Senior Tier II IT Service Desk Specialist

A leading technology company in Washington, D.C. is seeking a detail-oriented Tier II Service Desk Specialist. The ideal candidate will provide high-quality support for IT incidents and requests, while ensuring adherence to established Service Level Agreements (SLAs). Responsibilities include troubleshooting technical issues, logging incidents accurately, and coordinating with engineering teams. Must have a high school diploma and 5+ years of IT Service Desk experience, as well as an active Secret clearance. #J-18808-Ljbffr