment Professional phone etiquette Communicate swiftly through IM systems Basic Math skills Intermediate public speaking and presentation skills Excellent verbal and written communication skills Clear and professional diction in English Additional Employment Requirements
Must have a valid driver's license Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen). Adhere to dress code guidelines Physical/Mental/Visual Demands
Work is light to medium in nature with frequent walking to perform assigned tasks. Working Conditions
Activities occur within a typical office environment. Be available to meet the needs of the company Equipment Operated
Equipment: Laptop computer, cell phone, fax machine, copier, and phone system Systems: Outlook, Excel, Word, Microsoft Teams, PowerPoint DMS (distribution warehouse management) and WMS – warehouse management system
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Effectively communicate with customers via phone, fax, online chat, or email Precisely document communications and actions Provide accurate and timely order entry for operations Assist customers with questions regarding order status, pricing, return requests, product availability and backorders Communicate with internal departments including the warehouse regarding special orders, rush orders, emergency orders, or order/shipment discrepancies Work with clients directly on allocation and backorder release Meet departmental and individual goals including schedule adherence, average handle time, attendance and call quality Escalate critical or complex issues to the proper level of management in a professional manner Troubleshoot problems and providing appropriate solutions to resolve customer concerns Handling Returns and Exchanges Resolving Customer Complaints: investigating issues and identifying root cause Provide timely and accurate responses to internal and external customers and clients Attend internal and external meetings. Other duties as assigned Qualifications and Job Specifications
1 to 2 years Customer Service experience is preferred A college degree or a degree in progress is preferred High School Diploma or equivalent Knowledge of Microsoft Word, Outlook and Excel Bilingual (English/Spanish) is a plus – not required Ability to work independently with self-motivation and initiative Ability to prioritize tasks and act with a sense of urgency to achieve goals Flexible schedule Passion for providing outstanding Customer Service Has a ‘can do’ attitude, great sense of teamwork and is enthusiastic Good decision-making skills Good research skills Active Listening skills Excellent oral and written communication skills Excellent organizational and interpersonal skills Detail-Orientated Able to execute duties with minimum supervision in a fast-paced, deadline driven, monitored environment Technical Expertise
Navigate through ERP systems such as Tecsys Elite Accurately key data into systems 10-key with up to 95% accuracy Intermediate level Microsoft Office skills: Outlook, Excel, PowerPoint Operate Call Center software and equipment Professional phone etiquette Communicate swiftly through IM systems Basic Math skills Intermediate public speaking and presentation skills Excellent verbal and written communication skills Clear and professional diction in English Additional Employment Requirements
Must have a valid driver's license Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen). Adhere to dress code guidelines Physical/Mental/Visual Demands
Work is light to medium in nature with frequent walking to perform assigned tasks. Working Conditions
Activities occur within a typical office environment. Be available to meet the needs of the company Equipment Operated
Equipment: Laptop computer, cell phone, fax machine, copier, and phone system Systems: Outlook, Excel, Word, Microsoft Teams, PowerPoint DMS (distribution warehouse management) and WMS – warehouse management system
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.